OnSolve Employee Reviews
Out of 574 OnSolve employee reviews, 96% were positive. The remaining 4% were constructive reviews with the goal of helping OnSolve improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at OnSolve compared to all other departments at the company. The Sales team offered the most constructive feedback, with 7% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
LISTENING. We are your boots on the ground, what we say matters. Stop making us feel undervalued. Please stop letting it fall on deaf ears. Please increase compensation.
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I've worked for onsolve for 14years now. The first three in my new position I was not allowed to have an annual pay increase because "I made more" than my team-members. I did not find this fair as I have put in the years and time. Then this year I only receive 2% increase when I heard most receive 3
Review from Sales Dept
Workload, Job responsibilities and Performance don't seem to measure up to compensation.
Review from Sales Dept
I feel my base pay is still a bit lower then most in the industry.
Review from Sales Dept
Inflation makes our salaries worth less every year while our health insurance goes up without providing increased value. Also the professional development would be much more useful as a stipend we could spend directly on what we need.
Review from Marketing Dept
The national average is well above most peoples salaries from what can be gathered. OnSolve needs to be eager to compensate more. Much more.
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
More honest communication and alignment on goals and objectives. More trust in the skills and experience of individual contributors.
Review from Marketing Dept
Be more responsive to and supportive of, customers facing team members
Review from Customer Success Dept
What needs to change to make the company culture better?
We try to do too much and it leads to people being burnt out and the quality of the work not being good enough to drive results.
Review from Marketing Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of OnSolve yet.
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What's going wrong and how can it be improved?
Products have continued issues/defects, deadlines regularly missed, priority focus is on WTP and not current customer escalations. Retention and customer satisfaction is rapidly declining.
Review from Customer Success Dept
There are a lot of small groups (because they all come from the same org) within the India team. Difficult to improve
Review from HR Dept
the product, the lies and fluff that come from the ELT level on the stability of our legacy platform.
Review from Customer Success Dept
Achieve our commitments on time. As a customer facing employee I am constantly have to tell customers things are delayed from releases, ticket resolutions to security requests.
Review from Customer Success Dept
There is too much on everyone's plate and it is unnecessary, so it just causes a lot of stress. There needs to be better alignment across departments and stronger goals. We also need to focus on producing quality work even if it means doing less things. More is not always better.
Review from Marketing Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of OnSolve yet.
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