Overstock.com Employee Reviews
Out of 414 Overstock.com employee reviews, 84% were positive. The remaining 16% were constructive reviews with the goal of helping Overstock.com improve their work culture. The Admin team, with 100% positive reviews, reports the best experience at Overstock.com compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 26% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Cultural focus and commitment to values
I appreciate the fact that they're personable.
Review from HR Dept
Open to new ideas focused on plans, committed to employees
Works great together as a team
Honest dialogue and little hesitation to change what is not working!
Review from Customer Support Dept
What does the leadership team need to get better at?
Everything. Taking responsibility and start firing themselves
Everything from training, checking facts, taking suggestions, providing support for employees ehen they need help.
Providing suitable solutions to help people in need to resolve issue
My Manager made up a lie to make me leave the Company after working there for over 7 years. Promotions are only done if your in the click!!! or know someone to promote you within. Customer's scream and yell at you all day. I'm happy that I no longer work there. I'm sure that I will be happier.
Review from Customer Support Dept
The leadership is afraid of committing to anything.
Review from IT Dept
What is the best part about your compensation package?
I really enjoy extra bonuses from the financial company Acima.
I really enjoy how when one of my customers gets approved for Acima, I also receive a bonus through them.
Competitive with the local Market
Stock health plan time off
9/80 work schedule and commitment to promote work / life balance
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Company poorly run always cutting corners
Pay market wages or even just pay within their own pay bands.
I am paid below the pay band and have brought this to the attention of management with a promise of an upcoming promotion.
Review from HR Dept
A raise that would allow for the cost of living.
Overstock has always undervalued their employees. They try to convince employees they are paying market vaue or above but one look at the market tells a very different story.
What are some of the best things about your team?
The people are the best
Lack of boundaries enforced by management makes things frustrating when people cannot stay in their own lane.
Review from HR Dept
Co-workers are helpful when your new to the team and the training is not sufficient.
Innovative experienced committed to employees
Very effective meeting at workplace
What do your coworkers need to improve and how could you work together better?
Work out suitable solutions to resolve any issues or problems
The company needs to be on the same page with their rules and training practices.
Review from Customer Support Dept
My co-workers could continue to learn and get better, which is also true for myself. Continuing education, collaboration sessions, mentor programs, etc. would all help with that.
Review from HR Dept
Learn the business and actually work for success
Review from Customer Support Dept
Employees need to learn how to approach those who are assisting them with projects. How some employees treat those who are helping them is unacceptable and there needs to be a better process to address those issues. Manager's often times either incite it or just let it occur.
Review from HR Dept
What is most positive about the culture and environment at your company?
I would say the flexibility and understanding of family for those outside of the entry level role.
Review from HR Dept
Co-workers are helpful and they are supportive.
Not frightened of addressing difficult problems
Good directions from leadership good
We work hard and efforts are recognized
Review from Customer Support Dept
What needs to change to make the company culture better?
More suitable and appropriate arrangements for people who met with problem
The Company needs to be able to let you dispute and turn in Managers that lie and make up stories.
Review from Customer Support Dept
Less emphasis on daily performance based on the previous year, and focus on a healthy business strategy .
Review from Marketing Dept
Customer care should not be in a warehouse it should be back in the new building
Review from Customer Support Dept
What did you like most about the interview process?
I can't say there was anything I liked in particular. I was just greatful and eager to begin working.
It simple and quick, I went in spoke with Antonio, and after 20min notified that someone might contact me.
The opportunity was exciting to learn about
Review from HR Dept
Meeting over zoom when the pandemic hot.
It is rigorous and focused on finding effective problem solvers
What would you improve about your company's interview process?
The Company needs to improve with the people they hire. The pay per hour is very unfair, and they don't take into consideration your past experience.
Review from Customer Support Dept
Stop with the group interview
Review from Customer Support Dept
What makes you most happy at work?
Nothing lately everything has changed.
My team members and their commitment
Good workflow great job to work
The possibilities of what the future will yield
Review from Customer Support Dept
Making a difference. Being respected. Having them ask for my opinion and then taking my suggestions and implementing them.
Review from Admin Dept
What's going wrong and how can it be improved?
Get rid of the ceo and leadership team
Staff doesn't keep promise and keep changing their saying, thus causing customer to lose more and more money without getting anything in return
The website doesn't disclose the delivery timeframes properly, always gives a estimated delivery date that is computer generated. The Company hides a lot of details and policies that are hidden and you have to dig for the information.
Review from Customer Support Dept
Outline a clear path forward and start showing some encouraging results from the crypto side of things.
The leadership is too focused on making small changes and focus too much on hourly sales reports. They struggle to see anything big picture or long-term focus. If it can't be done in 6 weeks, it's never going to happen. They struggle to do what's really needed to grow the company.
Review from Product Dept
What do you like best about your company?
The benefits are great. Lagoon Day is nice.
I like that it affords me the compensation and time to be a good father.
Review from Customer Support Dept
What would you most like to see improved at your company?
Giving some back to the base employees instead of funneling wealth to the executives.
I would like to see more growth and profitability.
Review from Customer Support Dept