Pacsun FAQs

Domestic

Placing an International Order

International

For international orders, please see .

Delivery Guarantee

PacSun offers an on-time shipping guarantee. After processing and shipping, if your domestic order is not delivered within the specified delivery date as found on the shipping table, PacSun will refund the shipping cost.

The refund will be credited to the same method of payment that you used for the initial purchase.

The on-time delivery guarantee does not apply to shipments to Alaska, Hawaii, Puerto Rico, APO/FPO military addresses, and orders shipping internationally.

Military APO/FPO orders typically take 14-16 business days to be delivered but may take longer depending on destination.

We are happyto answer your questions via email or phone.

Email

Click on the link: Submit a request, which also displays at the top of each help page.

Phone

Call 877-372-2786Monday through Friday from 7:00 AM to 6:00 PM Pacific Time and Saturday and Sunday from 7:30 AM to 5:00 PM Pacific Time.

For domestic orders, we accept the following payment methods:

Credit and Debit Cards(Must be issued in the U.S.)

Visa

MasterCard

American Express

Discover

PacSun Gift Cards andeGift Cards

PayPal(Orderscannot be returned to stores and must be returned by mail.)

Venmo(Orderscannot be returned to stores and must be returned by mail.)For help setting up your Venmo account for PacSun.com purchases, please visit the Venmo Help Center.

Afterpay(Orderscannot be returned to stores and must be returned by mail.)

Apple Pay

Combined Payment Methods

You can combine one credit card with either one or two PacSun Gift Cards or eGift Cards. You can combine one PayPal account with either one or two PacSun Gift Cards or eGift Cards. You can combine one Venmo account with either one or two PacSun Gift Cards or eGift Cards. You cannot combine Afterpay with any other payment type. You cannot combine Apple Pay with any other payment type.

For international orders, please see our International FAQ.

When will I be charged for my online order?

Online Orders

Customers are charged at the time the order has shipped.

You will only be charged for the items that are shipped, along with applicable shipping and tax.

Afterpay customers are charged a first installment at the time the order is placed. The three remaining installments are due every two weeks.

Why was I charged twice?

Every payment method is initially authorized, not charged, when an online order is placed to be sure funds are available. This pending authorization will fall off your account automatically, usually within a couple of business days.

Some payment methods remove pending authorizations faster than others. Please contact your payment provider for more information.

You can return online orders either via mail or to a PacSun store, unless you used Afterpay, PayPal or Venmo. Youcannot returnAfterpay, PayPal or Venmoorders in-store. Please return by mail

You can return in-store purchases to any PacSun store within 30 days. You cannot return in-store purchases via mail.

CUSTOMER SATISFACTION AGREEMENT:

If you are not completely satisfied with your purchase, PacSun will be happy to offer a return or exchange on your merchandise as long as the items are in their original sellable condition (certain restrictions apply).

RETURNS WITH ORIGINAL RECEIPT:

Returns accompanied by an original receipt within 30 days of purchase will be refunded based on the original form of payment.

Returns made after 30 days or more from the date of purchase will be credited for the price paid for the item in the form of merchandise credit or merchandise exchange. Gift receipts and exchange receipts are not considered original receipts.

Swimwear and undergarments may only be returned with the original tags attached. Pierced jewelry (earrings) may not be returned or exchanged.

PacSun reserves the right to deny any return or exchange.

RETURNS WITHOUT AN ORIGINAL RECEIPT:

Items that are considered markdowns at the time of exchange will not be accepted for return or exchange without an original receipt.

Non-markdown items returned without an original receipt will either be exchanged for merchandise or credited in the form of a merchandise credit equal to the lowest selling price of the item over the previous 30-day period.

You may be asked to produce a valid form of identification with the following information when making a return without a receipt:

First and Last Name

Address (City, State, and Zip Code)

Telephone Number

Signature

PROMOTIONAL ITEM REFUNDS & EXCHANGES:

If you are requesting a partial return of a bundle deal (i.e. you return only one item from a buy one, get one free deal), you will be refunded or credited for the prorated purchase price of the item, as communicated on your original receipt.

PRICE MATCH:

We offer a one-time price match for any item on PacSun.com within 10 days of purchase with an original receipt.

The item you are price matching must be currently available on PacSun.com in the same style, size, and color we do not price match similar or practically the same items.

GIFT CARDS:

Gift cards are not redeemable in cash except as required by state law.

Gift cards cannot be used as a credit or debit card.

Terms and conditions are subject to change without notice.

To replace a lost, stolen, or damaged gift card, as long as you have the original purchase receipt of 19-digit Gift Card number, please call 1.877.372.2786

SPECIAL PRODUCT & BRAND LAUNCHES:

Select limited release Product may not be available for returns or exchanges Customers will be informed of this policy at the time of purchasing this product.

If you want to return an order you bought online within the past 30 days, you can either 1)return by mail, or 2)return to a PacSun store. See below for restrictions.

Option 1: Return by Mail

Go to www.PacSun.com/returns, fill in the information, and follow the instructions.

Print both pages on separate pieces of paper.

Insert the Return Authorization Slip inside your return package.

Tape the Return Shipping Label onto your package. Completely cover or remove any previous delivery label and all bar codes.

Drop off your return package at your local post office.

RESTRICTIONS:

No exchanges. Our fashion changes too quickly to keep enough stock.

Final Saleitems, such as FOG(Fear of God),Rhuigi,and Bape Sunglasses, may not be refunded and may only be returned for store credit or exchange within 10 days of original purchase of receipt. This supersedes all other PacSun return policies.

Body jewelry, earrings,andunderwear cannot be returned.

Swimwearcan only be returned unworn with original tags intact and sanitary panel in place.

You pay no shipping fees up front, but we will deduct $7 from your refund.

If you bought product with free returns, we will not deduct $7 from your refund.

Option 2: Return in Store

You can return online orders in any of our stores. Bring:

the product

the packing slip from the box (not the online receipt)

the card used to make the purchase (you cannot return PayPal orders in store).

If you purchased your items in a PacSun store, you must return them to one of our stores. Please visit Return a Purchase Made in a Store.

RESTRICTIONS:

You cannot return Afterpay, PayPal or Venmo orders in-store. Return by mail (see Option 1, above).

Use this page only if you are trying to return an online order by mail, but you got an ORDER NOT FOUND error message. Otherwise, please go back to Return an Online Order. If your order cannot be found, please Contact Customer Service.

If you returned your online order using the prepaid shipping label provided by PacSun, please refer to the PDF copy emailed to you the day your return was created. The return tracking # is available on the return label and can be tracked on FedEx.com.

Refundsare processed approximately 21 days after you return your package. We will send you an automated email when your refund has been issued. All refunds areposted to the original method of payment.Please allow your bank an additional 3 business days for them to post the funds to your account.

No Exchanges. All returns are for refund.

Whyisn'tmy promo code working?

There may be one or more styles in your bag that are excluded from the promotion. The following brands may be excluded in whole or in part from promotions, including promotional codes provided by PacSun or its affiliates:

adidasAnalogBasketball Skateboards Body GloveBurtonChampionDolce VitaDr. MartensFear Of God - FOGFJALLRAVENFrasier Sterling

gift cards, gift boxes, gift wrapG-ShockGuessHoldenIvy ParkJanSportJohn GaltKappaKendall & Kylie Contemporary Collection men's sunglassesmen's watchesNew Balance

NOTERainbowRay-Bansneakerssnow pants, jackets, & accessories Stone FoxThe North FaceTommy HilfigerTommy JeansTori PraverVans

Benefits and Perks

Careers

Has my order shipped?

We ship Monday through Friday, excluding holidays.

To track your international order, please visit our international help pages.

To check on your domestic order or track it, click this Track Order link, which also displays in the top right corner of PacSun.com.

If the transaction on your account is pending please see Pending, below.

If the transaction hasbeen processed as a charge, please see Charge, below.

Pending

When you make a purchase with your Debit or Credit Card, the merchant sends a request to your bank to make sure the account is open and funds are available. The bank returns an authorization code allowing the merchant to collect those funds at a later date. Most banks will then place a temporary hold on those funds to allow the merchant time to collect.

These holds have an automatic expiration date of 3-5 business days, depending on bank policy.

These holds will be released during nightly processing on the expiration date, or when the transaction is presented for payment, whichever is first.

Charge

If the transaction(s) on your account have been processed and submitted as a "charge", please click here and provide the necessary information below.

Full Name, Telephone Number and Mailing Address (required)

Email (required)

Purchase Date

Store Purchase Location, City/State or Store # (Store # located on the top right hand corner of your receipt)

4 digit Trans # (Located on the top right hand corner of your receipt)

Total Purchase Amount

Last Four Digits of Credit or Debit Card used for purchase

What is myGSOM?

myGSOM REWARDS is a free program that allows you to earn points with every purchase and by completing activities you already do! Earn 1,250 points and you will receive a $5 reward off your next PacSun purchase in store or online.

How do I sign up?

You can sign up at https://www.pacsun.com/account, on the PacSun mobile app or enroll in store.

Why do you need my email address?

We will use your email address to notify you about your points, rewards and personalized offers. You can change your communication preferences at any time by clicking the Preference Center link at the bottom of our emails.

How do I use my points?

In store, simply provide your email address, phone number or mobile app virtual card at checkout.

On PacSun.com or the PacSun mobile app, you just need to log in to your account: https://www.pacsun.com/account

When will I receive my $5 Welcome Reward?

Your welcome reward will be loaded to your account within 24 hours of joining.

How do I earn points?

How do I earn points from making purchases?

For in-store purchases, provide the email address or phone number attached to your myGSOM REWARDS account at checkout to make sure you receive credit for your purchase. You can also log into the PacSun mobile app and present your myGSOM REWARDS virtual card to the cashier to scan.

For online purchases, log in to your myGSOM REWARDS account prior to completing your purchase.

Note: You will earn 10 points for every $1 in product subtotal less any discounts applied. Shipping, gift wrap, gift card purchases and tax do not qualify for points.

I forgot to tell the cashier that I was a loyalty member. Can I still get my points?

Yes- Please contact Customer Service and have your myGSOM REWARDS account information and receipt ready.

How do I look up my points balance?

Simply log in to your myGSOM REWARDS account on PacSun.com or the PacSun mobile app. Your rewards dashboard will show you your points balance, rewards balance and account activity. Dont have an online account yet? Create one here: https://www.pacsun.com/account

I earned points, but Idon'tsee them in my account. What should I do?

Points may take up to 24 hours to appear in your account. If after 24 hours, your points are still not showing in your account, please contact Customer Service.

Do points expire?

Points will expire 365 days from the last account activity (earning and/or redeeming points).

Can I share my points with someone else?

Points and rewards are non-transferrable.

Will I lose my points if I return items?

Yes. Points will be deducted from your account upon the receipt of your return.

Do I earn points when buying a gift card?

No. Points cannot be earned on the purchase of a gift card; however, points can be earned when the gift card is redeemed.

Are there any restrictions on reward certificate redemption?

Reward certificates can be redeemed on any merchandise purchase equal to or greater than $5 before tax. Reward certificates expire 45 days after issuance.

How do I create an online account if I signed up in store?

You can complete your online account set-up and profile information here. Please select the Join button. The name and email you use to set up your online account should match what you provided during enrollment in store.

How do I update my profile information?

You can update your profile information by logging in to your myGSOM REWARDS account on PacSun.com or the PacSun mobile app and clicking on Account Settings.

How do I get a $5 reward certificate when I reach 1,250 points?

Youdon'tneed to do anything! Once you reach 1,250 points, your points will be redeemed and the $5 reward will be automatically loaded to your account within 24 hours. We will send you an email and/or push notification when the reward is ready for you to use.

Ive earned 1,250 points, when will my reward be available?

Your $5 reward will be loaded to your account and available for you to use within 24 hours of reaching 1,250 points.

How will I know that I have a reward available?

We will send you an email and/or push notification to let you know you have a reward available - so make sure you are opted in to receive communications.

How do I redeem my $5 reward?

In-store: Simply tell the cashier you are a myGSOM REWARDS member at checkout and provide your email address, phone number or mobile app virtual card. The cashier can apply your reward right at the register! No certificates to print or present.

Online/mobile app: Log-in to your myGSOM REWARDS account prior to checking out and add the reward right in your basket! Dont have an online account yet? Create one here: https://www.pacsun.com/account

Do reward certificates expire?

Reward certificates expire 45 days after issuance.

Do I have to use the entire $5 reward on a single transaction?

Yes. Reward certificates are valid on a minimum $5 purchase before tax, cannot be split amongst transactions, and there is no cash back.

Is there a limit on rewards that can be redeemed?

Yes. Up to $25 reward dollars can be redeemed within a 30-day period.

What happens if I return an item that I used a reward certificate on?

Reward certificates are one time use and will not be refunded in the case of returns.

How do I cancel my myGSOM REWARDS account?

Please contact Customer Service.

Are you trying to log in to your PacSun online account but forgot your password? Simply follow these easy steps:

1. From any page of PacSun.com, click on the SIGN IN link in the upper right corner.

A drop-down menu displays:

2. In the drop-down menu, click on the SIGN IN link.

The Sign In page displays:

3. Click on the question mark icon above the Password field.

The Forgot Password page displays:

4. Follow the directions and enter your email address to reset your password.

Weve updated our Terms of Use and Privacy and Cookie Policy. These updates apply to everyone who uses our Services (as defined in the Terms of Use). We recommend that you review both documents carefully. If you continue to use our Services, you do so under the new Terms and Policy.

Privacy and Cookie Policy

Terms of Use

http://www.pacsun.com/stores

To find the closest PacSun store, click here:

Payment Methods

In stores, we accept the following payment methods.

Debit and credit cardsissued in the US and Canada:

Visa

MasterCard

PacSun Gift Cards

American Express

Discover

Checks

Accepted in stores, but not online.

Sales Tax

State and Local Taxes: PacSun charges sales tax based on the tax laws of the state your purchase is made.

Tax Holidays: We calculate tax based on your home state's individual product policy on a daily basis.

Promo Codes

Promo codes are valid only on PacSun.com, and should be entered at checkout in order to receive a discount. Promo codes are not valid in stores, unless specified and accompanied by an in-store barcode.

Coupons

Valid PacSun coupons featuring a scannable in-store barcode may be presented at time of purchase to the store Associate, who will ensure the discount is applied to the transaction. In-store coupons are not valid online, unless specified and accompanied by an online promo code.

All coupons have limited redemption dates, and may also exclude certain brands or items. Please refer to the legal disclaimer on each coupon to see what is and is not included.

Price Matches

For a one-time price adjustment, just present your original receipt within 10 days of the original purchase. (Please see price match terms below)

Price Match Refund Terms: No similar styles or "practically the same." The item you're price matching must be currently available in the same style, size and color as the PacSun.com item, and it must be found in a legit store in the United States. Price Match Refund is not eligible for items found through auction sites or paid membership clubs. Taxes (if any) and shipping charges (if applicable) will be included when calculating the price difference. Offer is ONLY valid for 10 days after purchase.

Refund Process

After you have returned your item, please allow 3-5business days for the funds to post to your method of payment.

Debit card or credit card refunds will appearon the card's next statement.

eGift card or gift card refunds will go back to the original eGift card or gift card.

If you paid by check, a refund will be processed after 7 days.

Exchanges that do not have the tags attached can only be exchanged for the current selling price or the returned item.

Any items returned after 60 days or more after purchase date will be credited for the price paid either in the form of a merchandise credit or merchandise exchange.

RefundTimeframe

If your refund has not posted in 3-5 business days, we can provide you with a reference number to give to your payment processor to expedite your refund. Please click here and provide the necessary information below so we can research your refund.

Full Name, Telephone Number and Mailing Address (required)

Email (required)

Return Date (month/date/year)

Store Return Location, City/State or Store # (Store # located on the top right hand corner of your receipt)

4 digit Trans # (Located on the top right hand corner of your receipt)

Total Return refund Amount

Last Four Digits of Credit or Debit Card used for return refund

Once the required information is provided we will respond within onebusiness day.

If you discover that one of your purchases still has a sensor left on it, please bring it to one of our stores near you. Bring your original sales receipt and we will remove the sensor for you.

If you live over 30 miles away, click here and provide us with the necessary information below:

Full Name, Telephone Number and Mailing Address (required)

Email (required)

Purchase Date (month/date/year)

Store Return Location (City/State OR Store #)

Total Purchase Amount

Last Four Digits of Credit or Debit Card used for return refund

Once there is proof of purchase we will contact you within one business day.

If youre unable to find the size or color youre looking for on our site, we have sold out of our online inventory. Unfortunately, except for denim, we do not restock online inventory.

However, the items you're looking for may be at a PacSun store near you.

During the last step of online checkout we advise customers to please review their orders for accuracy because no changes can be made once the order has been placed.

Can I change my order or cancel it?

Unfortunately, once you have placed your order it cannot be changed or cancelled. This is because our team picks and packs your order right away, and wrapsall the orders together onpallets which are sealed for shipment regardless of when they actually ship.

What if I want to change the the ship-to address?

Unfortunately, orders cannot be modified. For customer security, shipmentsmust be sent to the address selected by the cardholder during purchase.

Countries We Ship To

Please refer to the tables below for a list of countries we ship to and shipping costs.

click here to track your international order

International Free Shipping

Unfortunately, domestic free shipping or special shipping rates do notappy to international orders. However, we sometimes offer special shipping rates for international customers.

International Shipping Timeline

Most international orders will ship from the international hub in 4 business days. These 4 business days will be in addition to the transit times listed in the table above, and account for processing and transit time to our international shipping hub.

International Tracking

Once your order ships from the international hub, you'll receive a "Shipment Confirmation" email that includes information needed to track your order. If you already know your international order number and the email address that you used to place your order, .

US

All US sizes measured in inches.

International

All international sizes measured in centimeters.

Swim Tops

Measure bust over fullest area.

Swim Bottoms

Measure natural waist at narrow area of middle torso & measure hips at 8-9 below natural waist.

Between Sizes

When you are between sizes, you may want to consider the next size for a comfortable fit.

Brand Name Clothing

If you are familiar with the sizing of a particular brand, order the same size that you usually do.

If you are not familiar with the sizing of a particular brand, then we recommend checking the PacSun Size Guide to determine your perfect fit. Remember, sizing varies from brand to brand

Swim Tops

Swim Bottoms

Payment Methods

We accept the following payment methods. They do vary by country. The only two supported for all countries are Visa and Mastercard:

Visa

MasterCard

Alipay

American Express

Cartes Bancaires

Diners Club International

Discover

iDEAL

Interac Online

JCB

PayPal (Standard Payments)

PayPal Express Checkout

POLi

QIWI

SafetyPay

SOFORT Banking

UnionPay (credit cards)

UnionPay Online Payment

You do not need a U.S. credit card.

When you place your order, you will be able to choose which national currency you want to pay with. Your payment will be processed at the exchange rate in effect at the time that you placed your order.

Taxes and Duties

All taxes, fees, and duties are included in your order price.

Multiple item orders may ship from more than one location, so it's possible your items may be delivered at different times.

You will only be billed once your entire order ships. Regardless of the number of shipments, a single order is charged only one shipping fee.

IP Address Detection

When you visit PacSun.com, your IP address will automatically change our site to international settings specific to your country.

Selecting Destination

Your countrys flag will appear at the top of every page and our product prices will change from US dollars to your countrys currency. You can manually change which country you want the order to go to by clicking on the flag at the top of the page and selecting a different flag.

Selecting Currency

You can also change the currency that you want to pay with by selecting the currency denomination to the right of the flag at the top of the page. The payment currency and the destination do not have to be the same country.

Unfortunately, neither PacSun physical Gift Cards nor eGift Cards are available for purchase or redemption on international orders.

Brand Restrictions

For international trademark reasons, some of our brands are restricted from shipping to certain countries:

2 Monkeys

Adidas

Been Trill

Black Poppy

Burton

Crooks & Castles

DC Shoes

Enjoi

Issue No.1

Kirra

Lacoste

Legendary Goods

New Era

Nike SB

Nollie

Quiksilver

Roxy

Vans

Volcom

Yeezus Tour Merch

Unfortunately, neither PacSun physical Gift Cards nor eGift Cards are available for purchase or redemption on international orders.

How can I unsubscribe from emails?

Were sorry to see you go! To unsubscribe, open one of our promotional emails, scroll to the bottom, and click Unsubscribe. You will be directed to the Contact Preference Center where you can unsubscribe from our promotional offers.

US

International

Tops, Bottoms, and Outerwear

Waist: Measure loosely around your natural waistline, the smallest part of your waist.

Dresses and Rompers

For dresses and rompers, if you have two different measurements for top and bottom, (for example, your top measures small and your bottom measures medium), we suggest selecting the larger of the two sizes.

Brand Name Clothing

If you are familiar with the sizing of a particular brand, order the same size that you usually do. If you are not familiar with the sizing of a particular brand, then we recommend checking the PacSun Size Guide to determine the perfect fit. Remember, sizing varies from brand to brand.

US

All US sizes measured in inches.

International

US

For women who would like to purchase men shoes, the conversion is a size and half smaller. For example, a woman who wears a size 7.5 should order a size 6 in men.

International

Tops, Bottoms & Outerwear

To get the perfect fit for these items, it is best to take clothing measurements over your undergarments. Do not measure over your t-shirt and jeans.

Between Sizes

If your measurements fall between two sizes, order the larger size or the smaller size based on the fit you are most comfortable wearing.

Brand Name Clothing

If you are familiar with the sizing of a particular brand, order the same size that you usually do. If you are not familiar with the sizing of a particular brand, then we recommend checking the PacSun Size Guide to determine your perfect fit. Remember, sizing varies from brand to brand

US

INTERNATIONAL

If you have already purchased an item onlinewithin the last 10 days and it is now marked down, we'll refund you the difference.

Please provide us a link to the lower-priced item. The item must be the exact style and color you previously purchased.

If youre eligible for a price match, well refund the original payment used on your order and notify you via email with your refund details.

To check your gift card balance, please do one of the following:

Visit any PacSun store

Call 1-800-560-7166

Click here. Have your 19-digit Gift Card number and 4-digit PIN handy.

Lost, stolen, or damaged gift cards may be canceled and replaced with a new Gift Card upon proof of purchase, as required by PacSun, and in the amount of balance remaining when canceled or replaced.

PacSun is not responsible for lost or stolen Gift Cards, but we will try our best to get you a new one! Click here and provide the necessary information below.

Full Name, Telephone Number and Mailing Address (required)

Email (required)

Eleven Digit Gift Card Issuance Number

Store Purchase Location

Gift Card Purchase Amount

Customer's Full Name, Telephone Number and Mailing Address

Restrictions

By purchasing a PacSun Gift Card, you agree to the following terms and conditions. Please review carefully before purchasing.

Value can be added to a plastic Gift Card at any time. In-store only.

eGift Cards and Gift Cards are redeemable for merchandise only.

Gift Cards can be cashed out upon request; however, state law varies.

Lost or stolen cards will be replaced upon presentation of proof of purchase if there is a balance remaining on the card.

eGift Cards and Gift Cards can be used in-store and/or online.

eGift Cards and Gift Cards do not expire.

eGift Cards and Gift Cards are not available for resale without written permission from PacSun.

Unfortunately, neither PacSun physical Gift Cards nor eGift Cards are available for purchase or redemption on international orders.

How to Purchase

PacSun conveniently offers two options when ordering a gift card! You can send an eGift Card via email or a plastic Gift Card by mail. Click here to purchase!

Calculation

PacSun charges sales tax on online orders based on the tax laws of the state to which your order is shipped.

All applicable state and local sales taxes appear on the final page of checkout after your shipping info has been provided.

Tax Holidays

We calculate tax on a daily basis according to your home state's individual product policy.

PacSun offers free shipping and returns on your whole order when purchasing a pair of regular priced shoes. Shop PacSuns new shoe fashions, pick your favorites, and return them for free if theydon'twork out. Just attach the prepaid, preaddressed return label at the bottom of the invoice and return the package to any authorized U.S. Postal Service facility.

To take advantage of free returns, be sure to return your package within 60 days of date of purchase. You must use PacSuns prepaid label to qualify for free return shipping. Returns sent after 60 days are subject to return shipping charges or refusal.

*Qualifying orders will be shipped via FedEx SmartPost and will arrive via U.S. Postal Service. Shipments to AK, HI, PR, and Military APO/FPO do not qualify for free shipping and free returns.

You may return orders less than 60 days old.

To return orders, you must Contact Us.

Please do not return product any other way than through our return process or we will not be able to refund you.

Please note that in most cases you are responsible for return shipping fees.

Unfortunately, no exchanges can be made on international orders, so all returned merchandise will be refunded.

The refund will be processed at the same exchange rate that was in effect at the time that you paid for your order.Your refund will include any customs, tariffs, and taxes that you paid on your original order.

Please note that you will be charged a new U.S. Customs fee for the product to be returned to the U.S.

*International orders have different invoices and follow a different path in their return to our company, so you cannot return an international purchase to a store.

Do you gift wrap?

Unfortunately, not right now. But we plan to offer gift wrapping again this holiday season. Please check back later.