24
NPS
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Pattern
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About Pattern's Brand
Pattern is the premier partner for global ecommerce acceleration.
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Pattern NPS
Pattern's Net Promoter Score (NPS) is a 24 with 52% Promoters, 20% Passives, and 28% Detractors. Net Promoter Score tracks whether Pattern's customers would recommend using the product based on a scale of -100 to 100.
Pattern Overall NPS
| 52% | Promoters |
|---|---|
| 20% | Passives |
| 28% | Detractors |
Pattern NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 57 | Aug 2023 | 57 |
Sep 2023 50 | Sep 2023 | 50 |
Oct 2023 55 | Oct 2023 | 55 |
Nov 2023 54 | Nov 2023 | 54 |
Jan 2024 36 | Jan 2024 | 36 |
Apr 2024 38 | Apr 2024 | 38 |
Jul 2024 45 | Jul 2024 | 45 |
Oct 2024 35 | Oct 2024 | 35 |
Nov 2024 28 | Nov 2024 | 28 |
Feb 2025 26 | Feb 2025 | 26 |
Apr 2025 21 | Apr 2025 | 21 |
Dec 2025 24 | Dec 2025 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pattern NPS by Gender
Pattern's NPS was rated 67 by Male customers on Comparably.
Male
67
Pattern's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Pattern's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Pattern Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Pattern users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pattern Customer Loyalty Score by Gender
Pattern's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pattern.
Male
100%
Yes
Female
N/A
Yes
Pattern Customer Loyalty Score by Industry
Pattern's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Pattern Product Quality
3.8/5
Pattern has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Pattern Product Information
Pattern’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Pattern's product the highest.
- Website
- https://pattern.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Pattern Product Quality
Pattern's Product Quality score was rated highest by Male customers.
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Ranked Pattern Product Quality the Highest
Pattern Product Quality Score by Gender
Pattern's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pattern.
Male
4.6/5
Female
N/A
Pattern Product Quality Score by Industry
Pattern's Product Quality score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Pattern Pricing
Pattern ROI & Value For Money
4/5
Pattern has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Pattern Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Pattern ROI
Pattern's ROI score was rated highest by Male customers.
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Ranked Pattern ROI the Highest
Pattern ROI Score by Gender
Pattern's ROI score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pattern.
Male
4.8/5
Female
N/A
Pattern ROI Score by Industry
Pattern's ROI score was rated 4.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Pattern Customer Satisfaction (CSAT)
Pattern Customer Satisfaction (CSAT) Score
69 / 100
Pattern has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pattern Customer Satisfaction
Pattern's Customer Satisfaction score was rated highest by Male customers.
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Ranked Pattern Customer Satisfaction the Highest
Pattern Customer Satisfaction Score by Gender
Pattern's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pattern.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Pattern Customer Satisfaction Score by Industry
Pattern's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
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"stars": 0,
"csatScore": 100,
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}Pattern Customer Service
3.8/5
Pattern has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Pattern's overall Customer Service score rated by its users and customers.
About Pattern's Customer Service
Address
1633 W Innovation Way STE 300, Lehi, UT 84043
Website
https://pattern.com/
Pattern's Social Links
Quick Insights into Pattern Customer Service
Pattern's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Pattern's Customer Service score.
Ranked Pattern Customer Service the Highest
Pattern Customer Service Score by Gender
Pattern's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pattern.
Male
4/5
Female
N/A
Pattern Customer Service Score by Industry
Pattern's Customer Service score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Pattern as an Employer
4.7/5
Pattern has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pattern scored a 24 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Pattern would recommend the brand to a friend. ENPS measures how likely Pattern employees would recommend working at Pattern to a friend.
Net Promoter Score
24
NPS Score
| 52% | Promoters |
|---|---|
| 20% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 71% | Promoters |
|---|---|
| 19% | Passive |
| 10% | Detractors |
