8
NPS
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Brand Page
Personiv
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About Personiv's Brand
Personiv provides customized finance and accounting outsourcing that boosts efficiency and saves costs by +50%. With nearly 40 years of experience, Personiv transforms routine tasks into strategic growth opportunities. Our scalable solutions—from single AP roles to entire departments—let you focus on your core business.
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Personiv NPS
Personiv's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether Personiv's customers would recommend using the product based on a scale of -100 to 100.
Personiv Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
Personiv NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Nov 2020 0 | Nov 2020 | 0 |
Mar 2021 33 | Mar 2021 | 33 |
Oct 2021 50 | Oct 2021 | 50 |
Feb 2022 40 | Feb 2022 | 40 |
Mar 2022 -1 | Mar 2022 | -1 |
Apr 2022 13 | Apr 2022 | 13 |
Jun 2022 0 | Jun 2022 | 0 |
Apr 2024 -10 | Apr 2024 | -10 |
Jun 2024 0 | Jun 2024 | 0 |
Sep 2024 9 | Sep 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Personiv Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Personiv users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Personiv Product Quality
3.6/5
Personiv has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Personiv's overall Product Quality score rated by its users and customers.
Personiv Product Information
Personiv’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.personiv.com
- Company Size
- 1,001-5,000 Employees
Industry
Outsourcing or Offshoring
Personiv Pricing
Personiv ROI & Value For Money
3.6/5
Personiv has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Personiv Customer Satisfaction (CSAT)
Personiv Customer Satisfaction (CSAT) Score
80 / 100
Personiv has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Personiv Customer Service
3.8/5
Personiv has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Personiv's Customer Service
Address
8601 Ranch Road 2222, Bldg. 1 Ste. 450, Austin, TX 78730
Website
https://www.personiv.com
Phone Number
844.628.3614
Personiv's Social Links
Personiv as an Employer
4.7/5
Personiv has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Personiv scored a 8 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of Personiv would recommend the brand to a friend. ENPS measures how likely Personiv employees would recommend working at Personiv to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 79% | Promoters |
|---|---|
| 13% | Passive |
| 8% | Detractors |
