Provider of pet supplies, pet food, toys and accessories for cats, dogs, small animals, fish, aviary and wild birds. The company offers its products through a chain of over stores, primarily in premium retail parks in the United Kingdom. It also sells small animals, birds and fish. read more
Pets at Home Company Culture
Pets at Home Culture
This score is derived from employee ratings & reviews2.2/5
Pets at Home's Overall Culture is rated F
Top Rated Culture Dimensions
eNPS
CExecutive Team
DRetention
D-Outlook
D-CEO Rating
FPets at Home CEO
Bottom 5%Bottom 5% of Similar Size Companies
Ian Kellett
48 /100
See More
Diversity at Pets at Home
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Pets at Home
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterPets at Home eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 40%Bottom 40% of Similar Size Companies
Recommend to a Friend?
-20
Pets at Home employees are -20% more likely to recommend Pets at Home as a great place to work
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Working at Pets at Home
Working at Pets at Home is rated below average by 5 employees, across various culture dimensions. Pets at Home employees rate eNPS highest among all categories, and think that Work Culture and Leadership have the most room for improvement, putting Pets at Home’s culture in the Bottom 5% compared to similar sized companies on Comparably. See below in detail how working at Pets at Home was rated by employees.
Overall Company Culture at Pets at Home
F
Overall Company Culture at Pets at Home is rated F
Last updated months ago
Bottom
5%
Pets at Home ranks in the Bottom 5% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterPets at Home Employee Reviews
Out of 8 Pets at Home employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping Pets at Home improve their work culture.
| Positive Reviews | 67% |
|---|---|
| Constructive Feedback | 33% |
Positive Reviews From Pets at Home Employees
- What did you like most about the interview process?You get to spend some time with the colleagues during the process too which helps you get to know more about the work environment.
- What is most positive about the culture and environment at your company?The colleagues are very supportive of each other but management is very aggressive and petty. They don't help colleagues if they do something wrong just insult them
- What are some of the best things about your team?Colleagues are generally all very friendly and nice to each other but the management is aggressive and petty
Constructive Feedback From Pets at Home Employees
- What's going wrong and how can it be improved?Management needs to be taught how to actually lead a team. Training needs to actually be given instead of fed to you online as a lot of people can't learn things just through online training and need to actually be shown properly. KPIs are unreasonable and need to be lowered.
- What does the leadership team need to get better at?Motivating, training and talking to colleagues. Training is non existent, and colleagues are berated and talked down upon instead of encouraged to hit targets.
Pets at Home Company Information
Pets at Home Company Overview
Provider of pet supplies, pet food, toys and accessories for cats, dogs, small animals, fish, aviary and wild birds. The company offers its products through a chain of over stores, primarily in premium retail parks in the United Kingdom. It also sells small animals, birds and fish.
Pets at Home was founded in 1991 and its current CEO is Ian Kellett. Since its inception 35 years ago, Pets at Home has grown to 6801 employees.
Pets at Home Mission, Vision & Values
Pets at Home Mission Statement
Production of healthy meals for your pets
Pets at Home Vision Statement
To be the best leading in the industry
Pets at Home Values
- Innovative
- Faithful
- Commitment
- Trust
- Passion
- Entrepreneurship
| Headquarter | Epsom Avenue, Handforth SK9 3RN Bahamas |
|---|---|
| Website | www.petsathome.com |
| Founding Date | 1991 |
| Tel | 7 |
| Company Status | Private |
Pets at Home Competitors
Pets at Home competitors include BARK and Argos. Pets at Home ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Pets at Home compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Pets at Home Employees
Pets at Home has 6801 employees. 5 employees at Pets at Home have reviewed Pets at Home across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 5 Pets at Home employees give their leadership a grade of F, or Bottom 5% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Overall, the employees at Pets at Home are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Pets at Home - Employee Onboarding
The prevailing opinion from Comparably users about their company is that it was very prepared on their first day. Employees concluded that their overall onboarding experience was positive. 73% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Pets at Home KPIs and OKRs
At this moment no Pets at Home employees have provided insight into whether or not they clearly understand Pets at Home's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Pets at Home CEO & Leadership
Pets at Home CEO - Ian Kellett
48 /100
Ian’s approval rate is lower compared to CEOs at similar sized companies, putting Ian in the Bottom 5% of all CEOs of similar-sized companies on Comparably. Ian Kellett’s employees rank Pets at Home in the Bottom 15% for Executive Team, in the Bottom 10% for Retention, and in the Bottom 10% for Outlook. When compared to Pets at Home’s competitors, Ian Kellett ranks below both Argos CEO Sergey Polov and BARK CEO Matt Meeker.
Pets at Home Leadership
The Pets at Home Executive Team is rated a “D” and led by CEO Ian Kellett and Managing Director Madison Haylie
Ian Kellett CEO / President
Ian Kellett serves as the CEO / President of Pets at Home.
Madison Haylie Managing Director
Madison Haylie serves as the Managing Director of Pets at Home.
Pets at Home Salaries
How much does Pets at Home pay?
How much do people at Pets at Home get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Pets at Home is $123,215, or $59 per hour, while the estimated median salary is $124,899, or $60 per hour.
At Pets at Home, the highest paid job is a Director of Sales at $224,380 annually and the lowest is a CS Rep at $45,126 annually. Average Pets at Home salaries by department include: IT at $112,254, Engineering at $135,383, Operations at $96,887, and Product at $146,030. Half of Pets at Home salaries are above $124,899.
2 employees at Pets at Home rank their Compensation in the Bottom 25% of similar sized companies (based on 6 ratings) while 2 employees at Pets at Home rank their Perks And Benefits in the Bottom 25% of similar sized companies (based on 2 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $69k | $69k | 1st Percentile |
17th Percentile $95k | $95k | 17th Percentile |
33rd Percentile $116k | $116k | 33rd Percentile |
50th Percentile $175k | $175k | 50th Percentile |
67th Percentile $224k | $224k | 67th Percentile |
83rd Percentile $267k | $267k | 83rd Percentile |
100th Percentile $277k | $277k | 100th Percentile |
$123,215*
Average Compensation
$124,899*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Pets at Home Salaries by Department
Diversity & Inclusion at Pets at Home
The Diversity score provides insights into how diverse employees feel and rate their work experience at Pets at Home across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Pets at Home Perks & Benefits
Health & Wellness
- Health Insurance
Paid Time Off
- PTO / Vacation Policy
Pets at Home PTO
Pets at Home PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Pets at Home Careers
Pets at Home Jobs
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Frequently Asked Questions regarding Pets at Home
What is Pets at Home address?
Pets at Home location is at Epsom Avenue, Handforth
Who is the CEO of Pets at Home?
Pets at Home CEO is Ian Kellett, their score by employees is 48
What is Pets at Home eNPS?
The eNPS for Pets at Home is -20
What is the salary for Web/Visual Designer in Pets at Home?
Web/Visual Designer average salary in the US is 76k
What are the salaries in the Customer Support in Pets at Home?
The average salaries for Customer Support in Pets at Home is 62k
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