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NPS
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Pilot Flying J
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About Pilot Flying J's Brand
Pilot Flying J is committed to making life better for America's drivers. Headquartered in Knoxville, Tennessee, Pilot Flying J has over 650 retail locations and is the largest operator of travel centers and travel plazas in North America. The Pilot Flying J network provides customers with access to over 60,000 parking spaces for trucks, over 4,400 showers and over 4,000 diesel lanes, of which over 2,800 offer DEF at the pump. Pilot Flying J currently employs over 28,000 people and generate sales of 9 billion gallons of petroleum annually.
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Pilot Flying J NPS
Pilot Flying J's Net Promoter Score (NPS) is a -2 with 43% Promoters, 12% Passives, and 45% Detractors. Net Promoter Score tracks whether Pilot Flying J's customers would recommend using the product based on a scale of -100 to 100.
Pilot Flying J Overall NPS
| 43% | Promoters |
|---|---|
| 12% | Passives |
| 45% | Detractors |
Pilot Flying J NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -6 | Oct 2024 | -6 |
Dec 2024 -6 | Dec 2024 | -6 |
Jan 2025 -4 | Jan 2025 | -4 |
Feb 2025 -4 | Feb 2025 | -4 |
Mar 2025 -4 | Mar 2025 | -4 |
Apr 2025 -4 | Apr 2025 | -4 |
May 2025 -4 | May 2025 | -4 |
Jul 2025 -4 | Jul 2025 | -4 |
Aug 2025 -4 | Aug 2025 | -4 |
Nov 2025 -2 | Nov 2025 | -2 |
Dec 2025 -2 | Dec 2025 | -2 |
Jan 2026 -4 | Jan 2026 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pilot Flying J NPS by Gender
Female customers rated Pilot Flying J's NPS 10 points higher than Male customers.
Male
-11
Pilot Flying J's NPS was rated -11 by Male customers on Comparably.
41%
Promoters
7%
Passives
52%
Detractors
Female
-1
Pilot Flying J's NPS was rated -1 by Female customers on Comparably.
45%
Promoters
9%
Passives
46%
Detractors
Pilot Flying J NPS by Ethnicity
Pilot Flying J's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -15 | Caucasian | -15 |
Hispanic or Latino 39 | Hispanic or Latino | 39 |
African American/Black 33 | African American/Black | 33 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Native American -40 | Native American | -40 |
Other -14 | Other | -14 |
Pilot Flying J NPS by Age
Pilot Flying J's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Pilot Flying J NPS by Usage
Pilot Flying J's NPS was rated the highest by customers who have used Pilot Flying J's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 5 | Less than 1 Year | 5 |
1 to 2 Years -8 | 1 to 2 Years | -8 |
2 to 5 Years -12 | 2 to 5 Years | -12 |
5 to 10 Years -44 | 5 to 10 Years | -44 |
Over 10 Years 19 | Over 10 Years | 19 |
Pilot Flying J Customer Reviews
Out of the 25 Pilot Flying J customer reviews 15 were positive and 10 were constructive. Pilot Flying J customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Pilot Flying J Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Pilot Flying J users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pilot Flying J Customer Loyalty Score by Gender
Female customers rated Pilot Flying J's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pilot Flying J.
Male
76%
Yes
Female
85%
Yes
Pilot Flying J Customer Loyalty Score by Ethnicity
Pilot Flying J's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pilot Flying J.
77
out of 100
Caucasian
93
out of 100
Hispanic or Latino
88
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
64
out of 100
Native American
65
out of 100
Other
Pilot Flying J Customer Loyalty Score by Age
Pilot Flying J's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pilot Flying J.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 65% | 18-25 | 65% |
26-30 78% | 26-30 | 78% |
31-35 70% | 31-35 | 70% |
36-40 85% | 36-40 | 85% |
41-45 69% | 41-45 | 69% |
46-50 78% | 46-50 | 78% |
51-55 90% | 51-55 | 90% |
56-60 83% | 56-60 | 83% |
61-65 82% | 61-65 | 82% |
66+ 61% | 66+ | 61% |
Pilot Flying J Customer Loyalty Score by Usage
Pilot Flying J's Customer Loyalty score was rated the highest by customers who have used Pilot Flying J's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pilot Flying J Customer Loyalty Score by Industry
Pilot Flying J's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Pilot Flying J Product Quality
3.2/5
Pilot Flying J has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Pilot Flying J Product Information
Pilot Flying J’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Pilot Flying J's product the highest. Reviewers from the Hospitality industry rated Pilot Flying J the lowest at 3.2.
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Pilot Flying J Product Quality
Pilot Flying J's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.
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Ranked Pilot Flying J Product Quality the Highest
Ranked Pilot Flying J Product Quality the Lowest
Pilot Flying J Product Quality Score by Gender
Female customers rated Pilot Flying J's Product Quality score 0.4 stars higher than Male customers.
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Male
3/5
Female
3.4/5
Pilot Flying J Product Quality Score by Ethnicity
Pilot Flying J's Product Quality score was rated the highest by African American/Black customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pilot Flying J.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 2.7 | Native American | 2.7 |
Other 2.9 | Other | 2.9 |
Pilot Flying J Product Quality Score by Age
Pilot Flying J's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Pilot Flying J.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.7 | 26-30 | 2.7 |
31-35 4.5 | 31-35 | 4.5 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.6 | 51-55 | 2.6 |
56-60 1.9 | 56-60 | 1.9 |
61-65 3.3 | 61-65 | 3.3 |
66+ 3.5 | 66+ | 3.5 |
Pilot Flying J Product Quality Score by Usage
Pilot Flying J's Product Quality score was rated the highest by customers who have used Pilot Flying J's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Pilot Flying J Product Quality Score by Industry
Pilot Flying J's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Consumer Goods industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Pilot Flying J Pricing
Pilot Flying J ROI & Value For Money
3.2/5
Pilot Flying J has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pilot Flying J's overall ROI score rated by its users and customers.
Pilot Flying J Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Consumer Goods industry think that they had the lowest ROI from Pilot Flying J.
Quick Insights into Pilot Flying J ROI
Pilot Flying J's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Consumer Goods industry.
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Ranked Pilot Flying J ROI the Highest
Ranked Pilot Flying J ROI the Lowest
Pilot Flying J ROI Score by Gender
Female customers rated Pilot Flying J's ROI score 0.3 stars higher than Male customers.
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Male
3/5
Female
3.3/5
Pilot Flying J ROI Score by Ethnicity
Pilot Flying J's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pilot Flying J.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 2.4 | Native American | 2.4 |
Other 2.4 | Other | 2.4 |
Pilot Flying J ROI Score by Age
Pilot Flying J's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pilot Flying J.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.7 | 26-30 | 2.7 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.6 | 46-50 | 3.6 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2 | 56-60 | 2 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.6 | 66+ | 2.6 |
Pilot Flying J ROI Score by Usage
Pilot Flying J's ROI score was rated the highest by customers who have used Pilot Flying J's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Pilot Flying J ROI Score by Industry
Pilot Flying J's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consumer Goods industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Pilot Flying J Customer Satisfaction (CSAT)
Pilot Flying J Customer Satisfaction (CSAT) Score
58 / 100
Pilot Flying J has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
35%
Satisfied
23%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pilot Flying J Customer Satisfaction
Pilot Flying J's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked Pilot Flying J Customer Satisfaction the Highest
Ranked Pilot Flying J Customer Satisfaction the Lowest
Pilot Flying J Customer Satisfaction Score by Gender
Female customers rated Pilot Flying J's Customer Satisfaction score 18 points higher than Male customers.
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49 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 6% | |
Very Dissatisfied | 32% |
67 / 100
FemaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 4% | |
Very Dissatisfied | 22% |
Pilot Flying J Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pilot Flying J's Customer Satisfaction (CSAT) score was rated 52% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pilot Flying J.
52 / 100
Very Satisfied
38%
Satisfied
14%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
28%
CSAT according to Hispanic or Latino
Pilot Flying J's Customer Satisfaction (CSAT) score was rated 73% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pilot Flying J.
73 / 100
Very Satisfied
45%
Satisfied
28%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
9%
CSAT according to African American/Black
Pilot Flying J's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pilot Flying J.
72 / 100
Very Satisfied
50%
Satisfied
22%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
21%
CSAT according to Asian or Pacific Islander
Pilot Flying J's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Native American
Pilot Flying J's Customer Satisfaction (CSAT) score was rated 60% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pilot Flying J.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Pilot Flying J's Customer Satisfaction (CSAT) score was rated 54% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pilot Flying J.
54 / 100
Very Satisfied
23%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
46%
Pilot Flying J Customer Satisfaction Score by Age
Pilot Flying J's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Pilot Flying J.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 71% | |||||||||||||||
| 26-30 | 54% | |||||||||||||||
| 31-35 | 78% | |||||||||||||||
| 36-40 | 81% | |||||||||||||||
| 41-45 | 56% | |||||||||||||||
| 46-50 | 72% | |||||||||||||||
| 51-55 | 36% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 56% | |||||||||||||||
| 66+ | 72% |
Pilot Flying J Customer Satisfaction Score by Usage
Pilot Flying J's Customer Satisfaction score was rated the highest by customers who have used Pilot Flying J's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Pilot Flying J Customer Satisfaction Score by Industry
Pilot Flying J's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Pilot Flying J Customer Satisfaction Score by Industry",
"text": "Pilot Flying J's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Automotive and Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 90,
"stars": 0,
"csatScore": 90,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 90
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Construction",
"groupId": 510,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Retail",
"groupId": 559,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Transportation",
"groupId": 567,
"score": 58,
"stars": 0,
"csatScore": 58,
"text": "Pilot Flying J's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 58
}
]
}Pilot Flying J Customer Service
3.2/5
Pilot Flying J has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pilot Flying J's overall Customer Service score rated by its users and customers.
About Pilot Flying J's Customer Service
Address
5508 Lonas Dr, Knoxville, TN 37909
Website
https://jobs.pilotflyingj.com
Phone Number
877-866-7378
Pilot Flying J's Social Links
Quick Insights into Pilot Flying J Customer Service
Pilot Flying J's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.
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Ranked Pilot Flying J Customer Service the Highest
Ranked Pilot Flying J Customer Service the Lowest
Pilot Flying J Customer Service Score by Gender
Female customers rated Pilot Flying J's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pilot Flying J.
Male
2.9/5
Female
3.4/5
Pilot Flying J Customer Service Score by Ethnicity
Pilot Flying J's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pilot Flying J.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 2.5 | Native American | 2.5 |
Other 3 | Other | 3 |
Pilot Flying J Customer Service Score by Age
Pilot Flying J's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pilot Flying J.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 2.8 | 26-30 | 2.8 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.9 | 56-60 | 1.9 |
61-65 2.9 | 61-65 | 2.9 |
66+ 3.3 | 66+ | 3.3 |
Pilot Flying J Customer Service Score by Usage
Pilot Flying J's Customer Service score was rated the highest by customers who have used Pilot Flying J's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Pilot Flying J Customer Service Score by Industry
Pilot Flying J's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Consumer Goods industry customers.
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Pilot Flying J as an Employer
Consumer vs. Employees
Pilot Flying J scored a -2 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Pilot Flying J would recommend the brand to a friend. ENPS measures how likely Pilot Flying J employees would recommend working at Pilot Flying J to a friend.
Net Promoter Score
-2
NPS Score
| 43% | Promoters |
|---|---|
| 12% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 38% | Promoters |
|---|---|
| 13% | Passive |
| 49% | Detractors |
