Potbelly Sandwich Works Claimed Company

Potbelly Sandwich Works is a restaurant chain that sells sandwiches through its shops while providing pick-up facilities for online orders. read more

EMPLOYEE PARTICIPANTS: 225

TOTAL RATINGS: 1840

CEO: Alan Johnson

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Potbelly Sandwich Works Competitors

Potbelly Sandwich Works competitors include Jersey Mike's Subs, Jimmy John's, Noodles & Company, Panera Bread and Subway. Potbelly Sandwich Works ranks 1st in Customer Service Score on Comparably vs its competitors. See below how Potbelly Sandwich Works compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank

4th

eNPS Rank

5th

Gender Rank

6th

Diversity Rank

6th

Product Quality

2nd

NPS Rank

3rd

Pricing Rank

2nd

Customer Service

1st

See Potbelly Sandwich Works Culture vs Competitors:

Potbelly Sandwich Works Competitors
Rank	Company	Score
1	Jersey Mike's Subs	68
2	Jimmy John's	65
3	Noodles & Company	56
4	Subway	53
5	Panera Bread	53
6	Potbelly Sandwich Works	50

Potbelly Sandwich Works Competitors at a Glance

CEO Ratings Comparison

Potbelly Sandwich Works' CEO Score Ranks 4th

178 Employees at Potbelly Sandwich Works rate Alan Johnson a 53 out of 100, which ranks them 4th below Noodles & Company's CEO,Dave Boennighausen. Last rating was a month ago.

CEO Ratings Comparison
Rank	CEO	Company	Score
1	Peter Cancro	Jersey Mike's Subs	75
2	James North	Jimmy John's	62
3	Dave Boennighausen	Noodles & Company	57
4	Alan Johnson	Potbelly Sandwich Works	53
5	John Chidsey	Subway	51
6	Niren Chaudhary	Panera Bread	51

Product Quality Score Comparison

Potbelly Sandwich Works Ranks 2nd in Product Quality Score

41 Customers rate Potbelly Sandwich Works' Product Quality Score a 3.6/5, which ranks it 2nd against its competitors, below Jimmy John's.

Product Quality Score Comparison
Rank	Company	Score
1	Jimmy John's	72
2	Potbelly Sandwich Works	72
3	Noodles & Company	67
4	Jersey Mike's Subs	63
5	Panera Bread	61
6	Subway	52

NPS Comparison

Potbelly Sandwich Works Ranks 3rd in Net Promoter Score

48 Customers rate Potbelly Sandwich Works' Net Promoter Score a -8, which ranks it 3rd against its competitors, below Noodles & Company. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Potbelly Sandwich Works to a friend?”.

NPS Comparison
Rank	Company	Score
1	Jimmy John's	13
2	Noodles & Company	2
3	Potbelly Sandwich Works	-8
4	Jersey Mike's Subs	-10
5	Panera Bread	-12
6	Subway	-34

Pricing Score Comparison

Potbelly Sandwich Works Ranks 2nd in Pricing Score

39 Customers rate Potbelly Sandwich Works' Pricing Score a 3.3/5, which ranks it 2nd against its competitors, below Jimmy John's.

Pricing Score Comparison
Rank	Company	Score
1	Jimmy John's	67
2	Potbelly Sandwich Works	66
3	Jersey Mike's Subs	59
4	Noodles & Company	59
5	Panera Bread	56
6	Subway	49

Customer Service Comparison

Potbelly Sandwich Works Ranks 1st in Customer Service

37 Customers rate Potbelly Sandwich Works' Customer Service a 3.6/5, which ranks it 1st against its competitors.

Customer Service Comparison
Rank	Company	Score
1	Potbelly Sandwich Works	72
2	Jimmy John's	69
3	Noodles & Company	61
4	Panera Bread	58
5	Jersey Mike's Subs	57
6	Subway	48

Overall Culture Score Comparison

Potbelly Sandwich Works Ranks 6th in Overall Culture Score

225 Employees rate Potbelly Sandwich Works' Overall Culture a 50/100, which ranks it 6th against its competitors, below Panera Bread. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

Overall Culture Score Comparison
Rank	Company	Score
1	Jersey Mike's Subs	68
2	Jimmy John's	65
3	Noodles & Company	56
4	Subway	53
5	Panera Bread	53
6	Potbelly Sandwich Works	50

eNPS Comparison

Potbelly Sandwich Works Ranks 5th in Employee Net Promoter Score

191 Employees rate Potbelly Sandwich Works' Employee Net Promoter Score a -50, which ranks it 5th against its competitors, below Subway. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Potbelly Sandwich Works to a friend?”.

eNPS Comparison
Rank	Company	eNPS
1	Jersey Mike's Subs	-1
2	Jimmy John's	-8
3	Noodles & Company	-41
4	Subway	-49
5	Potbelly Sandwich Works	-50
6	Panera Bread	-55

Gender Score Comparison

Potbelly Sandwich Works Ranks 6th in Gender Score

12 Employees rate Potbelly Sandwich Works' Gender Score a 51/100, which ranks it 6th against its competitors, below Panera Bread. The Gender Score tracks how positively women rate their experience at Potbelly Sandwich Works.

Gender Score Comparison
Rank	Company	Score
1	Jersey Mike's Subs	84
2	Jimmy John's	62
2	Noodles & Company	62
4	Subway	58
5	Panera Bread	57
6	Potbelly Sandwich Works	51

Diversity Score Comparison

Potbelly Sandwich Works Ranks 6th in Diversity Score

17 Employees rate Potbelly Sandwich Works' Diversity Score a 45/100, which ranks it 6th against its competitors, below Noodles & Company. The Diversity Score tracks how positively diverse employees rate their experience at Potbelly Sandwich Works.

Diversity Score Comparison
Rank	Company	Score
1	Jersey Mike's Subs	75
2	Jimmy John's	61
3	Subway	57
4	Panera Bread	56
5	Noodles & Company	56
6	Potbelly Sandwich Works	45

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