Progressive Insurance Employee Reviews
Out of 393 Progressive Insurance employee reviews, 80% were positive. The remaining 20% were constructive reviews with the goal of helping Progressive Insurance improve their work culture. The HR team, with 95% positive reviews, reports the best experience at Progressive Insurance compared to all other departments at the company. The Admin team offered the most constructive feedback, with 43% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Caring about the members of the team
Listen to your employees and hear what they are saying . Customer service is impressive but so is the mental health of your employees
Review from Customer Support Dept
Leadership needs to be better at helping employees managing work life balance and assignment of work in general. The work assigned to individual employees is overwhelming and unrealistic
Review from Customer Support Dept
Leadership team needs to communicate better amongst itself. A person hired as a Supervisor Intern should not be given unmonitored control over his or her team. The whole purpose of an internship is to learn the job and see if it's a good fit. It's inefficient having an intern manage an employee.
Review from Customer Support Dept
everything about them needs to get better
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Change health carriers far too often, and coverage & cost oout of pocket geys worse with each change, hating what next years looks like.
The compensation isnt keeping up with the world around us. Benefits are costing more but pay doesnt keep up so every year you have less.
too much work for too little pay
Because of the good old boys club and politics
Review from Admin Dept
I feel undervalued because nobody acknowledges the incredibly high amounts of stress and anxiety that call center employees experience. We are on those phones all day essentially answering questions easily found with a quick internet search and doing transactions that Agents should be able to handle
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
More time set aside for engagement
Worry less about diversity and inclusion and more about work product and productivity.
Worst place worst keaders and managers who promote harrassment discrimination at workplace
work place politics and witch-hunting makes it hard to speak in meetings
improve quality of work and have an uniform standard
What needs to change to make the company culture better?
Leadership needs to change before the culture can.
Review from Sales Dept
Increase employees and decrease the claim distribution
Worst place worst keaders and managers who promote harrassment discrimination at workplace
fairness and lack of harassments and discrimination
Trqin everybofy to help each othef instead pf accusation
What would you improve about your company's interview process?
They expect internal employees to meet every requirement on a job posting before your manager will "approve" you to apply
streamline the interview process down
You typically know who will interview you and sometimes they are terrible people that HR should have fired years ago.
Inexperinced managers and leaders who are interviewing
inexperienced managers and leaders who hire and interview candidates
What's going wrong and how can it be improved?
Train your compaby to help new employees
Unfair treatment, unwillingness to bond and constant lack of recognition
people in leadership do not understand the agent perspective and how it operates
The supervisors show favoritism and those individuals get help to be promoted
Review from Customer Support Dept
The work load is unbearable
Review from Customer Support Dept
What would you most like to see improved at your company?
better interaction and more follow up with employees on the strengths/opportunities