Prometric Senior Customer Service Manager Salaries in Baltimore, MD | Comparably
Prometric Claimed Company
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in more than 180 countries around the world. We have nearly three decades of experience working with clients of all sizes across a multitude of industry sectors to develop and deploy innovative test development and test administration solutions that address evolving market needs. As a result, we have the market expertise, organizational stability, and demonstrated capability to ensure the successful implementation, administration, and future growth of your testing program. read more
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Prometric Senior Customer Service Manager Salaries in Baltimore, MD

The average Prometric Senior Customer Service Manager in Baltimore, MD earns an estimated $86,074 annually, which includes an estimated base salary of $74,724 with a $11,350 bonus. Prometric's Senior Customer Service Manager compensation is $15,779 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at Prometric in Baltimore, MD can range from $32,000 - $200,000.

In Baltimore, MD, The Customer Support Department at Prometric earns $10,145 more on average than the Operations Department.

Last updated 8 months ago.

$15k
$32k
$49k
$65k
$130k
$200k
$258k
$86,074
Average Compensation
$74,724
avg. base
$11,350
avg. bonus

Senior Customer Service Manager Salaries at Prometric

In Baltimore, MD, Senior Customer Service Managers earn $4,535 more than Customer Service Managers.

Customer Service Manager
$82k*
Technical Support
$64k*
CS Rep
$59k*
* estimated salary

Compensation at Prometric by Department

In Baltimore, MD, The Customer Support Department averages $10,145 more than the Operations Department, and $1,118 less than the Business Development Department

Business Development
$75,488 Avg. total comp.
+$1k
Customer Support
$74,370 Avg. total comp.
Operations
$64,225 Avg. total comp.
-$10k

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to Prometric reported making $85,760, while the average male Senior Customer Service Manager at similar sized companies reported making $89,842.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Native American Senior Customer Service Manager at companies similar size to Prometric reported making $150,000, while the average African American/Black Senior Customer Service Manager at similar sized companies reported making $65,039.

How Senior Customer Service Managers at Prometric Rate Their Compensation

The majority of Senior Customer Service Managers at Prometric believe they're not compensated fairly. 50% of Senior Customer Service Managers at Prometric say they receive annual bonuses, and the majority (56%) are satisfied with their benefits. See more compensation ratings at Prometric

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