-16
NPS
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Quest Diagnostics
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About Quest Diagnostics' Brand
At Quest Diagnostics, we are working together to create a healthier world, one life at a time. Our nearly 50,000 employees annually serve one in three adult Americans and half the physicians and hospitals in the United States. Among its major competitors, Quest Diagnostics is ranked in 3rd place for NPS while Thermo Fisher Scientific is 1st, and Foundation Medicine is 2nd. Overall, Quest Diagnostics has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $15.07B
Brand at a Glance
67%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Quest Diagnostics CMO
Quest Diagnostics Ranking
- #3 / 4 of its competitors
Quest Diagnostics NPS
Quest Diagnostics's Net Promoter Score (NPS) is a -16 with 34% Promoters, 16% Passives, and 50% Detractors. Net Promoter Score tracks whether Quest Diagnostics's customers would recommend using the product based on a scale of -100 to 100.
Quest Diagnostics Overall NPS
| 34% | Promoters |
|---|---|
| 16% | Passives |
| 50% | Detractors |
Quest Diagnostics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -13 | Aug 2024 | -13 |
Oct 2024 -11 | Oct 2024 | -11 |
Nov 2024 -12 | Nov 2024 | -12 |
Dec 2024 -12 | Dec 2024 | -12 |
Jan 2025 -12 | Jan 2025 | -12 |
Feb 2025 -12 | Feb 2025 | -12 |
Mar 2025 -14 | Mar 2025 | -14 |
May 2025 -14 | May 2025 | -14 |
Jun 2025 -14 | Jun 2025 | -14 |
Oct 2025 -16 | Oct 2025 | -16 |
Nov 2025 -16 | Nov 2025 | -16 |
Dec 2025 -18 | Dec 2025 | -18 |
How Other Brands Compare
Quest Diagnostics is ranked third for NPS among its competitors. Thermo Fisher Scientific and Foundation Medicine come in first and second, with Laboratory Corporation of America Holdings coming in at #4. Among those competitors, it is the lowest valued company behind Foundation Medicine.
Quest Diagnostics |  Thermo Fisher Scientific |  Foundation Medicine |  Laboratory Corporation of America Holdings | |
| Global Ranking | #- | #667 | #- | #- |
| NPS | -16 | 20 | 9 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $15.07B | $188.21B | $237.02B | $24.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quest Diagnostics NPS by Gender
Female customers rated Quest Diagnostics's NPS 13 points higher than Male customers.
Male
-57
Quest Diagnostics's NPS was rated -57 by Male customers on Comparably.
17%
Promoters
9%
Passives
74%
Detractors
Female
-44
Quest Diagnostics's NPS was rated -44 by Female customers on Comparably.
24%
Promoters
8%
Passives
68%
Detractors
Quest Diagnostics NPS by Ethnicity
Quest Diagnostics's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -59 | Caucasian | -59 |
Hispanic or Latino -33 | Hispanic or Latino | -33 |
African American/Black -56 | African American/Black | -56 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -17 | Other | -17 |
Quest Diagnostics NPS by Age
Quest Diagnostics's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Quest Diagnostics NPS by Usage
Quest Diagnostics's NPS was rated the highest by customers who have used Quest Diagnostics's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -58 | Less than 1 Year | -58 |
1 to 2 Years -63 | 1 to 2 Years | -63 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Over 10 Years -9 | Over 10 Years | -9 |
Quest Diagnostics NPS vs. Competitors
Compared to its competitors, Quest Diagnostics's NPS is rated right above Sonic Healthcare, and is preceded by Laboratory Corporation of America Holdings.
Quest Diagnostics Customer Reviews
Out of the 9 Quest Diagnostics customer reviews 3 were positive and 6 were constructive. Quest Diagnostics customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Quest Diagnostics Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Quest Diagnostics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quest Diagnostics Customer Loyalty Score by Gender
Female customers rated Quest Diagnostics's Customer Loyalty score 15% higher than Male customers.
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Male
54%
Yes
Female
69%
Yes
Quest Diagnostics Customer Loyalty Score by Ethnicity
Quest Diagnostics's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Quest Diagnostics.
63
out of 100
Caucasian
40
out of 100
Hispanic or Latino
70
out of 100
African American/Black
33
out of 100
Asian or Pacific Islander
70
out of 100
Other
Quest Diagnostics Customer Loyalty Score by Age
Quest Diagnostics's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Quest Diagnostics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 33% | 26-30 | 33% |
31-35 61% | 31-35 | 61% |
36-40 87% | 36-40 | 87% |
41-45 55% | 41-45 | 55% |
46-50 70% | 46-50 | 70% |
51-55 64% | 51-55 | 64% |
56-60 78% | 56-60 | 78% |
61-65 66% | 61-65 | 66% |
66+ 49% | 66+ | 49% |
Quest Diagnostics Customer Loyalty Score by Usage
Quest Diagnostics's Customer Loyalty score was rated the highest by customers who have used Quest Diagnostics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Quest Diagnostics Customer Loyalty Score by Industry
Quest Diagnostics's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Arts and Entertainment industry customers.
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Quest Diagnostics Customer Loyalty vs. Competitors
Compared to its competitors, Quest Diagnostics's Customer Loyalty score is rated right above Laboratory Corporation of America Holdings, and is preceded by Foundation Medicine.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Sonic Healthcare | 100% |
| Thermo Fisher Scientific | 79% |
| Foundation Medicine | 78% |
| Quest Diagnostics | 67% |
| Laboratory Corporation of America Holdings | N/A |
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Quest Diagnostics Product Quality
2.9/5
Quest Diagnostics has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Quest Diagnostics Product Information
Quest Diagnostics serves markets in the United States. Quest Diagnostics supports iOS and Web devices and offers products for small and large sized businesses.
Quest Diagnostics’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Quest Diagnostics's product the highest. Reviewers from the Arts and Entertainment industry rated Quest Diagnostics the lowest at 1.5.
- Website
- http://questdiagnostics.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Languages Supported
English
Product Type
Electronic Medical Records Software
Medical Billing Software
Quick Insights into Quest Diagnostics Product Quality
Quest Diagnostics's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Asian or Pacific Islander customers.
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Ranked Quest Diagnostics Product Quality the Highest
Ranked Quest Diagnostics Product Quality the Lowest
Quest Diagnostics Product Quality Score by Gender
Female customers rated Quest Diagnostics's Product Quality score 0.7 stars higher than Male customers.
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Male
1.9/5
Female
2.6/5
Quest Diagnostics Product Quality Score by Ethnicity
Quest Diagnostics's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 3.2 | Other | 3.2 |
Quest Diagnostics Product Quality Score by Age
Quest Diagnostics's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.6 | 41-45 | 2.6 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.9 | 56-60 | 1.9 |
61-65 2.2 | 61-65 | 2.2 |
66+ 1.5 | 66+ | 1.5 |
Quest Diagnostics Product Quality Score by Usage
Quest Diagnostics's Product Quality score was rated the highest by customers who have used Quest Diagnostics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Quest Diagnostics Product Quality Score by Industry
Quest Diagnostics's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.
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Quest Diagnostics Product Quality vs. Competitors
Compared to its competitors, Quest Diagnostics's Product Quality score is rated right above Laboratory Corporation of America Holdings, and is preceded by Foundation Medicine.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sonic Healthcare | 4.5/5 |
| Thermo Fisher Scientific | 3.9/5 |
| Foundation Medicine | 3.5/5 |
| Quest Diagnostics | 2.9/5 |
| Laboratory Corporation of America Holdings | N/A |
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Quest Diagnostics Pricing
Quest Diagnostics ROI & Value For Money
2.7/5
Quest Diagnostics has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quest Diagnostics Pricing Plans
Quest Diagnostics has a pricing structure that accommodates small and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Quest Diagnostics.
Who Uses Quest Diagnostics?
Small Businesses
Large Enterprises
Quick Insights into Quest Diagnostics ROI
Quest Diagnostics's ROI score was rated highest by customers ages 46-50, and rated lowest by Asian or Pacific Islander customers.
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Ranked Quest Diagnostics ROI the Highest
Ranked Quest Diagnostics ROI the Lowest
Quest Diagnostics ROI Score by Gender
Female customers rated Quest Diagnostics's ROI score 0.5 stars higher than Male customers.
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Male
1.9/5
Female
2.4/5
Quest Diagnostics ROI Score by Ethnicity
Quest Diagnostics's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 2.6 | Other | 2.6 |
Quest Diagnostics ROI Score by Age
Quest Diagnostics's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
31-35 2.4 | 31-35 | 2.4 |
36-40 3 | 36-40 | 3 |
41-45 2 | 41-45 | 2 |
46-50 3.3 | 46-50 | 3.3 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.8 | 66+ | 1.8 |
Quest Diagnostics ROI Score by Usage
Quest Diagnostics's ROI score was rated the highest by customers who have used Quest Diagnostics's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Quest Diagnostics ROI Score by Industry
Quest Diagnostics's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.
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Quest Diagnostics Pricing vs. Competitors
Compared to its competitors, Quest Diagnostics's ROI score is rated right above Laboratory Corporation of America Holdings, and is preceded by Foundation Medicine.
| COMPANY | Pricing Score | |
|---|---|---|
| Sonic Healthcare | 4.5/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Foundation Medicine | 3.4/5 |
| Quest Diagnostics | 2.7/5 |
| Laboratory Corporation of America Holdings | N/A |
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Quest Diagnostics Customer Satisfaction (CSAT)
Quest Diagnostics Customer Satisfaction (CSAT) Score
45 / 100
Quest Diagnostics has an overall Customer Satisfaction score of 45 rated by its users and customers.
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Very Satisfied
25%
Satisfied
20%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quest Diagnostics Customer Satisfaction
Quest Diagnostics's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers from the Education industry.
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Ranked Quest Diagnostics Customer Satisfaction the Highest
Ranked Quest Diagnostics Customer Satisfaction the Lowest
Quest Diagnostics Customer Satisfaction Score by Gender
Female customers rated Quest Diagnostics's Customer Satisfaction score 12 points higher than Male customers.
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21 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 61% |
33 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 6% | |
Very Dissatisfied | 47% |
Quest Diagnostics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quest Diagnostics' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
13%
Satisfied
7%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
Quest Diagnostics' Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Quest Diagnostics' Customer Satisfaction (CSAT) score was rated 44% according to African American/Black users and customers.
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44 / 100
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
34%
CSAT according to Asian or Pacific Islander
Quest Diagnostics' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to Other
Quest Diagnostics' Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Quest Diagnostics Customer Satisfaction Score by Age
Quest Diagnostics's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 50% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 71% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 40% | |||||||||||||||
| 51-55 | 22% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 5% |
Quest Diagnostics Customer Satisfaction Score by Usage
Quest Diagnostics's Customer Satisfaction score was rated the highest by customers who have used Quest Diagnostics's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Quest Diagnostics Customer Satisfaction Score by Industry
Quest Diagnostics's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Education industry customers.
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{
"title": "Quest Diagnostics Customer Satisfaction Score by Industry",
"text": "Quest Diagnostics's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
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"groupId": 495,
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{
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"groupId": 498,
"score": 67,
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{
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"scoreClassName": "",
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{
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]
}Quest Diagnostics Customer Satisfaction vs. Competitors
Compared to its competitors, Quest Diagnostics's Customer Satisfaction score is rated right above Laboratory Corporation of America Holdings, and is preceded by Thermo Fisher Scientific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sonic Healthcare | 100% |
| Foundation Medicine | 78% |
| Thermo Fisher Scientific | 74% |
| Quest Diagnostics | 45% |
| Laboratory Corporation of America Holdings | 0% |
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Quest Diagnostics Customer Service
2.6/5
Quest Diagnostics has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Quest Diagnostics's Customer Service
Address
500 Plaza Drive, Secaucus, NJ 07094
Website
http://questdiagnostics.com
Phone Number
1.866. 697.8378
Quick Insights into Quest Diagnostics Customer Service
Quest Diagnostics's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Asian or Pacific Islander customers.
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Ranked Quest Diagnostics Customer Service the Highest
Ranked Quest Diagnostics Customer Service the Lowest
Quest Diagnostics Customer Service Score by Gender
Female customers rated Quest Diagnostics's Customer Service score 0.6 stars higher than Male customers.
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Male
1.7/5
Female
2.3/5
Quest Diagnostics Customer Service Score by Ethnicity
Quest Diagnostics's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 3.4 | Other | 3.4 |
Quest Diagnostics Customer Service Score by Age
Quest Diagnostics's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
31-35 2.3 | 31-35 | 2.3 |
36-40 4 | 36-40 | 4 |
41-45 2.1 | 41-45 | 2.1 |
46-50 3 | 46-50 | 3 |
51-55 2 | 51-55 | 2 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Quest Diagnostics Customer Service Score by Usage
Quest Diagnostics's Customer Service score was rated the highest by customers who have used Quest Diagnostics's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Quest Diagnostics Customer Service Score by Industry
Quest Diagnostics's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.
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Quest Diagnostics Customer Service vs. Competitors
Compared to its competitors, Quest Diagnostics's Customer Service score is rated right above Laboratory Corporation of America Holdings, and is preceded by Foundation Medicine.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sonic Healthcare | 4.5/5 |
| Thermo Fisher Scientific | 3.8/5 |
| Foundation Medicine | 3.8/5 |
| Quest Diagnostics | 2.6/5 |
| Laboratory Corporation of America Holdings | N/A |
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Quest Diagnostics as an Employer
3.0/5
Quest Diagnostics has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Quest Diagnostics scored a -16 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Quest Diagnostics would recommend the brand to a friend. ENPS measures how likely Quest Diagnostics employees would recommend working at Quest Diagnostics to a friend.
Net Promoter Score
-16
NPS Score
| 34% | Promoters |
|---|---|
| 16% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 36% | Promoters |
|---|---|
| 18% | Passive |
| 46% | Detractors |
