the leaders create the environment and my general manager created a hostile one.
Leadership training Motivation training Sales training Employer/employee relations training Company sponsored therapy
not the coworkers specifically because ultimately people are going to do what you allow them to do period.
People are the most important aspect, without them and their contributions, there would not be anyone to serve the guest. People are commodities not a dime a dozen. Keep the good ones that work in fulfilling the company vision. This did not happen at my store.