RedShelf Employee Reviews
Out of 277 RedShelf employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping RedShelf improve their work culture. The Engineering team, with 97% positive reviews, reports the best experience at RedShelf compared to all other departments at the company. The Operations team offered the most constructive feedback, with 19% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
I've been here a couple months, nothing but pleasant experiences.
Review from Customer Success Dept
Review from Customer Success Dept
Review from Engineering Dept
What do you like best about the leadership team?
They are receptive to feedback and give autonomy.
Review from Sales Dept
Straightforward communication and accountability. Pro-work/life balance.
Review from Sales Dept
I love that they are always willing to help with open arms!
Review from Customer Success Dept
I love how everyone is so supportive and is always answering questions when they arise.
Review from Sales Dept
Involvement of the leaders to help.
Review from Engineering Dept
What does the leadership team need to get better at?
I would like the leadership team to value employee health by focusing on results, rather than time spent working. One person wearing multiple hats will never be as productive as one person with one clearly defined role. Your entire employee base needs to at least double in size.
Review from Customer Success Dept
Understand customer needs; focus on reasonably-sized goals; value and practice transparency within the organization
Review from Customer Success Dept
The management team needs to take a close look at the org structure as a whole. If one manager is overseeing more than 5 people, that indicates that there's a gap in leadership. Too many entry-level employees are doing manager-style work because of those gaps.
communication of goals and expectations.
Review from Sales Dept
retaining employees. being transparent on goals both achieved and failed. stop manipulating/adjusting employee compensation. remove the okr of internal csat from bonus payout (huge conflict of interest). reorg less often. lessen the issue of understaffing. be charismatic. encourage critical feedback
Review from Customer Support Dept
What is the best part about your compensation package?
Benefits are good. Compensation is fair. All around satisfied.
Review from Sales Dept
Strong salary, rather than most of my compensation derived from commissions.
Review from Sales Dept
The fact I can earn a bonus based off the companies accomplishments.
Review from Customer Success Dept
Health, dental, vision insurance is really nice to have
Review from Sales Dept
The best part is the salary
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The pay scale for my position, generally/in the industry, has shifted upward dramatically, and I my salary has not kept up.
Review from Marketing Dept
Compensation needs to be competitive with other companies in the industry. Example: A person in my role, at Google, makes almost $80K. I don't make anywhere near that. It is hard to stay at a company when compensation is so much higher somewhere else and makes employees feel undervalued.
Review from Customer Success Dept
I am paid below market rate given my experience level and the measure of success I've had at RedShelf. A 401k match, market-equivalent pay, and more junior team members to take on some of the more mundane tasks that I've grown beyond would go a long way.
I would like to make more money
Review from Customer Success Dept
We wear a lot of different hats and do a lot of different things. Especially when it comes to billing. Most companies have separate teams that carry out customer service and billing duties and there should be a separation of powers there. I have also taken on a lot more heavy hitting accounts.
Review from Customer Success Dept
What are some of the best things about your team?
Hardworking, genuinely care about the company and its future success
Review from Sales Dept
Open dialogue, helpful attitude, no ego.
Review from Sales Dept
Everyone is always smiling and willing to help.
Review from Customer Success Dept
the willingness to work together
Review from Customer Success Dept
Everyone wants to see each other succeed and is very supportive of one another
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
Hybrid work requires more clear & frequent communication across verticals.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Everyone is willing to help and answer questions, particularly for new people
Review from Sales Dept
Our work directly benefits our customer base in a lasting and meaningful way.
Review from Sales Dept
They have created an environment where I feel comfortable being myself always offering words of encouragement.
Review from Customer Success Dept
Most employees really do care about servicing our customers
Review from Customer Success Dept
Everyone is so passionate about the products and I believe that RedShelf is an amazing company and love what we do.
Review from Sales Dept
What needs to change to make the company culture better?
RedShelf...Keep doing what you're doing (do more of what you do best.)
Review from Operations Dept
Team concept. Accountability to each other. Belief that things will get better.
Review from Sales Dept
management needs to encourage constructive feedback and disagreements.
Review from Customer Support Dept
What did you like most about the interview process?
I liked the people I met with.
Review from Sales Dept
This was a great interview process, quick and the recruiter helped so much.
The RedShelf interview process was great. They offered a great mix of people that helped reinforce what I'd heard about the company culture.
Review from Marketing Dept
Meeting the people helped identify what the culture was like at RedShelf.
What would you improve about your company's interview process?
There aren't any Interviews reviews of RedShelf yet.
Be the first to contribute a review.
What makes you most happy at work?
I like the ability to solve problems and build relationships
Review from Sales Dept
My boss and team are great.
Knowing that what I do is meaningful.
Review from Sales Dept
Learning new things about RedShelf.
Review from Customer Success Dept
the challenges of improving processes.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Rapid growth requires rapid scaling (of the business.) We need more people - and fast!
Review from Operations Dept
I have had at least two VPs tell me you cannot be successful only working 40 hours a week at RedShelf, but none saw that as a problem. My advice? Start with the org structure. One manager should never be responsible for managing more than 5 people..
Review from Customer Success Dept
Same comments as management team question
Review from Customer Success Dept
Dedicated attention on training. Been here a year and moved around a lot. No training to speak of.
Review from Sales Dept
inaccurate invoicing and billing of clients. by tens of thousands of dollars. cfo encouraged not paying a publisher until they noticed we witheld payment. there's no discovery of initiatives with external stakeholders
Review from Customer Support Dept
What do you like best about your company?
I love education. I love tech. I love RedShelf.
Review from Marketing Dept
What would you most like to see improved at your company?
We need more programmers to deliver our products
Review from Marketing Dept