71
eNPS Score
Q&A With REDX Employees
If you value a strong team environment where you contribute in meaningful ways, this could be exactly what you are looking for. As a member of the team, you will master new skills and find intuitive solutions that positively impact the lives of our customers.
How employees describe working at REDX
This comment Might Be Good.
They are approachable, candid, honest and driven.
They care about everyones input.
Review from Customer Support Dept
I've loved being here. I feel like there is a healthy balance of working hard and also taking it slow when I need to. I love my team and I love spending time with them. We spend time together in the office and often outside which is super fun! I love that learning is a huge encouragement as well
I love working at REDX! Management are all very personable and the company is small enough that you can form meaningful relationships with your coworkers. the #1 benefit working here is the work-life balance. It is seldom that you will need to take work home.
What it's like to work at REDX
- REDX employees generally work 8.0 hrs a day
- Employees at REDX report the work pace is comfortably fast
- On a typical day, employees at REDX have 1 meeting
- 94% of REDX employees look forward to interacting with their team every day
- REDX employees most often take unlimited paid vacation and sick days each year
- 86% of REDX employees report they are happy with their work life balance
- REDX employees typically get valuable feedback on how to improve at work Every Week
- 98% of REDX employees call their work environment positive
Q&A With REDX Employees
IDX: 0 TOT: 39
How's the vacation policy at REDX?
As a full time employee the company provides ample time off as well as personal and sick days when needed. It's nice to work with professionals that make up a team dedicated to production so we're generally very mindful of when time off is appropriate to ensure we're not taking advantage of the lack of policy.
Usually can get my days approved off, they’re not paid but as long as there’s enough people they approve it for the most part.
How can I improve my chances of being hired at The REDX?
Be 100% honest with us on both your resume and during the interview. Take time to lookup how to type up a resume if you're not sure how since it does help to have a professional looking resume. We are more likely to consider candidates who are respectful and have a positive attitude.
We have a super casual environment and I think people sense that and show up to interviews that way eg. dressed in jeans and t-shirt. But first impressions are important, so dress like your taking it seriously. Why not even ask the person you are interviewing what they expect before you show up. After that, demonstrate that you have researched us, you have been on our website and read our blog and watched our videos. Ask questions, be engaged, and be yourself.
How do you feel about going to work at The REDX everyday?
Unlike all the other call centers I've worked at I don't dread getting out of bed and going to work. The environment is very friendly where we try to hire people not just to get the job done but who will also fit in well with the team so we all interact well together. It's like having a second family at work.
I love it. I get to develop my skills, learn from the best, and play on a winning team - and that feels awesome.
What's the pay like for Customer Support roles at The REDX?
$11.25/hr starting pay
11 starting for Call agents.
Does REDX drug test or do a background check?
I have never had one
How long after an interview at REDX does it take to hear back?
I heard back within the week
How hard is it to get promoted at REDX?
The tier system does make it difficult to get out of the bottom. They do small promotions
How are layoffs handled in the Sales department at The REDX?
REDX has never had layoffs before. Ever. In any department. Not even during the recession.
How would you describe your overall experience interviewing at The REDX?
They kept it professional but still made the atmosphere relaxing and easy-going
What's the Executive team like at The REDX?
The executive team is very dedicated to the success of the company, it's employees and customers. They are very down to earth, approachable and listen to feedback that is given.
How's the leadership on the Executive team at The REDX?
The executive team have great leadership skills. They are continually trying to better themselves. They take their responsibility to lead the company very seriously.
What's the pay like for Executive roles at The REDX?
Executive pay is fair
What kind of people succeed at The REDX?
REDX hires (and fires) to their core values. Our values are "the skills and behaviors we value most in our fellow employees" with clear definitions. Candid communication, commitment, craftsmanship, curiosity, drive, good judgment, positive attitude, and respect. While no one is a 10/10 on everything, those that succeed are those that exemplify these behaviors/values.
How challenged are you at The REDX?
We're growing fast. All of us have to grow with the company which is challenging.
What are the team outings like at The REDX?
We have a blast. Typically once a quarter - if we've hit all our quarterly goals - we do crazy stuff like rafting, ziplines, water fights, sledding... fun stuff the employees vote on.
What's one thing you wish you'd known before joining The REDX?
You have to be bold. Candid Communication isn't just on the wall as a core value, it's a real thing. It took me a bit to figure out I could just jump into a conversation and offer my opinions without judgment.
What's the Customer Support team like at The REDX?
The Support team is your standard call center style. The environment is great, but there isn't much room to grow.
How's the morale at The REDX?
I think most everyone loves working here. The company works hard to ensure our happiness and does a great job of sensing when morale is low and quickly turns it around.
How much diversity is there among employees at The REDX?
The company hires potential, talent, and core values - There ends up being plenty of diversity when you aren't looking at diversity when hiring
What's the office layout like at The REDX?
The office is designed to allow people to get into a flow and get ample amounts important work done. Most salary positions have private offices, or shared offices with 2-3 people. There are plenty of quiet spaces to find privacy.
What unique perks and benefits does The REDX provide?
Perks like snacks, team lunches, billiards, ping-pong, shuffle board, parties, unlimited vacation, etc are nice, but nothing compared to the culture. We're a team of very passionate people who love what we do and know that what we do makes a difference.
What's the vibe like in the Marketing dept at The REDX? How many hours are you working?
We work what's necessary to get the job done. There's never an expectation to overwork, just to get it done. This, of course, is all under the culture of family first. I've never missed one of my kid's games or school performances, even when things were busy at work.
What's the Marketing team like at The REDX?
Marketing team is ambitious. Everyone seems to love what they do - there's a real passion for learning and developing skills.
How's the leadership on the Marketing team at The REDX?
Leadership is involved, they value opinions and ideas from anyone in the company.
What's the pay like for Marketing roles at The REDX?
Pay is fair and based on your skill level and experience. What is awesome is if leadership sees your potential, they will invest in training and helping you develop the skills you need to be able to make more money.
Curious about what work's like at REDX?
Anonymously Ask REDX Employees Any Question
Should I work at REDX?
79% of REDX employees would encourage their friends to become coworkers, whereas 13% are neutral and 8% would not recommend working at REDX to their friends.
| 79% | Promoters |
|---|---|
| 13% | Passive |
| 8% | Detractors |
