Rocket Companies Employee Reviews
Out of 321 Rocket Companies employee reviews, 78% were positive. The remaining 22% were constructive reviews with the goal of helping Rocket Companies improve their work culture. The Operations team, with 95% positive reviews, reports the best experience at Rocket Companies compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 70% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The director in my team sucked. Every other leader i met from there was awesome!
Direct leaders care about the employees but sometimes are driven to make business decisions that alienate the relationships that have been fostered.
They are cool and really down to earth.
The leadership team pushes you to be all you can be
they're like family, always engaging and helpful
What does the leadership team need to get better at?
Treating people with dignity and respect
Being honest with it's employees. The day before layoffs started, our exec team held a company wide meeting telling us, with "metrics" how we are on course for hitting and exceeding all of our goals for the year and our company is in great shape..to turn around and then say we need to shed 2% of ops
Communication and people skills would be good
Providing compensation and structure for the existing sales force.
Everything. They are the opposite of the company values.
What is the best part about your compensation package?
If your yetting theough them your gonna get paid
Good healthcare and retirement matching
Medical insurance and all benefits
Compensation is moderate. Not the best
The benefits are outstanding and priced well
Why do you feel undervalued and what would make you feel better about your compensation?
The company does not anyone unless they are an executive
Improve upon the pay structure.
My compensation seems drastically low for the work I do. I am below the total range provided for the US average of my job title (meaning below the minimum).
Pay is not competitive, is very low compared to local industry average, but also low compared to national industry amounts; no cost of living adjustment considerations for remote employees. Raises are hard to come by.
Pay is quite low compared to the local industry, and especially low compared to national industry level; no cost of living adjustments made for remote employees
What are some of the best things about your team?
Always really good people, & everyone respected eatchother and was very friendly place
Remote and not many interactions. In general helpfull
There is most time some open dialogue and assistance.
That everyone is suffering the same
Friendly people, overall intelligent, hardworking.
What do your coworkers need to improve and how could you work together better?
do your job, non stop
More skilled, less insecure, and more respectful. They could do without the gaslighting as well.
Thry can be more professional
Review from Sales Dept
More professional, business knowledge over production.
Review from Customer Support Dept
Hiring people that have the right skill set is important. Many people are over qualified and many are under qualified because of the recruiting process.
What is most positive about the culture and environment at your company?
Nothing comes to mind at this time
The promoted culture is based on good work ethics and principles - so if team members are actually invested in the essence of the culture, things could be great. But when profit becomes the driver, culture becomes more of just a window tint to keep things looking good from the outside.
the culture is toxic and gross
Our ISM's. It's not just lip service. We live them.
Upbeat, fast, lots of learning growing
What needs to change to make the company culture better?
The petty hype culture is all a facade. Upper management is totally detached from day to day ops and all they care about is new sales, not current partner/client retention or employee satisfaction. They hustle you into the dirt and then will replace you.
Lose the gaslighting, the toxic positivity, and the insistence on underpaying people.
fire the management, stop the sweat shop!
Review from Customer Support Dept
implementing the meaning of their words into the core of their actions.
Review from Engineering Dept
Stop firing people or demoting people without cause.
What did you like most about the interview process?
Relatively fast process and decision making
The recruiter seemed to communicate effectively.
Relatively efficient and open/honest communication from recruiters (for my personal experience with interviewing); however I know of several people who have had very poor experiences due to lack of communication from recruiters.
In any of the several interviews I've had with the company, I never felt like my time was being wasted.
it was just standard nothing more nothing less
What would you improve about your company's interview process?
Treat people like theyre stupid
They lie a lot at the interview and promised things that never happened
Include fewer people in the process. Many of them have no idea how to participate in interviews.
What makes you most happy at work?
Meaningfull assigments, positive work environment, good team
The work environment and leadership
The times I've been able to explore my own interests and career possibilities have been some of the highlights of my time working here.
the culture, the team members and our amazing clients
My paychecks at the end of it all
What's going wrong and how can it be improved?
Unhappy and undervalued employees, not serving clients as well as we should
Way too much management for the amount of workers that are actually there. They love managers on top of middle managers on top of over exaggerated middle managers.... And it's very much a political game to advance. Not the best person for the job, but hire the "yes man" just for the title
Staff across the board below Regional Vice Presidents are being underpaid and continually gaslighted in regards to our situation.
That they spent too much with advertising and nothing taking care of the employees
Work from home more and more time off
Review from Sales Dept
What do you like best about your company?
They are very positive and do the right thing
What would you most like to see improved at your company?
No waiting period for disability benefits if you have a contagious or serious illness