Route Employee Reviews
Out of 1648 Route employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping Route improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at Route compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 4% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Engineering Dept
Review from Engineering Dept
Great flexibility, awesome coworkers and perfect work/life balance
Review from Engineering Dept
Everyone is welocome, culture is incredible, and you're learning and challenged daily
Review from Customer Success Dept
Young engaged team but could use more directional alignment and brass tax rules
Review from Customer Success Dept
What do you like best about the leadership team?
The SLT Team is driven and communicative!
Review from HR Dept · Posted a month ago
Commit to the goals for each quarter, engage and ensure everybody from the team will achieve the plans following the company's goals.
Review from Engineering Dept
I like their experience and confidence
Review from Engineering Dept
I'm valued for the person I am, not only for the things I do
Review from Engineering Dept
Ability to be transparent, communicate our goals, and trust us how to get there.
Review from Customer Success Dept
What does the leadership team need to get better at?
We need to reassess the raise requirements, only a few things are taken into account, management should be looking at the value that the representatives bring overall(including additional responsibilities taken on and projects).
Review from Customer Success Dept
Give up on Discover. It's not a winner.
Review from Engineering Dept
Clear direction is non existent.
Review from Engineering Dept
What is the best part about your compensation package?
Paid health care premiums and flex PTO
Review from HR Dept · Posted a month ago
Unlimited PTO and Health Insurance are the best compensation ever.
Review from Engineering Dept
The best part about my comp is my salary
Review from Engineering Dept
Salary seems fair and competitive w/ the market - really appreciate that the company invested in a study to evaluate market rates
Review from Marketing Dept
Free health insurance. Its a raise in itself.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Salary is below average even though my role is for a senior engineer
Review from Engineering Dept
Claims Team Member: I feel like solving tickets for customers is a vital part to Route and we should be compensated accordingly. I feel like we are getting paid an entry-level position for an incredibly important part of the company. Higher retention for the team and everyone is happy.
Review from Customer Support Dept
Reps talk and it is frustrating that someone that has been with the company for nearly a year is being paid less than someone who just started.
Review from Customer Success Dept
Raises are never brought up/talked about by my manager/team lead no matter how fantastic my efforts and work have been. When I bring them up these concerns, they seem to be pushed aside.
Review from Customer Support Dept
Reward the top performers. Let the top performers know they performing well.
Review from HR Dept
What are some of the best things about your team?
They are so smart and have great ideas. I always learn so much!
Review from HR Dept · Posted a month ago
Commitment to the tasks to be done within deadlines.
Review from Engineering Dept
I think the best thing about my team is my manager
Review from Engineering Dept
Very collaborative and always helpful!
Review from Engineering Dept
My direct leader is an advocate and supporter who is collaboration-oriented and gets stuff done. My peers have, in many cases, become my friends and we work well together. I am inspired by colleagues on a regular basis.
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
I don't have common interests with coworkers, and we don't spend any time doing team building fun activities.
Review from Engineering Dept
What is most positive about the culture and environment at your company?
Plans for diversity for sure!! I've never worked in a company so engaged with diversity as Route.
Review from Engineering Dept
The most positive about the culture is the WLB
Review from Engineering Dept
We're free to be who we are and are say what we think (without hurting others, of course)
Review from Engineering Dept
Everyones ideas are welcomed and mustly executed
Review from Customer Success Dept
People have a good sense of humor when things aren?
Review from Customer Success Dept
What needs to change to make the company culture better?
The company looks to us individually since it should look like a team. It doesn't matter if a project was done for one or two people, or which part of the project was done by each person. Most of the decisions come top-down, which is terrible; The company should trust its employees.
Review from Engineering Dept
The politics and promotion process is unfair and frustrating. The tech debt reminds me of an early-stage startup, yet the slick-talking blame deflectors who don't want to fix anything are the ones who get rewarded.
Review from Engineering Dept
Inexperienced engineers write mountains of tech debt and change teams when they can't stand their own code, leaving the rest of us stretched thin, on the hook for their services. We need to raise the hiring bar and get support from engineering management instead of the blame flowing downhill.
Review from Engineering Dept
What did you like most about the interview process?
Straight to the point, spoke immediately to the people who I would work with/my work would affect.
Review from Operations Dept
The recruiters are amazing! Very informative and attentive throughout the hiring process
Review from HR Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Route yet.
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What makes you most happy at work?
Flexibility to work with the tasks and my team's ability to solve any problem at any time.
Review from Engineering Dept
What makes me most happy is my coworkers/events
Review from Engineering Dept
The flexibility of doing work at my own pace
Review from Engineering Dept
Being given lots of ownership
Review from Marketing Dept
Culture and the people at work
Review from Customer Success Dept
What's going wrong and how can it be improved?
Although I try, it's hard to be excited to interact with customers.
Review from Customer Support Dept
Nothing's wrong, I like the work, I just don't get all that excited about something I do every weekday to make a living.
Review from Engineering Dept
This question is too broad
Review from Sales Dept
Managers do not have time to take personal interest. Everything is constantly changing in the operation but compensation does not adjust to match the changes
Review from Customer Success Dept
What do you like best about your company?
There aren't any Outlook reviews of Route yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Route yet.
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