Samba TV FAQs | Comparably
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Samba TV enables the next generation TV experience powered by its first-party data, helping viewers engage with relevant media and empowering brand marketers to quantify that engagement. Samba TV's insights are built on one of the most comprehensive sources of real-time viewership data across broadcast, cable, over-the-top, and digital media. Invented in 2011, Samba TV’s ACR is integrated on the chipsets across 24 of the top Smart TV brands globally (the most in the industry) analyzing the content on screen in real-time, regardless of source. Samba TV delivers unbiased, comprehensive viewership data addressable through more than a billion devices around the world. The world’s leading brands leverage Samba TV to quantify media investments and amplify them across all the screens we use to watch video. read more
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Samba TV FAQs

Samba TV's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 29 most popular questions Samba TV receives.

Frequently Asked Questions About Samba TV

  • The exact steps vary slightly depending on your AOC Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press the Home Button, navigate to Quick Settings, and press Okay

    Navigate toGeneral Settingsand press Okay

    Navigate toSamba TVand press Okay

    Navigate to Settings and selectEnableorDisable

    View Article
  • Samba TV does not control adding additional apps such as Netflix, Hulu, or Prime Video to your Smart TV. The only Smart TV app we offer is Hotlist:a Smart TV app preinstalled onPhilips, Sanyo, and Magnavox Smart TVs within the US thatenables you to watch web content from various publishers.

    Because instructions and capabilities can differ depending on your Smart TV model, we recommend you reach out to your TV manufacturer's support channel or number for more guidance on adding apps beyond those that are preinstalled on your Smart TV.

    Beyond our Smart TV app Hotlist, we offer our mobile app Spotlight.Spotlight makes discovering what to watch a simple and personalized experience. It provides recommendations based on your content interests, allows you to playback what you discover on your phone, and reveals what's trending on TV in real time. Spotlight Mobile is available in the US for both iOS in the App Store and Android in the Google Play Store. We also haveSpotlight for iPad, which you can get on the US App Store here.

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  • The exact steps vary slightly depending on your Philips Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press the Home Button, navigate to Quick Settings, and press Okay

    Navigate toGeneral Settingsand press Okay

    Navigate toSamba TVand press Okay

    Navigate to Connected Devices to get your Spotlight code

    View Article
  • To remove this message and receive your connect code, make sure that your Smart TV is connected to the internet if it isn't already. If that doesn't fix your issue, please restart your Smart TV, reconnect it to the internet, and your connect code should appear within Samba TV Settings.

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  • The exact steps vary slightly depending on your Element Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press theMenubutton, navigate toTV Settings, and pressEnter

    Navigate toApp Settingsand pressEnter

    Navigate toMuse Interactive TV Settingsand pressEnter

    Navigate toConnect Devicesto get your Spotlight code

    View Article
  • The exact steps vary slightly depending on your Westinghouse Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press theMenubutton, navigate toTV Settings, and pressEnter

    Navigate toApp Settingsand pressEnter

    Navigate toMuse Interactive TV Settingsand pressEnter

    Navigate toConnect Devicesto get your Spotlight code

    View Article
  • Samba TV mobile is designed to work best by connecting to a Samba TV-enabled Smart TV in order to provide you recommendations based on what you watch. We highly recommend connecting the mobile app to your Smart TV but if you can't or choose not to, the app still works.

    If you would like to connect Samba TV Mobile to your Smart TV, you can do so by using the connect code found in your your Smart TV's settings. We've included directions to get this code within the different TV manufacturer sections.

    View Article
  • The exact steps vary slightly depending on your Philips Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press the Home Button, navigate to Quick Settings, and press Okay

    Navigate toGeneral Settingsand press Okay

    Navigate toSamba TVand press Okay

    Navigate to Settings and selectEnableorDisable

    View Article
  • Samba TV is completely free and theres no hidden fees or newsletters to join. All Samba TV needs is to be enabled from your Smart TVs settings.

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  • Samba TV is a completely free opt-in service that helps you discover more of what you love to watch. When enabled, Samba TV makes your Smart TV smarter through the capabilities below.

    Our Smart TV app, Hotlist, brings the best of the web to your TV so you can watch all the trending internet videos on the largest screen in your house. Hotlist is currently only available for Philips, Sanyo, and Magnavox Smart TVs within the US.

    Our mobile app, Spotlight Mobile, makes discovering what to watch a simple and personalized experience. It provides recommendations based on your content interests, allows you to playback what you discover on your phone, and reveals what's trending on TV in real time. Spotlight Mobile is available in the US for both iOS in the App Store and Android in the Google Play Store. We also haveSpotlight for iPad, which you can get on the US App Store here.

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  • The exact steps vary slightly depending on your Magnavox Smart TV model, but in most cases follow the below steps. Please make sure that your Magnavox TV is already connected to the internet prior to trying these steps:

    Press theHome Button, navigate toSetup, and pressOkay

    Navigate toNetwork Settingsand pressOkay

    Navigate toSamba Interactive TV settingsand pressOkay

    Navigate toConnect Devicesto get your Spotlight code

    View Article
  • The exact steps vary slightly depending on your AOC Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press the Home Button, navigate to Quick Settings, and press Okay

    Navigate toGeneral Settingsand press Okay

    Navigate toSamba TVand press Okay

    Navigate to Connected Devices to get your Spotlight code

    View Article
  • The exact steps vary slightly depending on your Sony Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press the Home button, navigate to Settings, and press Enter

    Navigate toSystem Settingsand press Enter

    Navigate to Setup, then Network, and press Enter

    Navigate to Samba Interactive TV and press Enter

    Navigate to Connected Devices to get your Spotlight code

    View Article
  • The exact steps vary slightly depending on your Element Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press theMenubutton, navigate toTV Settings, and pressEnter

    Navigate toApp Settingsand pressEnter

    Navigate toMuse Interactive TV Settingsand pressEnter

    Navigate toSettingsand selectEnableorDisable

    View Article
  • To remove this message and receive your connect code, make sure that your Smart TV is connected to the internet if it isn't already. If that doesn't fix your issue, please restart your Smart TV, reconnect it to the internet, and your connect code should appear within Samba TV Settings.

    View Article
  • With Samba TV, we make discovering what to watch a simple and personalized experience.

    Get recommendations for the latest shows and movies, and discover what's trending on TV now.

    Features:

    * Build a profile of your favorite content and the genres you love

    * Get recommendations based on your content interests

    * Find content that is similar to what you have watched

    * Playback what you discover on your phone

    Samba TV Mobile is available in the US for both iOS in the App Store and Android in the Google Play Store.

    View Article
  • This issue ultimately arises when your Smart TV's clock is out of sync with the current date and time. Depending on your Smart TV model, you may be able to set the date and time yourself which should remedy the issue.

    If you can't set it, we discovered a way that may make your Smart TV reset its clock to the correct time and fix your issue.Please follow the below steps to see if it works for you:

    Set up a wired connection from the TV network setup menu

    Run a connection test

    Wait for 2 minutes or longer

    Connect to a wifi network while keeping the network cable plugged

    Make sure all services still working

    Unplug network cable

    Please note that this issue typically solves itself as your Smart TV updates itself and is not caused by our services. If you need additional support, we recommend reaching out to your TV manufacturer's support site or number.

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  • The exact steps vary slightly depending on your Seiki Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press theMenubutton, navigate toTV Settings, and pressEnter

    Navigate toApp Settingsand pressEnter

    Navigate toMuse Interactive TV Settingsand pressEnter

    Navigate toConnect Devicesto get your Spotlight code

    View Article
  • The exact steps vary slightly depending on your Sanyo Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press the Home Button, navigate to Setup, and press Okay

    Navigate to Network Settingsand press Okay

    Navigate toSamba Interactive TV settingsand press Okay

    Navigate to Connect Devices to get your Spotlight code

    View Article
  • The exact steps vary slightly depending on your Sony Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press the Home button, navigate to Settings, and press Enter

    Navigate toSystem Settingsand press Enter

    Navigate to Setup, then Network, and press Enter

    Navigate to Samba Interactive TV and press Enter

    Navigate to Settings and select Enable or Disable

    View Article
  • The exact steps vary slightly depending on your Westinghouse Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press theMenubutton, navigate toTV Settings, and pressEnter

    Navigate toApp Settingsand pressEnter

    Navigate toMuse Interactive TV Settingsand pressEnter

    Navigate toSettingsand selectEnableorDisable

    View Article
  • Spotlight on iPad is a simple and beautiful way to explore TV shows, movies, and celebrities on your iPad. Keep up to date with your favorite stars, create a personalized schedule of your must-watch shows, and discover new shows to love. Spotlight on iPad can even connect with select Smart TVs to help you find out what's on right now. You can find Spotlight on iPad in the App Store by searching for "Spotlight by Samba TV".

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  • Samba TV Mobile is currently available in the U.S and U.K in English. It is also compatible with iOS 8+, and Android 4.1+.

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  • The exact steps vary slightly depending on your Magnavox Smart TV model, but in most cases follow the below steps. Please make sure that your Magnavox TV is already connected to the internet prior to trying these steps:

    Press theHome Button, navigate toSetup, and pressOkay

    Navigate toNetwork Settingsand pressOkay

    Navigate toSamba Interactive TV settingsand pressOkay

    Navigate toSettingsand selectEnableorDisable

    View Article
  • Spotlight on iPad is designed to work best by connecting to a Samba TV-enabled Smart TV in order to provide you recommendations based on what you watch. We highly recommend connecting Spotlight to your Smart TV but if you can't or choose not to, the app still works. Spotlight will instead reveal what's trending on TV in real time regardless of what you watch.

    If you would like to connect Spotlight on iPad to your Smart TV, you can do so by using the Spotlight code found in your your Smart TV's settings. We've included directions to get this code within the different TV manufacturer sections.

    View Article
  • Spotlight on iPad supports iOS 9+ andEnglish, Czech, Danish, Dutch, Finnish, French, German, Italian, Norwegian Nynorsk, Polish, Spanish, Swedish.

    We've worked hard on making Spotlight available in as many countries as possible and below are those it is available in:

    Albania, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Cambodia, Canada, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Congo, Republic of, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Gambia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea-Bissau, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Liberia, Lithuania, Luxembourg, Macau, Macedonia, The Former Yugoslav Republic Of, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritania, Mauritius, Mexico, Micronesia, Federated States of, Moldova, Republic Of, Mongolia, Montserrat, Mozambique, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saint Lucia, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St. Kitts and Nevis, St. Vincent and The Grenadines, Suriname, Swaziland, Sweden, Switzerland, So Tom and Prncipe, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands, British, Yemen, Zimbabwe

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  • The exact steps vary slightly depending on your Seiki Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press theMenubutton, navigate toTV Settings, and pressEnter

    Navigate toApp Settingsand pressEnter

    Navigate toMuse Interactive TV Settingsand pressEnter

    Navigate toSettingsand selectEnableorDisable

    View Article
  • The exact steps vary slightly depending on your Sanyo Smart TV model, but in most cases follow the below steps. Please make sure that your Smart TV is already connected to the internet prior to trying these steps:

    Press the Home Button, navigate to Setup, and press Okay

    Navigate to Network Settingsand press Okay

    Navigate toSamba Interactive TV settingsand press Okay

    Navigate to Settings and select Enable or Disable

    View Article
  • The exact steps vary slightly depending on your Smart TV model, but in most cases follow the below steps:

    Choose Set Up Now when you see the on-screen popup next time

    Choose Next

    Choose Disagree and Disable

    If you choose to do so, Samba TV will not and never be activated on your device. We apologize for any confusion the Set Up Now popup may have caused, but our service will be available only when you choose to Accept.

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