SeatGeek – I bought tickets and three weeks later I still haven't received them. I am now aware that it's extremely likely I purchased a speculative ticket, which is ridiculous and should be illegal. The tickets fees are insane considering I have not received a ticket? I should be able to cancel the order.

SeatGeek is a ticket search engine that aggregates ticket listings for live sports, concerts, and theater events. read more

EMPLOYEE PARTICIPANTS: 56

TOTAL RATINGS: 325

CEO: Jack Groetzinger

I bought tickets and three weeks later I still haven't received them. I am now aware that it's extremely likely I purchased a speculative ticket, which is ridiculous and should be illegal. The tickets fees are insane considering I have not received a ticket? I should be able to cancel the order.

Other Employee Reviews for SeatGeek

Briefly describe your overall experience at your company

Best place I've worked in nearly every way. Fun, smart, humble people, cool industry, good perks and reasonable lifestyle.

What can this brand most improve?

This is a smoke and mirror company. They have no accountability to their customers and provide a poor experience being able to get in touch with anyone in support. The technology is filled with robotic answers that go round and round in circles and never get you what you need

What can this brand most improve?

Customer Service, and oh their service as a whole. Seat Geek did not deliver my tickets and won't refund.

What can this brand most improve?

Fees are high, inability to see specific seats, no customer support, they hold your money beyond a reasonable time-- they do not complete transfers on time

What can this brand most improve?

Consistency and communication between customer service representatives; provide the ability to request to speak to the same representative rather when calling to discuss one specific case

Rate your company

I bought tickets and three weeks later I still haven't received them. I am now aware that it's extremely likely I purchased a speculative ticket, which is ridiculous and should be illegal. The tickets fees are insane considering I have not received a ticket? I should be able to cancel the order.

Other Employee Reviews for SeatGeek

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