Securus Technologies Culture | Comparably
Comparably
Competitors:JpayCapital OneStepStone
Securus Technologies
Securus Technologies, Inc. is one of the largest providers of detainee communications, parolee tracking, and government information read more
EMPLOYEE
PARTICIPANTS
26
TOTAL
RATINGS
183
Updated on: October 21, 2025

Securus Technologies Company Culture

Securus Technologies Culture

This score is derived from employee ratings & reviews
2.2/5
Securus Technologies' Overall Culture is rated F

Top Rated Culture Dimensions

Meetings
C-
Manager
C-
Team
D+
Compensation
D
Perks & Benefits
D

Securus Technologies CEO

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Robert Pickens Securus Technologies' CEO
Robert Pickens
27 /100
See More

Diversity at Securus Technologies

N/A

Women at Securus Technologies

N/A

Securus Technologies eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 5%Bottom 5% of Similar Size Companies on Comparably

Recommend to a Friend?

-90

Securus Technologies employees are -90% more likely to recommend Securus Technologies as a great place to work

5%Promoters
0%Passives
95%Detractors

Working at Securus Technologies

Working at Securus Technologies is rated below average by 26 employees, across various culture dimensions. Securus Technologies employees rate Meetings highest among all categories, and think that Work Culture and Leadership have the most room for improvement, putting Securus Technologies’s culture in the Bottom 5% compared to similar sized companies on Comparably and in the Bottom 5% compared to other companies in Atlanta. See below in detail how working at Securus Technologies was rated by employees.

Overall Company Culture at Securus Technologies

F

Overall Company Culture at Securus Technologies is rated F

Last updated months ago

Bottom
5%

Securus Technologies ranks in the Bottom 5% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 26 Employees

View Results
0
20
40
60
80
100
Engineering
49
Engineering49

Securus Technologies Employee Reviews

Out of 29 Securus Technologies employee reviews, 26% were positive. The remaining 74% were constructive reviews with the goal of helping Securus Technologies improve their work culture.

26%
74%
Positive Reviews26%
Constructive Feedback74%

Positive Reviews From Securus Technologies Employees

  • What is the best part about your compensation package?
    Insurance plan was good and fair
  • What do you like best about the leadership team?
    Great company. Pay is very low. Benefits are not great. You don't work there for money. You work there because they make great products.
  • What are some of the best things about your team?
    My team has been together for a long time. We work great together.
Read More Positive Reviews

Constructive Feedback From Securus Technologies Employees

  • What would you improve about your company's interview process?
    Get people with knowledge about the industry
  • What's going wrong and how can it be improved?
    The current management team needs to go away and leadership that cares needs to be hired.
  • Why do you feel undervalued and what would make you feel better about your compensation?
    The company pay is not what it should be. Lots of people leaving for jobs that pay better.
Read More Constructive Reviews

Securus Technologies Company Information

Securus Technologies Company Overview

Securus Technologies, Inc. is one of the largest providers of detainee communications, parolee tracking, and government information

Securus Technologies Mission, Vision & Values

Securus Technologies Mission & Values

We exist to improve the lives of returning citizens and their families.

Securus Technologies Mission, Vision & Values
HeadquarterAtlanta, GA
United States of America
Websitewww.securustech.net
Founding Date1986
Tel972-277-0300
Company StatusPrivate

Securus Technologies Competitors

Securus Technologies competitors include Jpay, Capital One, and StepStone. Securus Technologies ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Securus Technologies compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Jpay's Logo
    Jpay
    3.9/5
  2. #2
    Capital One's Logo
    Capital One
    4.1/5
  3. #3
    StepStone's Logo
    StepStone
    3.4/5
  4. #4
    Securus Technologies' Logo
    Securus Technologies
    2.2/5
Learn More About Securus Technologies Competitors
  • Culture Video

Securus Technologies Employees

26 employees at Securus Technologies have reviewed Securus Technologies across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 26 Securus Technologies employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Securus Technologies are mostly dissatisfied with their total compensation at Securus Technologies, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Securus Technologies are not very pleased with their team. 26 Participants grade the quality of their coworkers a D+. The majority believe the meetings at Securus Technologies are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Securus Technologies believe the environment at Securus Technologies is negative. Most Participants believe the pace of work at Securus Technologies is extremely fast. About 83% of the employees at Securus Technologies work 8 hours or less, while 17% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Securus Technologies are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Securus Technologies - Employee Onboarding

The prevailing opinion from Comparably users in Atlanta about their company is that it was very prepared on their first day. Atlanta employees concluded that their overall onboarding experience was positive. 71% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Securus Technologies Employee Onboarding

Securus Technologies KPIs and OKRs

At this moment no Securus Technologies employees have provided insight into whether or not they clearly understand Securus Technologies' KPIs and OKRs.

AnswerPercent
Yes0%
No100%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes0%
No0%
Are the KPIs/OKRs for your department clear?
Securus Technologies KPIs & OKRs

Securus Technologies CEO & Leadership

Securus Technologies CEO - Robert Pickens

Robert Pickens Securus Technologies' CEO
27 /100

Securus Technologies’s CEO Robert Pickens started in this role in 2018. Robert’s approval rate is lower compared to CEOs at similar sized companies, putting Robert in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in Atlanta. Robert Pickens’s employees rank Securus Technologies in the Bottom 35% for Meetings, in the Bottom 30% for Manager, and in the Bottom 25% for Team. When compared to Securus Technologies’s competitors, Robert Pickens ranks below both StepStone CEO Ralf Baumann and Jpay CEO Errol Feldman.

Securus Technologies Leadership

The Securus Technologies Executive Team is rated a “F” and led by CEO Robert Pickens, Vice President Corporate Affairs Joanna Acocella, and Sales Vice President (SVP) - Software Technology Heather Barthlow

  • Robert Pickens CEO / President

    Robert Pickens CEO / President

    Robert Pickens serves as the CEO / President of Securus Technologies.

  • Joanna Acocella Vice President Corporate Affairs

    Joanna Acocella serves as the Vice President Corporate Affairs of Securus Technologies.

  • Heather Barthlow Sales Vice President (SVP) - Software Technology

    Heather Barthlow serves as the Sales Vice President (SVP) - Software Technology of Securus Technologies.

  • Don Burk VP Sales and Strategic Alliances

    Don Burk serves as the VP Sales and Strategic Alliances of Securus Technologies.

  • Joshua C VP of Sales-Business Development

    Joshua C serves as the VP of Sales-Business Development of Securus Technologies.

  • Jim Ciampaglio Vice President of Sales

    Jim Ciampaglio serves as the Vice President of Sales of Securus Technologies.

  • Dawn Freeman Vice President, Community Relations

    Dawn Freeman serves as the Vice President, Community Relations of Securus Technologies.

  • Mitch Kalifeh SVP

    Mitch Kalifeh serves as the SVP of Securus Technologies.

  • Luke Keiser GM New Products & Director of Customer Service

    Luke Keiser serves as the GM New Products & Director of Customer Service of Securus Technologies.

See More Executives

Explore Securus Technologies Leadership Team

Securus Technologies Salaries

How much does Securus Technologies pay?

How much do people at Securus Technologies get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Securus Technologies is $126,312, or $60 per hour, while the estimated median salary is $136,169, or $65 per hour.

At Securus Technologies, the highest paid job is a Director of Sales at $209,710 annually and the lowest is a Desktop Support at $46,651 annually. Average Securus Technologies salaries by department include: Sales at $173,947, HR at $127,549, Legal at $163,578, and Product at $127,343. Half of Securus Technologies salaries are above $136,169.

7 employees at Securus Technologies rank their Compensation in the Bottom 20% of similar sized companies in the US (based on 25 ratings) while 7 employees at Securus Technologies rank their Perks And Benefits in the Bottom 15% of similar sized companies in the US (based on 8 ratings).

Salaries contributed from Securus Technologies employees include job titles like Engineering Manager, Senior Developer, and DevOps. Comparably data has a total of 4 salary records from Securus Technologies employees.

Last updated months ago.

1st Percentile
$76k
$76k1st Percentile
17th Percentile
$105k
$105k17th Percentile
33rd Percentile
$132k
$132k33rd Percentile
50th Percentile
$187k
$187k50th Percentile
67th Percentile
$237k
$237k67th Percentile
83rd Percentile
$259k
$259k83rd Percentile
100th Percentile
$288k
$288k100th Percentile
$126,312*
Average Compensation
$136,169*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Securus Technologies Salaries by City

Securus Technologies Salaries by Department

Explore Securus Technologies Salaries

Diversity & Inclusion at Securus Technologies

The Diversity score provides insights into how diverse employees feel and rate their work experience at Securus Technologies across various culture dimensions.

Ranked Culture the Highest

Women N/A/100
Men 49/100
Department - Engineering
Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100
Men N/A/100
Diverse Employees N/A/100
Explore Securus Technologies Diversity & Inclusion

Securus Technologies Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays

Financial Benefits

  • 401K / Retirement Plan
  • Tuition Reimbursement

Office Perks

  • Work From Home Policy
  • Unique Office Space
Explore Securus Technologies Perks and Benefits

Securus Technologies PTO

Securus Technologies' PTO and Vacation policy typically gives 0-10 days off a year with 0% of employees expected to be work free while out of office. Securus Technologies' benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.

AnswerPercent
Flex Time100%
Vacation Policy0%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes100%
No0%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo100%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Securus Technologies PTO Policy

Securus Technologies Careers

Securus Technologies Jobs

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H1B Visa

In 2019, Securus Technologies applied for 18 H1B visas. Of the work permits applied for, 83% were approved, 11% certified-withdrawn, and 6% withdrawn.

An in-depth look at ‘Certified-withdrawn’ H1B applications at Securus Technologies unveil that one approved work permit application was withdrawn before the employee’s start date, and 2 were withdrawn by Securus Technologies after the employee’s start date.

Work Permit Application Outcome

18
Total Applied
  • 83% Granted (15 out of 18)
  • 0% Denied ( out of 18)
  • 6% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 18)
  • 11% Certified-Withdrawn Application was approved but later withdrawn by employer (2 out of 18)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Securus Technologies Know You Want To Work There

Overview of Candidates Interested in Securus Technologies on Comparably

Candidates By Department

All Industries
50%
Sales
17%
Product
17%
Engineering
17%

Candidates By Location

Atlanta
33%
Dallas
17%
Spring
17%
Miami
17%
Other
17%

Frequently Asked Questions regarding Securus Technologies

Who is the CEO of Securus Technologies?

Securus Technologies CEO is Robert Pickens, their score by employees is 27

What is Securus Technologies eNPS?

The eNPS for Securus Technologies is -90

What is the salary for IT Support Engineer in Securus Technologies?

IT Support Engineer average salary in the US is 76k

What are the salaries in the Marketing in Securus Technologies?

The average salaries for Marketing in Securus Technologies is 83k

Who are Securus Technologies competitors?

Securus Technologies main competitors are Jpay, Capital One, StepStone

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