-90
eNPS Score
Q&A With Securus Technologies Employees
Securus Technologies employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Securus Technologies
Your customer service is the wrost ive ever seen. Ive called over 23 times and ZERO call backs.
Letting customers get a direct deposit refund
Maintain their equipment, have a support network instead of just an automated answering machine
Set up and login Technology
They do not have control of their systems making it impossible to communicate with incarcerated clients. Very unprofessional customer service to top it off
Q&A With Securus Technologies Employees
IDX: 0 TOT: 1
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What is the issue with Securus Technologies? Basically, people are stating services paid for are not being provided. Customer service is awful as well. FTC should be contacted. Look at the low ratings, bad company.
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Should I work at Securus Technologies?
5% of Securus Technologies employees would encourage their friends to become coworkers, whereas 95% would not recommend working at Securus Technologies to their friends.
| 5% | Promoters |
|---|---|
| 0% | Passive |
| 95% | Detractors |
