Sega FAQs

You can save your game to the Google+ cloud or iCloud. This is very important, as your game is only stored on your device and cannot be restored if lost.

For Android:

Go to your device Settings > Backup & Storage > Check that allowing apps to back up to Google's servers is enabled

Go to Google Settings > Apps with Google+ Sign-In

Select the Google+ account you have synced with the game

Check that Sonic Dash is in the list of synced titles.

Please note that this may vary depending on your device.

For iOS:

Go to your Device's Settings > iCloud > Storage > Manage Storage

Select your device

Check that iCloud backup is active and the Sonic Dash backup is enabled

For Windows:

Unfortunately it is not possible to back up your Sonic Dash Windows saved game.

Restore your progress:

Your progress should be automatically restored once you sign into the game with your Google+ or iCloud account.

Missions give you extra rewards for completing tasks. Up to three Missions are available at any time and a new Mission appears every3hours.

You can view your current Missions and claim their rewards by tapping the Missions button onthe Main Menu screen.

To enter a Season, become a Specialist by reaching Tier 4. Qualify for the Season reward by winning 3 battles, and you'll be able to collect your reward at the end of the Season.

Keep track of your Seasons progress at the top of the Tiers menu. Keep winning those battles to get a better reward!

There are three additional Prestige Tiers starting at Master, Tier 8. At the end of the Season any additional Trophies earned in these Tiers are converted into Prestige Points, a permanent score for your profile. Your Trophy count is then reset back to 4000 when the next Season begins.

Trophies are awarded at the end of each Battle and measure your overall success in the game. Usually, you'll gain Trophies if you finish first or second place, and lose Trophies if you finish third or fourth.You can compare your Trophies with other players by checking the leaderboards.

Trophies are used for matchmaking. When you start a new Battle, you will be matched against players who have a similar number of Trophies to you.

If you are experiencing problems within the game, here are a few options you could try:

Perform a hard reset on the App:

For iOS:From the device's main screen, double tap the "Home" key to toggle running apps. Pan the screen until Sonic Dashis highlighted. “Swipe" the selected screen away from you to see that the app has disappeared from the list.

For Android: Depending on the device, apps can be closed under the "Settings". Search for the "Manage Apps" page or its equivalence within the settings. Players can choose to "Shut Down" the app to perform a hard reset. (Please refer to your device's manual for specific instructions.)

For Windows: Swipe your finger from the top of the screen to the bottom, hold there for a second or 2 until its thumbnail flips, and then release.

Try running the app in Airplane mode or on WiFi only. There are some cases where your cellular connection and WiFi connection can interfere with each other.

Try switching to Airplane Mode and playing offline

Try switching to Airplane Mode and turn on WiFi

Try switching off WiFi and using just your Cellular connection

Restart your device.

For iOS: Press and hold the Power Button for 5 seconds and Slide to Power Off. Once your device has powered down, press and hold the Power button again to turn it back on again.

For Android: For many devices, press and hold the Power Button and select "Power off". Once your device has powered down, press and hold the Power button again to turn it back on again.

For Windows: Press and hold the Windows key to get to the start menu. Hit the "Power" button in the upper right and select "Update and Restart."

Check for updates for your device:

iOS: Apple recommends that you first back up your data before an update. Go to Settings -> General -> Software Update

Android: On many devices you can find the option to update your software in the "About Device" section of your Settings. If you are unable to update your software, please see your device's instruction manual.

Reset your Network Connection. Certain data may be left over on devices after each update that could conflict with game play. Certain devices allow you to reset or "flush out" any older network settings that may improve connections. Please be aware that you may need to reconfigure certain settings such as router passwords.

For iOS: Settings -> General -> Reset -> Reset Network Settings

For Android: Please see your device's instruction manual.

Reinstall the App

First make sure that you have backed up your game. This can be done through iCloud or Google+. Unfortunately there is currently no way to save and restore your game progress on Windows.

iOS: Go to your Device's Settings > iCloud > Storage > Manage Storage > Select your device > Check that iCloud backup is active and the Sonic Dash backup is enable

Android: We are getting reports that backing up data on Android is not always working. We recommend against reinstalling the app!

Windows: Unfortunately there is currently no way to save and restore your game progress on Windows.

Uninstall the game:

iOS: From the Home screen, tap and hold the "Sonic Dash" icon to see it shake. Tap the "x" button to delete the app.

Android: Depending on the device, apps can be closed under the "Settings". Search for the "Manage Apps" page or its equivalence within the settings. Select "Delete" from the app's details page, or through Google Play. (Please refer to your device's manual for specific instructions.)

Windows: Find the app on the start screen, or by using the search. Tap and hold the icon until the customize menu opens at the bottom of the screen. Choose "Uninstall".

Reinstall the Game: Go to the App store, Google Play store or Windows app store to find and re-download the game!

What else?

If none of the steps above help, please contact our support team.

There may be a time when you need to transfer your SEGA Heroes progress onto a new device. If your game is linked to a Game Center account, this is easy - simply follow the instructions below.

Please note that this method can only be used to transfer progress between two devices on the same platform - for example, from one iOS device to another.

If you wish to transfer progress to a new device on a different platform - for example, from an Android device to an iOS device - you'll need to use the Link Devices feature.

Open SEGA Heroes.

From the main menu, tap the cog icon at the top right of the screen to open the settings menu.

Scroll down to the Account section, and find the button that says "Disconnected" or "Connected".

If it says "Connected", it means your SEGA Heroes progress is already safely linked to your Google Play account - you don't need to do anything else!

If it says "Disconnected" this means your progress is not linked to your Game Center account. Tap the button.

If prompted, select the relevant account to link your progress to.

Once you select the correct account, your game will restart. When it loads up, your existing progress will be recovered, and you can continue playing from where you left off.

Accounts can be saved by:

Linking the game to Facebook (in the Options menu)

Accounts can be restored by:

Linking the game to the Facebook account it was originally linked to (in the Options menu)

If you are playing offline or if the game is not synced, you will see the option to choose between "Local Data" or "Cloud Data". Make sure to select the option that best reflects the progress you want to keep. Choose carefully! Once selected, it cannot be restored.

Tiers are used to measure a player's progress in the game. Players must have a set number of Trophies in order to move into each Tier. Players can also drop back to lower Tiers if their trophy count falls below the Tier's requirement.

Moving into a new Tier unlocks one or more new Tracks. The contents of each Chest also increase each time the player moves up a Tier.

Support for Football Manager products can be found here.

SEGA will not charge your iTunes/Google Wallet account without valid credentials and a confirmation of the purchase. If you have unauthorized charges, your account may have been compromised.

If you believe that you have been fraudulently charged for purchases in a SEGA game, please do the following:

Confirm that the charge was from a purchase made in a SEGA game.

Check with Friends, Household Members and anyone else who may have known your password or had access to your device to see if they made the purchase, either accidentally or otherwise.

Check that you have Purchase Restrictions set up on your devices:

iOS: Check that you have Purchase Restrictions set up on your devices. Go to Settings -> General -> Restrictions

Android: Check that you have Purchase Restrictions set up on all of your devices - look in the device settings or check your device's user manual for more information on how to do this on your specific device.

Contact Apple's iTunes Support or Google Wallet Support about the charge. When you contact them, let them know that unauthorized purchases have been made through your account. If they try to forward you back to us, please remind them that you are not contacting them about a game defect but about unauthorized charges.

In the meantime, you should consider the log-in and password you used for your account to be compromised. It is highly recommended that you take the following steps to ensure the security of your account going forward:

Change your iTunes or Google password. Use a unique password from other accounts for added security.

Consider changing the email tied to your account.

Consider changing the log-in ID and password of any other online accounts tied to that email or that use the same password.

If you use these log-in credentials for anything else tied to your debit/credit card (such as online stores, online banking, PayPal, etc...) we also suggest you review your statements for any other fraudulent charges.

It is always best to take extra caution with these sorts of accounts by maintaining different passwords and usernames for each and having a unique password for your email.

SEGA will not charge your iTunes/Google Wallet/Windows account without valid credentials and a confirmation of the purchase. If you have unauthorized charges, your account may have been compromised.

If you believe that you have been fraudulently charged for purchases in a SEGA game, please do the following:

Confirm that the charge was from a purchase made in a SEGA game.

Check with Friends, Household Members and anyone else who may have known your password or had access to your device to see if they made the purchase, either accidentally or otherwise.

Check that you have Purchase Restrictions set up on your devices:

iOS: Check that you have Purchase Restrictions set up on your devices. Go to Settings -> General -> Restrictions

Android: Check that you have Purchase Restrictions set up on all of your devices: Look in the device settings or check your device's user manual.

Contact Apple's iTunes Support or Google Wallet Support about the charge. When you contact them, let them know that unauthorized purchases have been made through your account. If they try to forward you back to us, please remind them that you are not contacting them about a game defect but about unauthorized charges.

In the meantime, you should consider the log-in and password you used for your account to be compromised. It is highly recommended that you take the following steps to ensure the security of your account going forward:

Change your iTunes or Google password. Use a unique password from other accounts for added security.

Consider changing the email tied to your account.

Consider changing the log-in ID and password of any other online accounts tied to that email or that use the same password.

If you use these log-in credentials for anything else tied to your debit/credit card (such as online stores, online banking, PayPal, etc...) we also suggest you review your statements for any other fraudulent charges.

It is always best to take extra caution with these sorts of accounts by maintaining different passwords and usernames for each and having a unique password for your email.

If you are experiencing problems within the game, here are a few options you could try:

Try fully closing the game

For iOS (iOS7 or newer):From the device's main screen, double tap the "Home" key to view all running apps. Scroll through the list of apps until you find Sonic Forces: Speed Battle. “Swipe" the app off the screen and it should disappear - you've now closed the game.

For Android: Depending on the device, apps can be closed under the "Settings". Search for the "Manage Apps" page or its equivalence within the settings. Players can choose to "Shut Down" the app to fully close the game. (Please refer to your device's manual for specific instructions.)

Try running the app in Airplane mode or on WiFi only.There are some cases where your cellular connection and WiFi connection can interfere with each other.

Try switching to Airplane Mode and playing offline

Try switching to Airplane Mode and turn on WiFi

Try switching off WiFi and using just your Cellular connection

Restart your device.

For iOS: Press and hold the Power Button for 5 seconds and Slide to Power Off. Once your device has powered down, press and hold the Power button again to turn it back on again.

For Android: For many devices, press and hold the Power Button and select "Power off". Once your device has powered down, press and hold the Power button again to turn it back on again.

Check for updates for your device:

iOS: Apple recommends that you first back up your data before an update. Go to Settings -> General -> Software Update

Android: On many devices you can find the option to update your software in the "About Device" section of your Settings. If you are unable to update your software, please see your device's instruction manual.

Reset your Network Connection.Certain data may be left over on devices after each update that could conflict with game play. Certain devices allow you to reset or "flush out" any older network settings that may improve connections. Please be aware that you may need to reconfigure certain settings such as router passwords.

For iOS: Settings -> General -> Reset -> Reset Network Settings

For Android: Please see your device's instruction manual.

Please submit a support request and the team will look into the problem. Be sure to include:

A screenshot of your purchase receipt, which you will have been emailed by Apple or Google

The email address associated with the Apple or Google account you made the purchase with

A brief but detailed description of what happened, when the problem occurred, how it happened, and any other information that you think we should know.

ChuChu Rocket! Universe can be played either using touchscreen controls, or by using a compatible gamepad, including PlayStation 4 or Xbox One controllers.

Touchscreen controls

Placing arrow: tap, hold and drag to place an arrow in the direction you dragged

Rotating the level: tap and hold with two fingers, then drag to rotate the level

Gamepad controls

Moving the cursor: Use the left analogue stick

Placing arrows: Use the relevant face button to place an arrow. For example, the top face-button - on PlayStation 4 gamepads, or Y on Xbox One gamepads - places an up arrow. Similarly, the left face-button - button on PlayStation 4 gamepads and X button on Xbox One gamepads - places a left arrow.

Rotating the level: move the right analogue stick to rotate the level

Sprites upgrade your characters by giving them new or changed behavior. You can change your sprites by tapping on one of the circles above your characters heads.

You can get new sprites by opening Sprite Box, or randomly from other gift boxes.

Sprites will have text above them that say forever or one use. Foreversprites will give their bonus as long as they are equipped. One use sprites will only give you their bonus for the next run, then disappear.

Permanent sprites can be upgraded to increase the power of their bonus. Tap on a sprite to see what you need to upgrade them at the bottom of the screen.

Sprites can also be sold for rings. Tap on any sprite and you can see a sell button in the lower left.

To get support for any games SEGA has released on PC, Mac, or Steam, please click here, or follow the link below:

https://support.sega.co.uk

Each runner has three distinct Items they can use in a Battle. They also also have three attributes: Speed, Acceleration and Strength. Speed is the top speed a Runner can reach, Acceleration is how quickly a Runner can reach top speed and Strength is the amount a Runner slows down when they take damage from an attack.

You can upgrade a Runner a set number of times. Each upgrade makes one of the Runner's Items more powerful or increases the number of Rings your Runner starts a battle with. You also earn XP with each upgrade which is used to fill your XP bar and increase your Player Level.

You receive two upgrades each time your player level increases: Ring Boost and Attack Resistance. Ring Boost is the amount your top speed increases when you collect Rings in a Battle. Attack Resistance reduces the damage or duration of an attack from another player.

With the current trophy system, it is possible to lose trophies after finishing in second place.

If you're beaten by another racer with fewer trophies than you, you'll either receive zero trophies or lose some as a penalty. You can always check out the number of trophies of other racers you're competing with at the start of each match.

Remember, a maximum of 25 Battle Chests can be earned each day. Beyond this, you can keep racing but you won't earn any more crates. This timer reset at 8:00am GMT every day.

The protective bubble will protect you from taking most types of damage. However, you won't be protected from:

Bubble Bomb

Booby Trap

Steal

Illusion damage

Falling into a bottomless pit

Drowning

Being crushed

Running out of time

Sonic Forces: Speed Battle uses a collection of values to match you with competitors. The game takes into account your trophy score and location to match you with similar competitors for the best experience.

A money purchase removes all non-SEGA adverts. You can still choose to view ads in exchange for in-game rewards, and from time to time we may show you other great SEGA games you might like to try.

We're aware that certain adverts aren't correctly doubling rewards and are investigating further why this is happening. In the meantime, some players have reported the following workaround for the Empires and Puzzlers advert:

When the advert loads, immediately tap the "Play Free" button. This will open the game's page in your device's app store

Return from the app store back to the game. You should now receive your doubled reward as expected

There may come a time when you need to transfer your SEGA Heroes progress onto a new device. If your game is linked to a Google Play account, this is easy - simply follow the instructions below.

Please note that this method can only be used to transfer progress between two devices on the same platform - for example, from one Android device to another.

If you wish to transfer progress to a new device on a different platform - for example, from an Android device to an iOS device - you'll need to use the Link Devices feature.

Open SEGA Heroes.

From the main menu, tap the cog icon at the top right of the screen to open the settings menu.

Scroll down to the Account section, and find the button that says "Disconnected" or "Connected".

If it says "Connected", it means your SEGA Heroes progress is already safely linked to your Google Play account - you don't need to do anything else!

If it says "Disconnected" this means your progress is not linked to your Google Play account. Tap the button.

If prompted, select the relevant account to link your progress to.

Once you select the correct account, your game will restart. When it loads up, your existing progress will be recovered, and you can continue playing from where you left off.

Short answer: maybe!

Long answer: While we can't guarantee anything, the best way to let us know who you'd like to see is by using our character suggestion form, which you can find here:

https://heroesrequests.sega.com/

Before contacting the support team, it's a good idea to try out some common troubleshooting steps, as you may be able to fix your problem yourself. Here are some troubleshooting steps for general problems, internet / server connection issues, and problems with real money purchases

General issues

The steps below are useful first steps for a number of issue

Minimise the app, then tap the app icon to reopen it.

Fully close the app, then reload it.

On iOS do this by double tapping the home button, then swipe the app away to close it. Now, find the app and tap it to reopen it.

On Android the stepscan vary between devices, but generally: open your Android settings menu, then tap on the "Apps" or "Applications" option. tap on the app you want to close, then select "Force Stop". Note that if this option is greyed out, it means the app is not currently running.Now, find the app and tap it to reopen it.

Connection problems

If you are having trouble connecting to the game's server:

Try the General Issues troubleshooting steps above

Close your game, then try disconnecting and reconnecting to the internet.

Connect to the internet using a different connection. For example, if you usually connect using WiFi, try using your data connection instead, or vice versa. Or, try using a different WiFi connection - for example, use a friend's WiFi or one at a cafe or library.

Real money purchase issues

If you have received a receipt but haven't received your purchase:

Wait 24 hours. Usually purchases are instant, but it can sometimes take up to 24 hours for a purchase to be processed by Google or Apple and credited to your account

Contact support. When contacting support please make sure you include any receipts your received for making your purchases,

You score points for every metre you run and for every enemy you destroy. You also score points by defeating Bosses.Increasing your Score Multiplier by collecting XP increases the number of points you earn.

At the end of a run, you can continue to score pointsby Reviving your character.

Events are special challenges that allow you to earn big prizes and compete against other players. You can take part in an Event by tapping the Events button on the Menu screen and then tapping on the Event you wish to enter from the list.

If you've had a problem with any real money purchases, please get in touch with our support team, who will be able to help out. Be sure to include:

A screenshot of your purchase receipt emailed from Apple or Google

The email address associated with that Apple or Google account which made the purchase

The name of the game the purchase was made in

A brief but detailed description of what happened, when the problem occurred, how it happened, and any other information that might be relevant.

Enerbeam powerups can show up on the track. They look like this:

Touching the enerbeam powerup will vault you into the air for a chance to collect a lot of rings and orbs.

Tilting your device will allow you to steer. Try and collect as much aspossible!

The Total War franchise is supported by the SEGA UK support team - please contact them here: Click here.

XP is used to increase your Score Multiplier.XP is earned by completing Missions or upgrading Characters.Your XP is shown in a bar in the top left of the Main Menu screen. Each time your XP bar fills, your Score Multiplier increases.

You can upgradea Character by tapping the Character button on the Main Menu. Each Character has five abilities that can be upgradedwith Rings.Each time you upgrade a Character you earn XP.

Sonic Racing is a 1v1 arcade-style racer. - with a twist! Although you control one character, you'll have two AI teammates helping you out. They'll be racing by your side, and depending on the teammates you have selected, they'll provide you with items, give you boosts, or help you in a bunch of other ways!

Touch controls

Accelerating: The game accelerates automatically, freeing you up to focus on steering your kart, and using the Wisps you collect

Steering: There are three different options for steering using touch controls, which you can change in theControlstab of theSettingsmenu:

Fixed: A steering wheel sits in the center at the bottom of the screen. To steer, either turn it by dragging your finger, or tap the left or right side to turn.

Thumbstick: Place your thumb anywhere on the screen to set a thumbstick position, then drag it left or right to steer

Thumb Wheel: This works similarly to the Thumbstick, except instead of placing your thumb to place a thumbstick, it sets a thumb wheel. Turn the wheel by dragging your thumb

Using Wisps: To use the Wisp you have equipped, simply tap the Wisp button - by default this is on the lower right of the screen, but it can be moved in theSettings --> Controlsmenu

Gamepad controls

Accelerating: As with touch controls, the game accelerates automatically.

Steering: Steer your kart using the left thumb stick

Using Wisps: The lower central button activates your current Wisps - the button on a PlayStation 4 gamepad, or the A button on an Xbox One gamepad.

Tips

Choosing the right teammates can make the difference between a win and a loss. Look at each character's ability to decide who to use on your team

A well timed Wisp can make you snatch victory from the jaws of defeat

Need an extra boost? Turn as far as you can in one direction, until the jet on the back of your kart begins to fire. When you stop turning you'll be rewarded with a boost!

Your game ID is an 8-digit number located at the bottom of the page in the Options menu.

Releasing ChuChu Rocket! Universe on Apple Arcade was a mutual decision between SEGA and Apple. Apple Arcade is all about giving players a diverse selection of high quality games, so we felt like ChuChu Rocket! Universe and Apple Arcade are a perfect match.

We currently have no plans to release the game on other platforms.

The game will be undergoing some scheduled maintenance at approximately 13:00 GMT (09:00 EST) on 23rd July, during which we expect the game to be unavailable for 5-15 minutes.

Releasing Sonic Racing on Apple Arcade was a mutual decision between SEGA and Apple. Apple Arcade is all about giving players a diverse selection of high quality games, so we felt like Sonic Racing and Apple Arcade are a perfect match.

We currently have no plans to release the game on other platforms.

Please use the links below to access our privacy policy and terms of use.

Privacy Policy

Terms of Use

To get support for any SEGA games released on Sony, Nintendo or Microsoft platforms, please find the support team here.

When it comes to your SEGA Heroes progress, it's always better to be safe than sorry - that's why we automatically back up your progress on to our servers, so that you can restore it if something happens to your phone or tablet.

For added security, we also strongly recommend linking your game to your Game Center (if you're on iOS) or Google Play (if you're on Android) account. This will allow you to sign into the same Google Play or Game Center account on a different device, and restore your old progress - a life-saver if something happened to your old phone.

This guide covers:

Linking your progress to a Game Center or Google Play account.

Restoring your linked progress to a new device on the same platform.

Restoring your linked progress to a device on a different platform.

Linking to a Game Center or Google Play account

Open SEGA Heroes.

From the main menu, tap the cog icon at the top right of the screen to open the settings menu.

Scroll down to the Account section, and find the button that says "Disconnected" or "Connected".

If it says "Connected", it means your SEGA Heroes progress is already safely linked to your Game Center or Google Play account - you don't need to do anything else!

If it says "Disconnected" this means your progress is not linked to your Game Center or Google Play account. Tap the button.

If prompted, select the relevant account to link your progress to.

Your SEGA Heroes progress is now linked to your Game Center or Google Play account.

Restoring your linked progress to a new device on the same platform

There may be a time when you need to restore your SEGA Heroes progress onto a new device. If your game is linked to a Google Play or Game Center account, this is easy - simply follow the instructions below.

Please note that this method can only be used to transfer progress between two devices on the same platform - for example, from one Android device to another.

If you wish to transfer progress to a new device on a different platform - for example, from an Android device to an iOS device - you'll need to use the Link Devices feature.

Open SEGA Heroes.

From the main menu, tap the cog icon at the top right of the screen to open the settings menu.

Scroll down to the Account section, and find the button that says "Disconnected" or "Connected".

If it says "Connected", it means you're already signed into a Game Center or Google Play account - if you need to, you can tap the button to sign out of this account. The game will restart, and you can return to find this button says "Disconnected"

Tap the "Disconnected" button.

If prompted, select the account that your progress has been linked to.

Once you select the correct account, your game will restart. When it loads up, your existing progress will be recovered, and you can continue playing from where you left off.

Restoring your progress to a device on a different platform

As Game Center and Google Play accounts are not cross-platform, we have added an alternative method for transferring progress between devices on different platforms (for example, from iOS to Android).

On your original device - the one that currently has your SEGA Heroes account on it - open SEGA Heroes and from the main menu, tap the cog icon at the top right of the screen to open the settings menu.

Scroll down to the Account section, and tap the button that says "Link Devices"

A message will appear asking if it is your "Old Device" or your "New Device". As this is your old device, tap the "Old Device" button.

A code will appear. Leave this screen open, and now switch to your new device

On your new device, follow steps 1 and 2 again, but this time tap on the "New Device" button.

You'll be presented with the option to enter a code. Copy the code carefully from your original device into this box, and tap "Link!".

If you entered the code correctly, the game will restart and restore the progress from your old device.

NOTE: If you have the same account on multiple devices be careful not to have the game running on both devices at the same time. Doing so will cause save conflict messages, and it's possible that you will lose some progress!

ChuChu Rocket! Universe is the latest game in the ChuChu Rocket! franchise. Place arrows on the ground to direct your ChuChus into the rocket. Remember that you only have a limited number of arrows - shown on the top left of the screen - to use, and watch out for traps, as well as the ChuChus' worst enemy, the KapuKapus, who will eat your ChuChus if they catch them!

Tips:

When a ChuChu or KapuKapu hits a wall, it always turns right.

When a KapuKapu hits an arrow it will shrink, and if a second KapuKapu hits it it'll disappear completely.

To rotate a level, drag with two fingers, or use the right analogue stick if you're using a controller

Power-Ups are found on the track inside Item Crates. Running into an Item Crate will give youith one of three Power-Ups:

Magnet this automatically collects any nearby rings

Shield the shield stops you from taking damage and losing Rings when crashing into a hazard or enemy

X2Multiplier when active, this doubles the points you earn

Apple Arcade subscriptions are managed directly by Apple. For more help with your subscription, please contact Apple support at:

https://support.apple.com/

An Item is a special ability that is equipped by running into an Item Crate. Each Runner has a unique combination of three Items they can pick up: an Attack, a Boost and a Trap. Attacks target other Runners, Boosts act on the player and Traps appear across the track in front of the player. Once equipped, an Item can be used by tapping on its icon at the bottom of the screen. Up to three Items can be equipped at any time.

Please submit a support request and we will look into the problem. Be sure to include:

A screenshot of your purchase receipt emailed from Apple or Google

The email address associated with that Apple or Google account.

A brief but detailed description of what happened, when the problem occurred, how it happened, and any other information that might be relevant.

VIP passengers pay more than regular passengers.

You can differentiate them from regular passengers as their passenger pin that displays in game is much larger, glows brighter and has a progress bar that depreciates over time.

VIP passengers don't like to be kept waiting - if their timer expires, they'll call Prestige Megacorporation instead of you.

If you wish to contact our support team for Crazy Taxi: City Rush, please do so from the game. Using the link from the game automatically adds information needed to help with your request, such as game ID and current game version.

You can find the button "Contact" in the Options menu here: