Service Experts LLC sells, repairs, and installs heating, ventilation, and air conditioning (HVAC) equipment. read more
Service Experts Company Culture
Service Experts Culture
This score is derived from employee ratings & reviews2.9/5
Service Experts' Overall Culture is rated C-
Top Rated Culture Dimensions
Executive Team
C+Leadership
C+Manager
C+eNPS
C+Team
CService Experts CEO
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
Scott Boxer
62 /100
See More
Diversity at Service Experts
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Service Experts
Bottom 30%Bottom 30% of Similar Size Companies on Comparably
C-
Women at Service Experts have rated Manager, Team, and Outlook as the highest categories they have scored
Service Experts eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
-10
Service Experts employees are -10% more likely to recommend Service Experts as a great place to work
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
Working at Service Experts
Working at Service Experts is rated below average by 41 employees, across various culture dimensions. Service Experts employees rate Executive Team highest among all categories, and think that Environment and Compensation have the most room for improvement, putting Service Experts’s culture in the Bottom 30% compared to similar sized companies on Comparably and in the Bottom 30% compared to other companies in Dallas. See below in detail how working at Service Experts was rated by employees.
Overall Company Culture at Service Experts
C-
Overall Company Culture at Service Experts is rated C-
Last updated months ago
Bottom
30%
Service Experts ranks in the Bottom 30% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterService Experts Employee Reviews
Out of 43 Service Experts employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping Service Experts improve their work culture.
| Positive Reviews | 68% |
|---|---|
| Constructive Feedback | 32% |
Positive Reviews From Service Experts Employees
- What did you like most about the interview process?I met with future team members virtually and learned how I would fit into my department.
- What makes you most happy at work?When I can make a positive impact on someone's day.
- What are some of the best things about your team?Everyone is dedicated to doing their job to the best of their ability. They are creative and resourceful, and try to do the right thing .
Constructive Feedback From Service Experts Employees
- What does the leadership team need to get better at?There is zero communication, and no problems are ever addressed.
- What needs to change to make the company culture better?Start with hiring competent leaders that's gained their position based on past experience and expertise. Listen to the folks that know and are invested in the company succeeding and in our customers' experience and pocket books. Innovation should be a way of life not a gimmick that drains resources.
- Why do you feel undervalued and what would make you feel better about your compensation?Adequately staffing departments and executives being held accountable for their blunders, bad judgemental, and incompetence. I detest fixing their screwup because the have an inability to learn, grow, or adapt! My job is complicated by their incompetence but my work makes them appear competent.
Service Experts Company Information
Service Experts Company Overview
Service Experts LLC sells, repairs, and installs heating, ventilation, and air conditioning (HVAC) equipment.
Service Experts Mission, Vision & Values
Service Experts Mission & Values
Service Experts provides heating repair, air conditioning repair, and indoor air quality sales, HVAC installation, HVAC maintenance, and HVAC repair service for both the residential and commercial HVAC and plumbing markets.
| Headquarter | 3820 American Drive Suite 200 Plano, TX 75075 United States of America |
|---|---|
| Website | www.serviceexperts.ca |
| Founding Date | 1996 |
| Tel | (972)231-5468 |
Service Experts Employees
41 employees at Service Experts have reviewed Service Experts across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 41 Service Experts employees give their leadership a grade of C+, or Top 50% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Service Experts are mostly dissatisfied with their total compensation at Service Experts, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Service Experts are generally satisfied with their team. 41 Participants grade the quality of their coworkers a C. Less than half believe the meetings at Service Experts are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Service Experts believe the environment at Service Experts is positive. Most Participants believe the pace of work at Service Experts is moderate. About 50% of the employees at Service Experts work 8 hours or less, while 6% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Service Experts are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Service Experts - Employee Onboarding
The prevailing opinion from Comparably users in Dallas about their company is that it was prepared on their first day. Dallas employees concluded that their overall onboarding experience was positive. 72% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Service Experts KPIs and OKRs
Employees’ understanding of Service Experts' KPIs and OKRs is essential for its success. Out of 3 Service Experts employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Service Experts CEO & Leadership
Service Experts CEO - Scott Boxer
62 /100
Scott’s approval rate is lower compared to CEOs at similar sized companies, putting Scott in the Bottom 30% of all CEOs of similar-sized companies on Comparably, and in the Bottom 30% compared to CEOs of all other companies in Dallas. Scott Boxer’s employees rank Service Experts in the Top 50% for Executive Team, in the Top 50% for Leadership, and in the Top 50% for Manager. Boxer is generally unpopular with Service Experts employees, but ranks especially low with Caucasian employees. However, Male employees have a slightly more favorable view of the CEO.
Service Experts Leadership
The Service Experts Executive Team is rated a “C+” and led by CEO Scott Boxer, General Manager-BW Cook Mick Hoeflinger, and VP, Human Resources Luc Sicotte
Scott Boxer CEO / President
Scott Boxer serves as the CEO / President of Service Experts.
Mick Hoeflinger General Manager-BW Cook
Mick Hoeflinger serves as the General Manager-BW Cook for Service Experts Heating & Air Conditioning. Mick started at... read more
Luc Sicotte VP, Human Resources
Luc Sicotte serves as the VP, Human Resources for Service Experts Inc.. Luc started at Service Experts Inc. in December... read more
Bill Selman Managing Director
Bill Selman serves as the Managing Director for Service Experts. Bill started at Service Experts in March of 2013. Bill... read more
Christopher Wenaas Chief Financial Officer
Christopher Wenaas serves as the Chief Financial Officer for Service Experts Heating & Air Conditioning. Christopher... read more
Ian McKeen President & Chief Operating Officer
Ian McKeen serves as the President & Chief Operating Officer of Service Experts. Ian currently resides in the... read more
Todd Berkland Vice President Business Development
Todd Berkland serves as the Vice President Business Development of Service Experts. Todd currently resides in the... read more
David Moody Vice President Marketing & Customer Engagement
David Moody serves as the Vice President Marketing & Customer Engagement of Service Experts. David currently resides in... read more
Keith Yingling Vice President Procurement
Keith Yingling serves as the Vice President Procurement of Service Experts. Keith currently resides in the Dallas/Fort... read more
Service Experts Salaries
How much does Service Experts pay?
How much do people at Service Experts get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Service Experts is $119,883, or $57 per hour, while the estimated median salary is $118,260, or $56 per hour.
At Service Experts, the highest paid job is a Director of Sales at $225,891 annually and the lowest is a CS Rep at $43,467 annually. Average Service Experts salaries by department include: Engineering at $154,378, Finance at $89,205, Legal at $153,696, and Admin at $59,008. Half of Service Experts salaries are above $118,260.
20 employees at Service Experts rank their Compensation in the Bottom 25% of similar sized companies in the US (based on 63 ratings) while 20 employees at Service Experts rank their Perks And Benefits in the Bottom 25% of similar sized companies in the US (based on 22 ratings).
Salaries contributed from Service Experts employees include job titles like Office Manager. Comparably data has a total of 1 salary records from Service Experts employees.
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $67k | $67k | 1st Percentile |
17th Percentile $92k | $92k | 17th Percentile |
33rd Percentile $115k | $115k | 33rd Percentile |
50th Percentile $169k | $169k | 50th Percentile |
67th Percentile $213k | $213k | 67th Percentile |
83rd Percentile $269k | $269k | 83rd Percentile |
100th Percentile $271k | $271k | 100th Percentile |
$119,883*
Average Compensation
$118,260*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Service Experts Salaries by City
Service Experts Salaries by Department
Diversity & Inclusion at Service Experts
The Diversity score provides insights into how diverse employees feel and rate their work experience at Service Experts across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Service Experts Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
Service Experts PTO
Service Experts' PTO and Vacation policy typically gives 10-15 days off a year. Paid Time Off is Service Experts' most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. Service Experts' benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Service Experts Careers
Service Experts Jobs
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Overview of Candidates Interested in Service Experts on Comparably
Candidates By Department
All Industries | 67% | |
|---|---|---|
Engineering | 33% |
Candidates By Location
Lewisville | 33% | |
|---|---|---|
Richardson | 33% | |
Dallas | 33% |
Frequently Asked Questions regarding Service Experts
What is Service Experts address?
Service Experts location is at 3820 American Drive Suite 200
Who is the CEO of Service Experts?
Service Experts CEO is Scott Boxer, their score by employees is 62
What is Service Experts eNPS?
The eNPS for Service Experts is -10
What is the salary for Group Product Manager in Service Experts?
Group Product Manager average salary in the US is 184k
What are the salaries in the Customer Support in Service Experts?
The average salaries for Customer Support in Service Experts is 76k
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