We help eCommerce merchants create shipping labels ship and fulfill their products no matter where they sell or how they ship. read more
ShipStation Company Culture
ShipStation Culture
This score is derived from employee ratings & reviews3.5/5
ShipStation's Overall Culture is rated C+
Top Rated Culture Dimensions
Retention
BeNPS
BCEO Rating
B-Leadership
C+Work Culture
CShipStation CEO
Top 40%Top 40% of Similar Size Companies on Comparably
Nathan Jones
73 /100
See More
Diversity at ShipStation
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at ShipStation
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterShipStation eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 35%Top 35% of Similar Size Companies on Comparably
Recommend to a Friend?
34
ShipStation employees are 34% more likely to recommend ShipStation as a great place to work
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Working at ShipStation
Working at ShipStation is rated average by 4 employees, across various culture dimensions. ShipStation employees are most satisfied about Retention, eNPS, and CEO Rating categories, putting ShipStation’s culture in the Top 50% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Austin. See below in detail how working at ShipStation was rated by employees.
Overall Company Culture at ShipStation
C+
Overall Company Culture at ShipStation is rated C+
Last updated months ago
Top
50%
ShipStation ranks in the Top 50% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterShipStation Employee Reviews
Out of 8 ShipStation employee reviews, 43% were positive. The remaining 57% were constructive reviews with the goal of helping ShipStation improve their work culture.
| Positive Reviews | 43% |
|---|---|
| Constructive Feedback | 57% |
Positive Reviews From ShipStation Employees
- What did you like most about the interview process?The managers seemed very personable and professional.
- What is most positive about the culture and environment at your company?The benefits and the friendships I have made with some of my coworkers
- What are some of the best things about your team?On an individual basis, my coworkers are great. But it is still a toxic environment with middle-management and upper management
Constructive Feedback From ShipStation Employees
- What's going wrong and how can it be improved?Communication. Actually communicate between departments and don’t launch anything without warning other departments. And there needs to be an overhaul on training for support. People are absolutely riddled with anxiety over the lack of traini
- Why do you feel undervalued and what would make you feel better about your compensation?Pay your employees more, treat your support staff with respect, actually train us properly, and actually give us time to do our jobs
- What does the leadership team need to get better at?Not lying to your support team. Stop overloading them with work. The expectations are absolutely unreasonable. Actually give your employees admin time instead of a 15 minute block twice a day to work on multiple tickets.
ShipStation Company Information
ShipStation Company Overview
We help eCommerce merchants create shipping labels ship and fulfill their products no matter where they sell or how they ship.
ShipStation Mission, Vision & Values
ShipStation Mission & Values
TX-based company has multiplied its size but our mission remains the same. We focus on the user, and aim to continue to build out the best shipping software around. If you’re interested in joining the team, head to our Careers page and see what positions are open!
| Headquarter | 2815 Exposition Blvd Austin, TX United States of America |
|---|---|
| Website | www.shipstation.com |
| Founding Date | 2011 |
| Company Status | Private |
ShipStation Competitors
ShipStation competitors include ShipBob and Shippo. ShipStation ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how ShipStation compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
ShipStation Employees
4 employees at ShipStation have reviewed ShipStation across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 4 ShipStation employees give their leadership a grade of C+, or Top 50% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Overall, the employees at ShipStation are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining ShipStation - Employee Onboarding
The prevailing opinion from Comparably users in Austin about their company is that it was very prepared on their first day. Austin employees concluded that their overall onboarding experience was positive. 76% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
ShipStation KPIs and OKRs
At this moment no ShipStation employees have provided insight into whether or not they clearly understand ShipStation's KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
ShipStation CEO & Leadership
ShipStation CEO - Nathan Jones
73 /100
Nathan’s approval rate is just above average, putting Nathan in the Top 40% of all CEOs of similar-sized companies on Comparably, and in the Top 50% compared to the CEOs of all other companies in Austin. Nathan Jones is well regarded by employees for the Retention ShipStation offers, and ranks among the Top 35% of CEOs by employees in that category. When compared to ShipStation’s competitors, Nathan Jones ranks just above Shippo’s CEO Laura Behrens. With Nathan’s leadership, ShipStation employee respondents are most happy about their Retention and Leadership. Nathan was rated slightly below average for Outlook.
ShipStation Leadership
Nathan Jones CEO / President
Nathan Jones serves as the CEO / President of ShipStation.
Robert Gilbreath Chief Marketing Officer & Vice President of Partnerships
Robert Gilbreath serves as the Chief Marketing Officer & Vice President of Partnerships of ShipStation.
Tom Warmbrodt Chief Technology Officer
Tom Warmbrodt serves as the Chief Technology Officer of ShipStation.
Zane Gamboa Partner Marketing Coordinator
Zane Gamboa serves as the Partner Marketing Coordinator of ShipStation.
John Kinny Vice President of Sales
John Kinny serves as the Vice President of Sales of ShipStation.
Paul Henry Vice President of Technology
Paul Henry serves as the Vice President of Technology of ShipStation.
John K Vice President, Users & Partners
John K serves as the Vice President, Users & Partners of ShipStation.
Byron Wier Co-Founder + VP of Product
Byron Wier serves as the Co-Founder + VP of Product of ShipStation.
Steve Denton VP of Engineering
Steve Denton serves as the VP of Engineering of ShipStation. Steve started at ShipStation in June of 2018. Steve... read more
ShipStation Salaries
How much does ShipStation pay?
How much do people at ShipStation get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at ShipStation is $82,538, or $39 per hour, while the estimated median salary is $205,481, or $98 per hour.
At ShipStation, the highest paid job is a Director of Engineering at $145,617 annually and the lowest is a Sales Associate at $37,099 annually. Average ShipStation salaries by department include: Customer Support at $56,753, Finance at $86,088, Business Development at $92,606, and Operations at $92,166. Half of ShipStation salaries are above $205,481.
2 employees at ShipStation rank their Compensation in the Top 35% of similar sized companies in the US (based on 6 ratings) while 2 employees at ShipStation rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 2 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $87k | $87k | 1st Percentile |
20th Percentile $146k | $146k | 20th Percentile |
40th Percentile $197k | $197k | 40th Percentile |
60th Percentile $210k | $210k | 60th Percentile |
80th Percentile $220k | $220k | 80th Percentile |
100th Percentile $249k | $249k | 100th Percentile |
$82,538*
Average Compensation
$205,481*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
ShipStation Salaries by Department
Diversity & Inclusion at ShipStation
The Diversity score provides insights into how diverse employees feel and rate their work experience at ShipStation across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
ShipStation PTO
ShipStation PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
ShipStation Careers
ShipStation Jobs
No Recent Jobs found for ShipStation on Comparably
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Frequently Asked Questions regarding ShipStation
What is ShipStation address?
ShipStation location is at 2815 Exposition Blvd
Who is the CEO of ShipStation?
ShipStation CEO is Nathan Jones, their score by employees is 73
What is ShipStation eNPS?
The eNPS for ShipStation is 34
What is the salary for Financial Analyst in ShipStation?
Financial Analyst average salary in the US is 87k
What are the salaries in the Customer Support in ShipStation?
The average salaries for Customer Support in ShipStation is 57k
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