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The Sirius XM company is phenominal, just not my BPO location
What is the best part about your compensation package?
Bonus capabilites before it was taken away
What did you like most about the interview process?
Choice between multiple programs to begin with
What does the leadership team need to get better at?
Treating agents with respect and professionalism
What needs to change to make the company culture better?
Respectful, Courteous and professional. Bonus is no longer obtainable and impacts motivation
What do your coworkers need to improve and how could you work together better?
Be Professional and Courteous. Targeting agents for abuse due to who their TL's are
What's going wrong and how can it be improved?
The bonus available for us agents is no longer attainable and not motivated to give all with no reward. Compare the bonus money available verses where it is on agent paychecks. Things were good months ago. Now the toxic atmosphere is unbareable without the compensation bonus program.
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