
The Sirius XM company is phenominal, just not my BPO location
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Treating agents with respect and professionalism
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Not to come from a place of superiority, talking down to people and threatening them.
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Bonus capabilites before it was taken away
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The more you produce or go above and beyond, the more you are worked against. Exceeding expectations gets you targeted as a threat.
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Be Professional and Courteous. Targeting agents for abuse due to who their TL's are
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Consistency, equal standards and accountability
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Respectful, Courteous and professional. Bonus is no longer obtainable and impacts motivation
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To break the crabs in the bucket mentality
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Choice between multiple programs to begin with
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Getting recognition for my knowledge and hired for position above my application
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Working with agents and how they go above and beyond for you.
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Customers are what makes me really happy
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The bonus available for us agents is no longer attainable and not motivated to give all with no reward. Compare the bonus money available verses where it is on agent paychecks. Things were good months ago. Now the toxic atmosphere is unbareable without the compensation bonus program.
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