Skechers U.S.A. FAQs

We're so glad you've had a great experience shopping with us!

We love feedback (especially the positive kind) so we can't wait to hear what you have to say.

Hit up the Customer Experience team here and we'll make sure your compliment is passed on to the right people.

Select “Feedback” as the type of enquiry to let us know!

We're sorry that you haven't had the best experience shopping with us.

We are constantly looking to improve and grow, so your feedback is incredibly valuable to us. We want to know where we can do better.

Please reach out to our Customer Experience team here.

Select “Feedback” as the type of enquiry to let us know what’s going on.

Gift Cards sold in-store, expire 3 years from the date of issue and are redeemable at any Skechers retail store in Australia.*

*These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable.We do not currently sell Gift Cards Online.

Please note: Gift cards purchased in Australia may only be redeemed in Australia.

We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.

CREDIT CARD PURCHASES

PAYPAL PURCHASES

AFTERPAY PURCHASES

RETURN ONLINE

Refund Available

Refund Available

Refund Available

RETURN IN STORE

Exchange, store credit or refund available

No refund available. Exchange available for size online

Refund available. No exchanges

3 simple conditions for a successful return:

Customer Experience Team

Please note that all returns cannot be sent with the shoebox taped up, written on or exposed.Please use either the original postage bag or an inside out plastic shopping bag. *

*We reserve the right to reject any returns that do not meet these requirements.

If you would like to avoid return postage fees, you are welcome to visitone of our stores and return or exchange yourshoes in person.Please note that we cannot facilitatePaypal refunds in-store.

You may also return your items back to our online warehouse and you will be provided with a full refund. Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Alternatively, you can visit one of our stores to exchange your item.

Refunds

Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.

Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

Please note that with any Public Holidays, there will be an additional 1-2 business days for your return to be processed.

Online conditions:

Online purchases using credit/debit cards may be refunded or exchanged in-store. Please ensure you have your proof of purchase for our Skechers team member to assist you.

Online purchases using PayPal can only be returned to the online store.

Online purchases using Afterpay can be returned online or instore.

In-store conditions:

In-store purchases cannot be returned or refunded to the online store at this point in time.

If you purchased online and picked up in-store using our Click and Collect service, then you are eligible for an exchange or full refund.

Exchanges & store credit

In-store purchases that are eligible for return and within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our Skechers team to decide whether a full refund will be provided.

Cost of returns

You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.

Faulty items

Returns will be accepted on any faulty item(s) within a reasonable time frame.

If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.

If this is the case, please contact our with as many details as possible about the order.*

*Please do not return any faulty items without contacting us first.

Click on " Log In" at the top of the screen and select the " Create Account " button.

You will be directed to enter the information required to create your customer account.

You may also choose to create an account when you proceed to the checkout. An email address will be required.

Want to browse through your past purchases? You'll find them all stored in your account.

Head to ' My Account' in the top right-hand corner. Once you're in, click on 'Order history'.

Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.

Need to reset your password? Sure thing - it's an easy process.

Clicking ' Login ' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.

You will then receive an email with instructions on how to reset the password to your account.

Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

Our carrier TOLL experienced a global outage on Friday 31st January which may result in delivery delays.

On Friday 31st January 2020, our carrier TOLL experienced a global outage. Unfortunately, this may result in delivery delays and/or no tracking information.

We are currently monitoring the situation and will provide regular updates.

If you have any concerns about your order, please get in contact with our Customer Experience team below and we'll do our best to assist you.

If you're in one of our stores, please ask to speak to a Manager. We have empowered both our Store & Assistant Managers to use their own discretion about your purchase.

If you the customer, deem a purchase to be a manufacturing fault, the manager can offer one of the below

exchange for the same item

exchange for a different size

a full refund (depending on the payment method)

disagree that there is a genuine manufacturing fault and therefore not process the return.

Check out our Returns Policy here.

If your complaint does not relate to a purchase, please contact our Customer Experience team below.

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

*If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the shoes continue to be worn.

We're so sorry to hear that your item is faulty. If you believe any purchased items may have manufacturing faults, please follow the below steps.

You are welcome to head into your local store and have the item assessed by a store manager. If the item is deemed faulty, our team will be able to assist you. Please note that any items purchased with PayPal cannot be returned to store. You will need to contact our Customer Experience team for a faulty assessment.

Alternatively, if you cannot make it to your local store,you may contact ourCustomer Experience team below for a faulty assessment.You will be asked to provide proof of purchase as well as photographs that clearly display the fault.*

*Please do not send the faulty product back without contacting us first.

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

*If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the shoes continue to be worn.

Australia Post is working to reinstate deliveries in areas impacted by bushfires and smoke haze.

We will continue to monitor the situation closely and will provide updates as information is made available.

For further information, please click here.

We’re always on the hunt for talented individuals to collaborate with us!

If you’re interested in collaborating with us, please reach out to us through our Facebook page here.

Yes, we do. If your item was purchased within one of our Skechers retail stores in any country, you may be eligible for an exchange on your purchase if you change your mind or experience any trouble as long as your item falls within the guidelines of our current Returns Policy.

Please note: Each country will stock different ranges at any given time, so we won’t always be able to exchange your item over for an exact match.

Please get in contact with our Customer Experience team below to double-check your item is eligible for this exchange before heading into our stores.*

You will be required to provide proof of purchase as well as some photographs so we can verify that your item was purchased at an authorised Skechers store.

Log into your customer account and go to the personal details section.

You will be able to select edit and edit your account information as required.

We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.

Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.

Still receiving emails? Hit up the Customer Experience team below and we'll sort it out for you.

Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder - we would recommend double-checking your junk folder.

Make sure to add us to your VIP list to ensure you don't miss out on any crucial information!

1. General & Disclaimer

1.1. In these Terms & Conditions (“T&Cs”), “We”, “Us”, “Our”, “Skechers”, “Skechers Australia” or “skechers.com.au” means Accent Group Limited trading as Skechers Australia (ABN 85 108 096 251), its subsidiaries and associates (unless otherwise stated).

1.2. This website, and our online store (our “Website”), is a channel for customers to place orders for products we have available for purchase.

1.3. We will not be liable if, for any reason, the Website is not available at any time, for any period of time. We reserve the right to limit or restrict access to certain functionality, webpages, or the entirety of the Website.

1.4. While the information contained in the Website is believed to be accurate and current, it is provided by Skechers in good faith on an "as is" basis. Skechers, its directors, officers or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the Website, and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the Website.

1.5. You may have rights under Australian Consumer Law, and these T&C’s do not exclude any rights you have under Australian Consumer Law, or any applicable state/territory legislation.

1.6. To the extent (if any) that the content of the website does not satisfy the laws of a country other than Australia, it is not directed to persons in those countries and they should not use the website.

2. Acceptance

2.1. Skechers website and online store (collectively, our “Website”) is owned and operated by Accent Group Limited trading as Skechers (ABN 85 108 096 251)

2.2. Access and use of the Skechers website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein (our “T&Cs”).You should read them thoroughly before using our website and online store, or any goods and services provided through our website (collectively, our “Services”). Your use of the Skechers website constitutes your agreement to the T&Cs.

2.3. Skechers reserves the right to amend the T&Cs at any time and without notice to you. Skechers may change the T&Cs from time to time, and your continued use of the Skechers Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. We will always publish a link to our current T&Cs from the website homepage at skechers.com.au

2.4. These Terms & Conditions shall be governed by and construed in accordance with the laws of the state of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of the state of New South Wales, Australia.

3. Capacity

3.1. The Products available on the Website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.

4. Orders, Pricing & Availability

4.1. Prices displayed within this Website are shown in Australian dollars (AUD) and include GST where applicable. Pricing on a product detail webpage may not include delivery charges (if applicable). Please read the Shipping & Returns details contained within this website for more information regarding delivery charges.

4.2. Any Order placed by You in the manner described in this website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified in this Website at the time you place your order on these Terms & Conditions.

4.3. Skechers reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

4.5. Prices of products and services, as well as delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our website is available online only and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.

4.6. Prices displayed on this website are inclusive of GST applied at the rate of 10\%. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value-added tax imposed on any product or services acquired or ordered by you from this website.

5. Payment

5.1. Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step and can choose not to proceed at any time before payment is taken.

5.2. We accept payment via Visa, Mastercard, American Express (AMEX), PayPal and Skechers Gift Cards and Vouchers. You must comply with the applicable T&Cs of these providers.

5.3. To use a Gift Card online, please ensure you have a valid Gift Card.

6. Fraud Protection

6.1. Skechers carries out activity to protect you, and our interests, from fraudulent orders and payments. A representative from Skechers may contact you directly as part of this protection process.

6.2. If Skechers determines an order is potentially fraudulent, we will not dispatch goods until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed.

6.3. If you believe you have been a victim of a fraud, please contact our Fraud Protection Officer by submitting a request via our website contact form here. Please ensure the subject line of your request is “ATTN: Fraud Protection Officer” so we can prioritise and escalate appropriately.

7. Refunds

7.1. Please read the Refunds & Returns Policy contained within this website for refund details. Our Refunds & Returns Policy outlines the circumstances that a refund will be available to you.

8. Delivery

8.1. Please read the Delivery Information contained within this website.

8.2. Delivery times are indicative only, and Skechers will not be liable for any failure to observe these delivery times.

9. Risk and Title

9.1. Skechers will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service.

9.2. You should consider whether you need to obtain any suitable insurance.

10. E-Newsletter Sign-Up

10.1. Subscribing to Skechers e-newsletter is not compulsory, and you can unsubscribe at any time.

10.2. We will never sell or share your information with third parties.

10.3. We will always handle your data in line with our Privacy Policy. Please read the Privacy Policy contained within this website. Our Privacy Policy sets out what information we collect, how we use it and what data we store.

11. Online Account

11.1. Skechers offers the ability for you to create an Online Skechers Account.

11.2. You must provide true and factual information when creating an Online Account. You must keep your username and password confidential at all times. Skechers is entitled to assume that anybody accessing your account using your confidential username and password is you.

11.3. Be aware that others may access your account and private information if you do not sign-out before ending your session with Skechers. Be particularly cautious when using public computers or devices that do not automatically log you out when you exit your browser.

12. Limitation of Liability

12.1. Skechers will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Skechers has been advised of the possibility of such damages.

12.2. Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability of Skechers for any breach of such term, condition or warranty shall be limited, at the option of Skechers to any one or more of the following:

If the breach relates to goods:

the replacement of the goods or supply of equivalent goods;

the repair of such goods;

the payment of the cost of replacing the goods or of acquiring equivalent goods; or

the payment of the cost of having the goods repaired;

If the breach relates to services:

the supplying of the services again; or

The payment of the cost of having the services supplied again.

13. Privacy

13.1. You may be asked to input information about yourself on this Website. We take your privacy seriously, and your personal information will always be treated in accordance with our Privacy Policy.

13.2. Please read the Privacy Policy contained within this website. Our Privacy Policy sets out what information we collect, how we use it and what data we store.

14. Copyright

14.1. All content displayed on this site, including (but not limited to): all text, graphics, logos, names and trademarks (collectively, “Our Content”) is the property Skechers, or the property of their respective owners, and are protected by copyright, trademark and other intellectual property laws.

14.2. Except as permitted by the Copyright Act 1968 (Cth) no part of the website or Our Content may be reproduced, adapted, performed/presented in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Skechers.

15. Third-party content, User Content and Your content

15.1. At times the Website may contain links to other websites, which are not operated by us (“Linked Sites”). We may also provide embedded content hosted and controlled by third-party providers (“Embedded Content”). Skechers has no control over Linked Sites and Embedded Content, and as such accepts no responsibility for them or any loss or damage to you that may arise from using them. Your use of Linked Sites or Embedded Content is entirely your choice and responsibility and is subject to the T&Cs of Linked Sites and Embedded Content.

15.2. Skechers does not endorse, promote or recommend any the operators, or any person, organisation or corporation, associated with Linked Sites and Embedded Content unless explicitly stated.

15.3. At times you may be able to provide, contribute, upload and publish (collectively, “Publish”) your own data, content or materials (“User Content”) to, or through, our Website and associated websites (eg. our Blog, Facebook page, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.

15.4. You own any User Content that you Publish on Skechers Website (“Your Content”). Other users own any User Content they publish to Skechers Website. Skechers reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.

15.5. Your content must not include:

Content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements)

Content that reveals private information, such as your or another person’s identity; or sensitive information, including names, email addresses, phone numbers or addresses.

Content that infringes, or could possibly infringe, the rights (including intellectual property rights, copyrights and trademarks) of others.

Content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.

15.6. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information, and may be seen by others.

15.7. You are not entitled to any payment or compensation from Skechers for our use of Your Content, or any User Content.

15.8. You can request removal of any User Content you Publish at any time by submitting a request via our website contact form here.Please ensure the subject line of your request is “ATTN: Online Content Manager User Content”.

15.9. You can report violations of the third-party and user content terms by submitting a request via our website contact form available here. Please ensure the subject line of your request is “ATTN: Online Content Manager User Content”.

16. Viruses

16.1. Skechers does not represent that any information (including any file) obtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.

16.2. Skechers will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent that any liability may be imposed on Skechers, it shall be limited to the cost of re-supplying that information.

17. Promotions, Promotional Vouchers and Coupon Codes

17.1. From time to time, Skechers may hold promotions such as special offers and discounts in-store or online at our Website. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.

17.2. On our Website, “Promotional Voucher”, “Gift Voucher” and “Store Credit” are used interchangeably. “Coupon Codes” and “Promo Codes” are also used interchangeably.

17.3. Please note that there is a distinction between a “Gift Voucher” and "Gift Cards/e-Gift Cards". This section only relates to “Gift Vouchers”, not “Gift Cards/e-Gift Cards”

17.4. We accept Promotional Vouchers and Coupon Codes as payment, or partial payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Promotional Voucher or Coupon Code as provided with your Promotional Voucher or Coupon Code. These additional terms may outline what your Promotional Voucher or Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group.

17.5. We reserve the right to deny use of the Promotional Voucher or Coupon Code, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Skechers through the use of a Promotional Voucher or Coupon Code.

17.6. If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the shortfall. This could include an accepted Credit Card, PayPal, AfterPay or Gift Card where applicable.

17.7. Promotional Voucher and Coupon Code Exclusions:

(a) Unless otherwise specified, Promotional Vouchers and Coupon Codes cannot be used to purchase Gift Cards, Sale/Discount Merchandise and third-party or Non-Merchandised Product (e.g. Event Tickets).

(b) Unless otherwise specified, Promotional Vouchers and Coupon Codes are not available in conjunction with any other offer, including other coupon codes.

18. Gift Cards

18.1 Skechers Gift Cards can be purchased in-store and are redeemable at any Skechers retail store in Australia or online at skechers.com.au

18.2 Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.

18.3Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

18.4The value shown on a Gift Card includes GST.

18.5 Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.

18.6 Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.

18.7 Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

18.8 Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

18.9 We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Competitions

See all competition terms and conditions here.

Our privacy policy is developed in accordance with the Privacy Act 1988 (Cth) (Privacy Act).

We may collect your personal info to make your shopping experience as smooth as possible.

We may collect:

Your name and contact details, such as address and phone number;

Some personal details such as date of birth and gender;

The name of the domain from which you access the internet;

The date and time you access our site;

The internet address of the Website from which you linked directly to our site

Other information that you may supply to us.

We will not share your information with any organisations other than the ones directly related to the delivery of your purchases e.g. courier services.

To read our full Privacy Policy, please head here.

How are my cookies used?

We want to ensure that you get the best customer experience and to do this, we use cookies.

We use cookies and other identification technologies on our site for a number of purposes, including:

Determining the popularity of content

Delivering and measuring the effectiveness of advertising campaigns

Analysing site traffic and trends

Generally understanding the online behaviours and interests of people who interact with our services

These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted.

No data obtained from our use of cookies or other similar technologies is shared or given to third parties.

You have the right to choose whether or not to accept or enable our use of cookies and other identification technologies.

Want more info? Check out our Privacy Policy.

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact the Customer Experience team below if the site is having any technical issues impacting your ability to checkout.

The more details you can provide us, the better! Let us know:

as much detail about the issue as you can

screenshots of error messages (if any)

which browser you're using

what you've done to try to resolve it so far.

When you check out as a guest, unfortunately, your order won't be associated with your account if you created the account after your purchase.

You will, however, receive an email with tracking information so you can still track the progress of your order.

We're sorry to hear this!

As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account.

If you're still having difficulty, we suggest clearing your cookies or using another browser.

Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.

Still can't get access? Contact the Customer Experience team below and we'll be able to assist.

Need to find your nearest store? Head over to our store locator !

We take website and credit card security very seriously and always endeavor to provide a secure, safe environment from which to conduct online transactions.

We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

This type of security ensures your order and payment details remain secure over the internet. We do not under any circumstances store credit card details. To find out more, please read our Privacy Policy.

Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay.

Unfortunately, we can not acceptpayment from cards issued overseas.

Your account will be debited at the time of order and the transaction will appear on your statement.

How to use AfterPay in store

Prior to heading in-store, we would recommend downloading the official Afterpay App! Available on iOS and Android.

Select Platypus in in-store retailers, select the amount of your purchase and follow the prompts to generate your in-store Afterpay barcode. Head in-store, grab your size and our team will assist from there!

How long is the barcode valid for?

Your barcode will be valid for 12 hours and is applicable for single use only.The maximum transaction value in-store is $800

When am I charged the first instalment?

The first instalment will be debited once your barcode has been scanned.

How can I refund my Afterpay Purchase?

Click here to read our full in-store purchase returns article.

When your refund is processed in store, AfterPay will send you an email and make the necessary adjustments to your payment schedule.

For example, if you've made two repayments you will be refunded for those twopayments and all further payments will be cancelled.

Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

Live in Australia;

Are at least 18 years old

Can enter into a legally binding contract

Have a valid and verifiable email address, mobile number; and

Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

If you have any of the below gift cards, they can be used in any of our Skechers stores Australia wide.

[email protected]

How does it work?

These gift cards are used as a prepaid gift card. They can be scanned at the EFTPOS machine and a PIN number is entered to complete the purchase.

Can I use it for In-store?

Yes! Simply present the card at one of our stores and swipe at the EFTPOS terminal. Select "Savings" and enter the PIN on the back of the card and you're good to go!

Where can I buy these?

You can purchase the gift card online here or at any participating Woolworths Supermarket.

These gift cards are not redeemable for cash.

How can I track the balance?

You can the balance and expiry of the gift card here.

For full terms and conditions or FAQs, please find them on their website here.

If you are experiencing issues with your card, you can contact THE CARD NETWORK on 1300 375 346 during business hours or send an email to

ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.

Shopback redemptions may take up to 48 hours to redeem with a claim time up to 75 days.

Have more questions?Please reach out to ShopBack at [email protected] or check out their FAQs here.

If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.

By purchasing or using the gift card means that you accept the terms and conditions of this agreement.

Please note that these gift cardscannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.

Need more info? Check out the full terms & conditions here.

If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to [email protected]

Yes, we accept Paypal as one of our payment methods.

Just add items to your cart, checkout as per usual following the on-screen instructions, then select PayPal as the payment method. Follow the on-screen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.

Once you have done this you need to click on the orange'Pay Now'button to return to our website. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a 'thank you' page showing your order number and items ordered.

You will then receive two emails, one from PayPal to confirm your payment which you will get straight away and one from us to confirm your order.

Your confirmation email will be sent to you as soon as your payment clears.

If you need to return your item, you will be unable to do so in store if you choose to pay with PayPal.

Sometimes we make mistakes, we apologise if you have not received what you ordered!

Please contact our Customer Experience team to organise a solution.

*You will be asked to provide proof of purchase as well as some photographs of what you received.

We're sorry to hear this!

If you're struggling to apply your discount, we want to hear about it. Our site may be experiencing some technical issues around applying discounts.

To fix the problem, we suggest clearing your cookies and/or switching to another browser.

Still not working? Don't stress - our Customer Experience team are here to help. Please screenshot the error message as it'll help us troubleshoot the issue and reach out to us below.

We’re sorry to hear that you’re experiencing issues with your order. If you believe that you may have been overcharged, please get in contact with the Customer Experience team below.

You will be asked to provide your order details (i.e, order number) and a screenshot showing the overcharge.

Don’t remember your gift card PIN? No worries! Simply reach out to the Customer Experience team below and we’ll help you track it down.

Please treat your gift card carefully as we are not obligated to reissue a new gift card except under certain circumstances where we may choose to.

Any concerns? Please reach out to the Customer Experience team below.

Don’t know what your gift card balance is? Not a problem! Get in contact with the Customer Experience team below and they will help you locate the balance.

All of our gift cards have an expiry date on the back of the card/voucher. Please carefully check the date as we are not obligated to extend the balance after the expiry date, except under certain circumstances where we may choose to.

If you would like to discuss, please get in contact with the Customer Experience team below.

We’re sorry to hear that you’re having difficulties on our website.

First, we recommend clearing your cookies or switching to another browser.

If the problem still exists, then we recommend trying a different payment method.

Still having issues? Get in touch with the Customer Experience team below and we’ll help you out.

After adding your order to the cart, please enter youraddressdetails

Click complete

You will notice this drop down

Click the arrow and input your code

Then click apply

Your discountwill be applied!

Unfortunately, our online and store locationsare unable to process orders over the phone, just as a safety precaution. Your security is so important to us.

If you are having difficulty placing an order, doreach outto us!

Occasionally we adjust the pricing on items.

Unfortunately, we do not offer a price guarantee, so we can't provide a partial refund for an item that goes on sale after you've purchased it.

Generally, all material and design information can be found in or under the product description page.

Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.

Unfortunately, wecan notprice match between our online store and in-store locations.

We also do not offer price matches between other stores and/or companies.

If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.

If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.

Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.

Want to stay in the loop about any new releases or promotions?

We recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.

We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.

Please get in touch with the Customer Experience team below.

We’re always keen on the positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!

Alternatively, you can reach out to the Customer Experience team to pass on the good news!

We want you to be 100\% happy with your items, so if you change your mind we'll happily accept a return within 30 days of purchase. Double-check that your items meet our Returns Policy and the three main requirements.

returned within 30 days of purchase (with proof of purchase available if requested)

unworn, unwashed and undamaged with original tags attached

in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

Please follow the instructions here on how to organise your return.

Having difficulties? Get in touch with the Customer Experience team belowand we’ll be able to help you.