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SmartBear Claimed Company
SmartBear is pioneering innovation in software quality, embracing AI’s transformative potential. The company’s powerful solution hubs, including SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, give software development teams around the world visibility and automation that provide end-to-end quality.
SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. With an active peer-to-peer community, SmartBear meets customers where they are to help make our technology-driven world a better place. The company is committed to ethical corporate practices, including responsible AI that integrates accountability and transparency across its technology stack, and to social responsibility, promoting good in all the communities it serves. read more
SmartBear Company Culture
SmartBear Culture
This score is derived from employee ratings & reviews4.2/5
SmartBear's Overall Culture is rated B+
Top Rated Culture Dimensions
CEO Rating
A+Perks & Benefits
AExecutive Team
A-Manager
A-Team
A-SmartBear CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Dan Faulkner
81 /100
See More
Diversity at SmartBear
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at SmartBear
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C
Women at SmartBear have rated Team, Work Culture, and Perks And Benefits as the highest categories they have scored
SmartBear eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 25%Top 25% of Similar Size Companies on Comparably
Recommend to a Friend?
26
SmartBear employees are 26% more likely to recommend SmartBear as a great place to work
| 48% | Promoters |
|---|---|
| 30% | Passives |
| 22% | Detractors |
Working at SmartBear
Working at SmartBear is rated highly by 34 employees, across various culture dimensions. SmartBear employees are most satisfied about CEO Rating, Perks And Benefits, and Executive Team categories, putting SmartBear’s culture in the Top 20% compared to similar sized companies on Comparably and in the Top 35% compared to other companies in Boston. See below in detail how working at SmartBear was rated by employees.
Overall Company Culture at SmartBear
B+
Overall Company Culture at SmartBear is rated B+
Last updated months ago
Top
20%
SmartBear ranks in the Top 20% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score
SmartBear Employee Reviews
Out of 16 SmartBear employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping SmartBear improve their work culture.
| Positive Reviews | 93% |
|---|---|
| Constructive Feedback | 7% |
Positive Reviews From SmartBear Employees
- What did you like most about the interview process?Interview process moves quickly, you'll know where you stand pretty fast.
- What makes you most happy at work?There's never a dull moment at SmartBear, so there's lots of opportunities to experiment and try new things.
- What is most positive about the culture and environment at your company?Lots of opportunities to get to know colleagues cross-functionally and get involved in our community.
Constructive Feedback From SmartBear Employees
- What would you most like to see improved at your company?The quality of managers is spotty. Some are great, some are awful.
SmartBear Company Information
SmartBear Company Overview
SmartBear is pioneering innovation in software quality, embracing AI’s transformative potential. The company’s powerful solution hubs, including SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, give software development teams around the world visibility and automation that provide end-to-end quality. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. With an active peer-to-peer community, SmartBear meets customers where they are to help make our technology-driven world a better place. The company is committed to ethical corporate practices, including responsible AI that integrates accountability and transparency across its technology stack, and to social responsibility, promoting good in all the communities it serves.
SmartBear was founded in 2009 and its current CEO is Dan Faulkner. Since its inception 17 years ago, SmartBear has grown to 950 employees.
SmartBear Mission, Vision & Values
SmartBear Mission Statement
SmartBear is pioneering innovation in software quality, embracing AI’s transformative potential.
SmartBear Values
- Smart
- Open
- Driven
- Accountable
- Curious
Sustainability and Corporate Social Responsibility at SmartBear
Philanthropy is important to us at SmartBear. We have corporate and employee-matching to several organizations such as Ukrainian Humanitarian Relief (Poland), AnitaB.org, Pieta House (Ireland), PanMass Challenge, Black Girls Code, and Make-A-Wish. Across our offices, we have various volunteer efforts around the environment (beach cleanups, farm shifts), holiday volunteering globally (United Way, Cradles to Crayons, CARES), charity runs in the Spring/Summer, and we even commissioned a mural from Artists for Humanity in our HQ. We also volunteer throughout the year, not just on our corporate Global Volunteer Days!
| Headquarter | 450 Artisan Way Somerville, MA 02145 United States of America |
|---|---|
| Website | smartbear.com/ |
| Founding Date | 2009 |
| Tel | 617-684-2600 |
| Company Status | Private |
| Jobs | smartbear.com/careers |
| Social Sites |
SmartBear Competitors
SmartBear competitors include Sentry, Datadog, BrowserStack, and Tricentis. SmartBear ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how SmartBear compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
SmartBear HQ: Somerville, MA
SmartBear HQ: Somerville, MA
SmartBear HQ: Somerville, MA
SmartBear HQ: Somerville, MA
SmartBear: Wroc?aw, Poland
SmartBear: Wroc?aw, Poland
SmartBear: Bath, UK
SmartBear: Bath, UK
SmartBear: Bath, UK
SmartBear Employees
SmartBear has 950 employees. 34 employees at SmartBear have reviewed SmartBear across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 34 SmartBear employees give their leadership a grade of B+, or Top 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at SmartBear are generally satisfied with their total compensation at SmartBear, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at SmartBear are pleased with their team. 34 Participants grade the quality of their coworkers an A-. The majority believe the meetings at SmartBear are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at SmartBear believe the environment at SmartBear is positive. Most Participants believe the pace of work at SmartBear is comfortably fast. About 47% of the employees at SmartBear work 8 hours or less.
Overall, the employees at SmartBear are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
SmartBear employees generally work 8.9 hrs a day
Work Hours
A Day in the Life
Employees at SmartBear report the work pace is comfortably fast
Work Pace
A Day in the Life
89% of SmartBear employees look forward to interacting with their team every day
Coworkers
A Day in the Life
SmartBear employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
89% of SmartBear employees call their work environment positive
Environment
Joining SmartBear - Employee Onboarding
The prevailing opinion from employees about joining SmartBear is that the company was very prepared on their first day. SmartBear employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
SmartBear KPIs and OKRs
At SmartBear 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of SmartBear's KPIs and OKRs is essential for its success. Out of 6 SmartBear employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 5 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
SmartBear CEO & Leadership
SmartBear CEO - Dan Faulkner
81 /100
SmartBear’s CEO Dan Faulkner started in this role in 2025. Dan’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 10% compared to the CEOs of all other companies in Boston. SmartBear’s CEO is highly regarded especially by employees in the Marketing department, Female employees, and Caucasian employees. However, employees with the company for 1 to 2 Years, employees in the Sales department, and Male employees have a less favorable view of the CEO and believe there is room for improvement. Compared to SmartBear’s competitors, Dan Faulkner ranks right below Sentry CEO Milin Desai. Under Faulkner’s leadership, SmartBear employee respondents are most happy about their Perks And Benefits and the company’s Executive Team. Office Culture and Professional Development are two areas, according to respondents, where SmartBear could stand to see real improvement.
SmartBear Leadership
The SmartBear Executive Team is rated an “A-” and led by CEO Dan Faulkner, SVP & General Counsel Lance Levy, and Chief Operating Officer Bryce Chicoyne
Dan Faulkner CEO / President
Dan Faulkner serves as the CEO / President of SmartBear.
Lance Levy SVP & General Counsel
Lance Levy has over 20 years of in-house leadership in public, private-equity and venture-backed companies. He joined... read more
Bryce Chicoyne Chief Operating Officer
Bryce is the COO of SmartBear, and oversees mergers and acquisitions, finance, legal, information systems, security, and... read more
Lou DiFruscio Chief Revenue Officer
Lou is an experienced go-to-market leader, having spent the better part of the last 25 years in sales leadership. He can... read more
Shital Whitmore Chief Financial Officer
Shital is a finance professional with a well-rounded background in public and private equity-backed organizations – from... read more
Cynthia Gumbert Chief Marketing Officer
Cynthia has worked in technology, both software and hardware, for 20+ years. She leads marketing efforts by mixing the... read more
Anu Krishnakumar SVP, Business Operations
Anu is the SVP of Business Operations and oversees a centralized team to manage and provide visibility around... read more
Laurent PY SVP, Product
Laurent is an experienced entrepreneur and product leader. He co-founded and ran both Smartesting and Hiptest, as well... read more
Courtney Cunnane SVP, Growth Marketing
Courtney leads Growth Marketing (formerly Demand Generation) for SmartBear. Our high-velocity sales team relies on... read more
SmartBear Salaries
How much does SmartBear pay?
22 employees at SmartBear rank their Compensation in the Top 50% of similar sized companies in the US (based on 73 ratings) while 20 employees at SmartBear rank their Perks And Benefits in the Top 10% of similar sized companies in the US (based on 24 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $156k | $156k | 1st Percentile |
20th Percentile $188k | $188k | 20th Percentile |
40th Percentile $216k | $216k | 40th Percentile |
60th Percentile $225k | $225k | 60th Percentile |
80th Percentile $257k | $257k | 80th Percentile |
100th Percentile $261k | $261k | 100th Percentile |
N/A
Average Compensation
$224,275*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Diversity & Inclusion at SmartBear
The Diversity score provides insights into how diverse employees feel and rate their work experience at SmartBear across various culture dimensions.
At SmartBear, we show up as our truest selves, and celebrate our differences, experiences, and viewpoints. We are committed to ethical business practices, sustainability and social responsibility, promoting good in all the communities we serve.
Ranked Culture the Highest
Ranked Culture the Lowest
SmartBear Perks & Benefits
SmartBear is proud to offer a comprehensive benefits package designed to serve the needs of our employees. Just a few of which include: Great office perks including: $75 fitness gear reimbursement, free catered lunches on Friday's, and cold brew on tap Health benefits that offer varying levels of coverage and accessibility through Blue Cross Blue Shield Company-Paid benefits that protect you and your family from financial hardship Voluntary benefits to provide you with added security (we even offer Pet Insurance!) Open vacation policy
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
SmartBear PTO
SmartBear's PTO and Vacation policy typically gives unlimited days off a year with 0% of employees expected to be work free while out of office. Paid Time Off is SmartBear's 3rd most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit. SmartBear's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
SmartBear Careers
SmartBear Jobs
No Recent Jobs found for SmartBear on Comparably
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H1B Visa
In 2019, SmartBear applied for 6 H1B visas. Of the work permits applied for, 67% were approved, 17% certified-withdrawn, and 17% withdrawn.
An in-depth look at ‘Certified-withdrawn’ H1B applications at SmartBear unveil that one approved work permit application was withdrawn before the employee’s start date, and one was withdrawn by SmartBear after the employee’s start date.
Work Permit Application Outcome
SmartBear has a total of 950 employees
6
Total Applied
H1B Applications Outcome
- 67% Granted (4 out of 6)
- 0% Denied ( out of 6)
- 17% Withdrawn Application was withdrawn by the employer before approval/rejection (1 out of 6)
- 17% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 6)
This data was calculated using publicly sourced data from OFLC Performance Data
Let SmartBear Know You Want To Work There
Overview of Candidates Interested in SmartBear on Comparably
Candidates By Department
All Industries | 44% | |
|---|---|---|
Product | 33% | |
IT | 11% | |
Business Development | 11% |
Candidates By Location
Boston | 67% | |
|---|---|---|
Los Angeles | 11% | |
Depew | 11% | |
Other | 11% |
Frequently Asked Questions regarding SmartBear
What is SmartBear address?
SmartBear location is at 450 Artisan Way
Who is the CEO of SmartBear?
SmartBear CEO is Dan Faulkner, their score by employees is 81
What is SmartBear eNPS?
The eNPS for SmartBear is 26
How many employees work in SmartBear?
SmartBear has 950 employees
Who are SmartBear competitors?
SmartBear main competitors are Sentry, Datadog, BrowserStack, Tricentis
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