SmartBug Media Leadership Employee Reviews | Comparably
SmartBug Media Claimed Company
SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. SmartBug is a 2x HubSpot North America Partner of the Year, a Master Elite partner of Klaviyo, Google Premier Partner, and has secured hundreds of awards for excellence and client work. CEO & Founding Date SmartBug Media was founded in 2008, and its current CEO is Jen Spencer. Since its inception over a decade ago, SmartBug Media has grown to 200-plus employees. read more
This company is accepting feedback from verified employees
EMPLOYEE
PARTICIPANTS
176
TOTAL
RATINGS
5309

SmartBug Media Leadership Employee Reviews

What do you like best about the leadership team?

Always seem to be soliciting and receptive to feedback. Thought leaders. Always ready to support and back the team.

Review from Marketing Dept

Support, right decisions on the spot, and guidance.

Review from Design Dept

The people! Jen and Damon are especially fantastic. I miss Ryan sometimes, though! Wish he'd show his face sometimes :)

Review from Communications Dept

Taking initiative and being proactive about making improvements to work processes and to employee well being.

Review from Design Dept

Open-minded, accepts feedback, course corrects, clearly lays out expectations, sets goals, available to help

Review from Marketing Dept

The leadership team genuinely cares about the employees well being and is always looking out on our workload.

Review from Design Dept

They're super transparent and work incredibly hard themselves, leading from the front and setting expectations for quality of work.

Review from Sales Dept

Openness to feedback and clear communication of our goals as a whole company.

Review from Marketing Dept

They are friendly, open, diverse, and positive

Review from Operations Dept

They understand there is always more than one approach to things, they allow for collaboration to happen. Having a solid team of ideas and feedback are just many ways we are proactively trying to make the organization better.

Transparency, promoting and advancing our culture and always open to trying new programs/initiatives if it advances the organization.

Review from Marketing Dept

Open communication. Everyone has an "open door" policy, if you will, as we are all remote.

Open communication. I am able to reach out, whenever, if I ever need to and it is always an "open door" if you will, being remote.

Clear, focused, transparent, honest, address important issues

Review from Marketing Dept

Creative leadership—and the inbound directors, in particular—are great people manag

Review from Communications Dept

Honest and transparent, they really want us succeed and have a great time doing it!

Review from Design Dept

Very understanding and treat me like a member of a team rather than a subordinate to be ordered around

Review from IT Dept

The transparency is incredible - they don't always share good news, but they tell us what we need to know to feel a part of the team!

Review from Operations Dept

The executive team truly listens to concerns and is very open to process improvements.

Review from Design Dept

Always finding ways to make SmartBug a better place to work.

Review from Sales Dept

What does the leadership team need to get better at?

Benefits, pto, work life balance, professional development

TOP
5%

Leadership Scores are rated in the Top 5% of similar size companies on Comparably

Rated SmartBug Media Leadership the Highest

  • Department - Design
    +3%
  • Department - Executive
    +3%
  • Department - Sales
    +3%

Rated SmartBug Media Leadership the Lowest

  • Department - Operations
    -13%
  • Ethnicity - Other
    -5%
  • Department - Customer Success
    -3%
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