SmartBug Media Employee Reviews
Out of 1187 SmartBug Media employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping SmartBug Media improve their work culture. The Executive team, with 100% positive reviews, reports the best experience at SmartBug Media compared to all other departments at the company. The Operations team offered the most constructive feedback, with 13% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Design Dept
What do you like best about the leadership team?
Always seem to be soliciting and receptive to feedback. Thought leaders. Always ready to support and back the team.
Review from Marketing Dept
Support, right decisions on the spot, and guidance.
Review from Design Dept
The people! Jen and Damon are especially fantastic. I miss Ryan sometimes, though! Wish he'd show his face sometimes :)
Review from Communications Dept
Taking initiative and being proactive about making improvements to work processes and to employee well being.
Review from Design Dept
Open-minded, accepts feedback, course corrects, clearly lays out expectations, sets goals, available to help
Review from Marketing Dept
What does the leadership team need to get better at?
Benefits, pto, work life balance, professional development
What is the best part about your compensation package?
Working from home, the pay is decent, the annual company retreat, the RWA
Review from Marketing Dept
Remote work allowance and learning budget.
Review from Design Dept
Sufficient for the role and experience, however I know it is not fully in line with my counterparts. Meaning, the compensation does not match the scope. But, reasons were provided and I understood what I was accepting.
Review from Marketing Dept
The Vacation benefits are great
Review from Design Dept
Overall payment is highly competitive.
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay could be more aligned with industry/role averages
Review from Communications Dept
The two most costly things for a business are employee salaries and paying for a physical location. Since we are fully remote I feel like salaries should be able to be more competitive than they currently are.
Review from IT Dept
I think salaries need to be adjusted especially with inflation.
Review from Operations Dept
Compared to other areas of the market, as well as other agencies in our industry, I feel like we're a bit underpaid. Pay structures are not clear, pay bands are not openly communicated, and raises and bonuses seem like murky processes. Our benefits are good.
Review from Marketing Dept
Commission can make compensation highly variable. Promotions are given instead of keeping employees' salaries in their current roles competitive. I would feel valued if SmartBug proactively increased salary (or benefits!) without requiring us to advocate for sub-inflation adjustments
Review from Customer Success Dept
What are some of the best things about your team?
Everyone is incredibly smart and talented. They're all team players. They also are very generous with their time and knowledge
Review from Marketing Dept
Teamwork, support, proactive work, and openness.
Review from Design Dept
Again, the people! Everyone is simply fantastic.
Review from Communications Dept
Everyone is always ready and willing to contribute ideas and to fill in during times of need.
Review from Design Dept
My direct team is adaptable, creative, self-reliant and open-minded. They are all easy to talk to and also share constructive feedback. They are invested in the direction of the company, their career growth, their clients and the work they do.
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
I find that there are times we aren't good as a team.
Review from Customer Success Dept
More consistency in roles/abilities from project to project.
Review from Operations Dept
What is most positive about the culture and environment at your company?
The people are great and very supportive. The environment is generally positive.
Review from Marketing Dept
Belonging, passion, innovation, adaptation, remote culture.
Review from Design Dept
People genuinely care about each other and the company as a whole, and it shows :) Slack is especially fun!
Review from Communications Dept
Everybody is genuinely invested in the direction of the company. We all want to meaningfully contribute, and everyone wants to help each other out. It is not uncommon (and is becoming more frequent) to discover that "problems" I'm thinking about, my team is thinking about and working on as well.
Review from Marketing Dept
There is never a dull moment
Review from Design Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of SmartBug Media yet.
Be the first to contribute a review.
What did you like most about the interview process?
I enjoyed the transparency and authenticity of the interviews.
Review from Marketing Dept
Every interview I did felt like a conversation, not like I was just being drilled with questions. Both sides were making sure we were a good fit for each other.
Review from Marketing Dept
Was a great opportunity to learn more about SmartBug.
Review from Marketing Dept
All the one on one time I spent with managers, they really had a chance to get to know me and ensure it was a good fit!
Review from Marketing Dept
Lengthy interview process that can go 4-7 weeks
Review from Customer Success Dept
What would you improve about your company's interview process?
My previous ratings are based on my personal interview experience. I scheduled my video interviews as soon as I was sent calendar invitations—but the process still took about 6 weeks. I believe we've changed that and it's something the leadership team is still wor
Review from Marketing Dept
several rounds of interview with manager and a team mate
What makes you most happy at work?
Advocating for peers, finding creative solutions and putting the pieces of the puzzle together to execute
Review from Marketing Dept
Solving requirements, innovating, supporting, learning, and sharing knowledge.
Review from Design Dept
My fellow SmartBugs, without question!
Review from Communications Dept
Collaborating with teammates and generating work that knocks it out of the park for clients.
Review from Design Dept
Seeing progress toward goals. Identifying (sometimes abstract) challenges and coming up with solutions that lead to real development.
Review from Marketing Dept
What's going wrong and how can it be improved?
There aren't any Outlook reviews of SmartBug Media yet.
Be the first to contribute a review.
What do you like best about your company?
There aren't any Outlook reviews of SmartBug Media yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of SmartBug Media yet.
Be the first to contribute a review.