SmartBug Media Employee Reviews
Out of 1187 SmartBug Media employee reviews, 97% were positive. The remaining 3% were constructive reviews with the goal of helping SmartBug Media improve their work culture. The Marketing team, with 98% positive reviews, reports the best experience at SmartBug Media compared to all other departments at the company. The Communications team offered the most constructive feedback, with 8% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Benefits, pto, work life balance, professional development
Why do you feel undervalued and what would make you feel better about your compensation?
Pay could be more aligned with industry/role averages
Review from Communications Dept
The two most costly things for a business are employee salaries and paying for a physical location. Since we are fully remote I feel like salaries should be able to be more competitive than they currently are.
Review from IT Dept
I think salaries need to be adjusted especially with inflation.
Review from Operations Dept
Compared to other areas of the market, as well as other agencies in our industry, I feel like we're a bit underpaid. Pay structures are not clear, pay bands are not openly communicated, and raises and bonuses seem like murky processes. Our benefits are good.
Review from Marketing Dept
Commission can make compensation highly variable. Promotions are given instead of keeping employees' salaries in their current roles competitive. I would feel valued if SmartBug proactively increased salary (or benefits!) without requiring us to advocate for sub-inflation adjustments
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
I find that there are times we aren't good as a team.
Review from Customer Success Dept
More consistency in roles/abilities from project to project.
Review from Operations Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of SmartBug Media yet.
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What would you improve about your company's interview process?
My previous ratings are based on my personal interview experience. I scheduled my video interviews as soon as I was sent calendar invitations—but the process still took about 6 weeks. I believe we've changed that and it's something the leadership team is still wor
Review from Marketing Dept
several rounds of interview with manager and a team mate
What's going wrong and how can it be improved?
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What would you most like to see improved at your company?
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