Smile Brands Corporate Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
My Director is very supportive and manages to take and make everything positive or understandable. Any negativity she trys to create understanding.
My VP is always encouraging me to grow in areas of leadership in addition to assisting me expand my knowledge in the department, and company as a whole
Very nice and understanding. Super greatful to be apart of the team>
My leadership team is always willing to help in any way possible so that we can learn and be better at our duties
its very open and welcoming
What does the leadership team need to get better at?
Before deciding what's best for us and how we should do the Job, they should talk to us and hear how we see things and how we could contribute to improve our work.
What is the best part about your compensation package?
I am not apart of this
do not know as of now
Yearly bonus based on performance
Dental Benefits are excellent and a real game changer as it makes the medical side of premiums and deductibles easier to handle and manage. It's a good give and take.
I feel like it is in line with market value, it's not overly impressive. I am unsatisfied with the health care options and costs.
Why do you feel undervalued and what would make you feel better about your compensation?
Hoping it is temporary but I am taking on more work for the same pay.
I think there should be more PTO offered and more sick pay (rather than just covid pay) to have more flex and take time off when needed. I also believe SBI should take more initiative to increase wages to reflect current cost of living, as other companies are currently doing.
The mail team as a whole NEVER get any type of recognition not even a thank you. I know we get dinner and lunch at the end of the month but thats shouldn't be the way to keep us "motivated. I think at best minimum we should get paid $16 to make it all worth it and we want to stay working here.
Current inflation rates and new hiring wages. What would make me feel better about compensation would be more current and active retention evaluations.
I feel like we would receive raises once a year and it has now been a while in which also it ends up being just a couple of cents. With everything else being raised around us such as food, rent, gas, I believe it should be taken into consideration of what us as employees are going through.
What are some of the best things about your team?
People are connected to the same mission.
There's a great dynamic within the team and we work well together.
We all work hard and help each other out as a team. We push each other to be better.
Willingness to work together to reach our goals individually and as a team
we are all get along and work and mesh very well ! always keep each other going and make work fun
What do your coworkers need to improve and how could you work together better?
Less negativity, more productivity. Some coworkers are fantastic and some are terrible.
A couple of my coworkers need to be retrained on workplace bullying and should face consequences for workplace bullying that has already taken place.
i prefer to work alone
more participation in Field training / meetings
What is most positive about the culture and environment at your company?
Not sure yet, it is getting better
Smile Brands celebrates the small and big wins.
We all love to work together
We have positive inviting attitudes and that makes it easy to come into the office and want to do a good job.
the willingness to help each other out no matter what
What needs to change to make the company culture better?
Try to hear more from us, know how we see things and how we would like to contribute for a better change.
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Working from home and the autonomy to do my job knowing I have support
The coworkers and the corporate mentality that we all work together. I haven't experienced much negative interactions from the field/offices and its been a great overall experience
We all get along and we never have any bad days
A good work environment. I feed off of my coworkers and managers. If they make it a bad one I won't want to be there.
the mail team as a whole
What's going wrong and how can it be improved?
Voices to be heard about "wants/needs". Accessibility to tools to better assist all. Ensuring all team members can receive quick assistance and resolution from the IT department.
There are a lot of unknowns that happen in my day. Even though it keeps me on my toes and busy I always fear what is going to drop on us today, who is going to be mad at us or what crazy things are going to come up that we do not have control over. Last to find out but heavily impacted kind of thing
Overall the team is overworked. When finding reliable resources in other departments, they tend to be overworked as well. It is hard to provide good internal and external customer service when the volume is too high.
See previous comment about coworkers and bullying.
i believe we are pressured to complete so many account that we can become stressed when mid day we are not close to those numbers
What do you like best about your company?
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What would you most like to see improved at your company?
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