SmithRx Employee Reviews
Out of 541 SmithRx employee reviews, 96% were positive. The remaining 4% were constructive reviews with the goal of helping SmithRx improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at SmithRx compared to all other departments at the company. The HR team offered the most constructive feedback, with 14% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
People care. People work hard and challenge each other to achieve big things.
Review from Operations Dept
Overall I like my job and like working for SmithRx. There are always things that can be improved.
Review from Customer Support Dept
What do you like best about the leadership team?
Openness and truthfullness in the communication to the company as a whole.
Review from Engineering Dept
They care about people and the mission
Review from Operations Dept
They are always available to assist with any issues that arise.
Review from Customer Support Dept
Reasonable and knowledgeable, able to provide clear feedback and direction
Review from Engineering Dept
They trust me to do my job, they are not micromanagers.
Review from Operations Dept
What does the leadership team need to get better at?
taking accountability. having integrity. not talking in circles. giving ALL employees livable wages. Managers don't do anything and don't know how the people below them do their jobs yet get paid 4x as much.
Review from HR Dept
What is the best part about your compensation package?
It is all around fair
Review from Operations Dept
I would say the salary
Review from Customer Support Dept
healthcare benefits - low premiums
Review from Engineering Dept
Salary, Paid Time Off, Insurance
Review from Operations Dept
The healthcare coverage and cost-share is reasonable and affordable.
Review from Product Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The way that certain departments are paid for what they do is confusing. Some departments do a lot less but are paid more. However departments that do more and have to constantly tell that other department how to do things are paid less. It's known that if you want more money to do less be that role
Review from Customer Support Dept
I was forced to take on another role in BMMS w/ no extra compensation as well as my original role in MSS. Adding additional workloads is not a reward and then to be not given the choice and forced to take on additional work is not a reward either this is unfair and unprofessional
Review from Customer Support Dept
My compensation does match what our competitors provide. What I bring to the table as far as my team, does not match the work I provide. I'm the least compensated individual on my team while I still hold higher volume and more valued clients than my peers.
Review from Operations Dept
Average salary for my position is $112K, I am only making $73K
Review from Customer Support Dept
Pay Transparency would be helpful, Feels as those in other location are paid more for same roles. Explaining why that is the case or logic behind it would be impactful to many.
Review from Customer Support Dept
What are some of the best things about your team?
Great collaboration. Great attitude when asking for help and receiving help.
Review from Engineering Dept
Collaboration and low ego. Commitment to the mission.
Review from Operations Dept
We work really well together. They are all extremely knowledgeable.
Review from Customer Support Dept
they are fun and good people
Review from Engineering Dept
We all get along, everybody genuinely cares about everybody as a person, everybody is always willing to help out, all hands on deck when needed.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
Many coworkers seem unable to focus on relevant topics and frequently go off on long, irrelevant tangents. Job competency is also a concern in certain teams
Review from Engineering Dept
Doesnt feel like anybody follows the directives in regards to process.
Review from Customer Support Dept
lacking some skills in business operations that would really help streamline the business
Review from Customer Support Dept
They don't contribute ever. Manager doesn't hold them accountable so meetings are just show up and no one speaks
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The understanding of being agile and the lack of documented process while still being forward looking to make things better.
Review from Engineering Dept
The commitment to the mission
Review from Operations Dept
We have great people that work here. Everyone is nice and works well together.
Review from Customer Support Dept
Leadership is overall encouraging and gives recognition
Review from Engineering Dept
I am trusted to do my job, I'm not micro managed. Everybody is very laid back, easy to work with. We are all working towards the same goals.
Review from Operations Dept
What needs to change to make the company culture better?
equal pay and benefits. holding management accountable.
Review from HR Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Saving money for our clients
Review from Operations Dept
I like the work that I do and working with my team.
Review from Customer Support Dept
Flexibility and being able to work from home
Review from Engineering Dept
I feel accomplished with the work I am doing.
Review from Operations Dept
Seeing my team accomplish our goals or using a new tool/process to help us be more efficient and accurate.
Review from Product Dept
What's going wrong and how can it be improved?
the micromanaging is unbearable, we need to be compensated fairly especially if were skilled for multiple roles and this job really should be fully remote. leasing the facility is really a waste of the companies money that could be utilized for increased compensation, software upgrades and benefits
Review from Customer Support Dept
recent lay offs happened, resulting in a huge spike in how busy we are with phone calls. would've been nice if not as many people were laid off so that we're not as busy and mentally drained as we are now.
Review from Customer Success Dept
pay us living wages. we make less than people did in the "great depression" and yet we have to literally FIGHT to get the promotions and raises we deserve. not to mention we don't get cost of living raises either.
Review from HR Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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