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SMS Assist Claimed Company
SMS Assist is revolutionizing the multisite property management market using the SMS proprietary technology platform. read more
SMS Assist Company Culture
SMS Assist Culture
This score is derived from employee ratings & reviews3.7/5
SMS Assist's Overall Culture is rated B-
Top Rated Culture Dimensions
Environment
BCEO Rating
B-Team
B-Compensation
C+Diversity
C+SMS Assist CEO
Top 40%Top 40% of Similar Size Companies on Comparably
Marc Shiffman
69 /100
See More
Diversity at SMS Assist
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Diverse employees at SMS Assist have rated Team, Perks And Benefits, and CEO Rating as the highest categories they have scored
Women at SMS Assist
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
C
Women at SMS Assist have rated Team, CEO Rating, and Environment as the highest categories they have scored
SMS Assist eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 50%Top 50% of Similar Size Companies on Comparably
Recommend to a Friend?
0
SMS Assist employees are 0% more likely to recommend SMS Assist as a great place to work
| 42% | Promoters |
|---|---|
| 16% | Passives |
| 42% | Detractors |
Working at SMS Assist
Working at SMS Assist is rated average by 28 employees, across various culture dimensions. SMS Assist employees are most satisfied about Environment, CEO Rating, and Team categories, putting SMS Assist’s culture in the Top 40% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Chicago. See below in detail how working at SMS Assist was rated by employees.
Overall Company Culture at SMS Assist
B-
Overall Company Culture at SMS Assist is rated B-
Last updated months ago
Top
40%
SMS Assist ranks in the Top 40% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score
SMS Assist Employee Reviews
Out of 29 SMS Assist employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping SMS Assist improve their work culture.
| Positive Reviews | 71% |
|---|---|
| Constructive Feedback | 29% |
Positive Reviews From SMS Assist Employees
- What is most positive about the culture and environment at your company?Diverse, incorporating its people always
- What are some of the best things about your team?Encouraging, nice culture, motivates you to be better
- What is the best part about your compensation package?The best part is I have bonus and nice benefits
Constructive Feedback From SMS Assist Employees
- Why do you feel undervalued and what would make you feel better about your compensation?I was lied to in my entrance interview about starting salary
- Why do you feel undervalued and what would make you feel better about your compensation?There is a "discretionary" match to our 401K - no competitive match on percentage earned. Also, our family medical coverage is extremely expensive - at about $750.00/month.
- What does the leadership team need to get better at?Communication, clarity, transparency, attitude, truthfulness
SMS Assist Company Information
SMS Assist Company Overview
SMS Assist is revolutionizing the multisite property management market using the SMS proprietary technology platform.
SMS Assist Mission, Vision & Values
SMS Assist Mission & Values
Service over 1 million unique locations. • Reduce the average ticket cost for our clients by utilizing technology and innovation. • Add value to our Affiliates by reducing their operating costs and improving route density. • Provide best-in-class customer service. • Be the employer of choice.
| Headquarter | 875 N Michigan Ave, Suite 2800 Chicago, IL United States of America |
|---|---|
| Website | www.sms-assist.com |
| Founding Date | 1995 |
| Tel | 312.698.7000 |
| Company Status | Private |
SMS Assist Competitors
SMS Assist competitors include RealPage and FacilitySource. SMS Assist ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how SMS Assist compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
SMS Assist Employees
28 employees at SMS Assist have reviewed SMS Assist across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 28 SMS Assist employees give their leadership a grade of C+, or Top 50% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at SMS Assist are generally satisfied with their total compensation at SMS Assist, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at SMS Assist are pleased with their team. 28 Participants grade the quality of their coworkers a B-. The majority believe the meetings at SMS Assist are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at SMS Assist believe the environment at SMS Assist is positive. Most Participants believe the pace of work at SMS Assist is comfortably fast. About 67% of the employees at SMS Assist work 8 hours or less, while 8% of them have an extremely long day - longer than twelve hours.
Overall, the employees at SMS Assist are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining SMS Assist - Employee Onboarding
The prevailing opinion from Comparably users in Chicago about their company is that it was prepared on their first day. Chicago employees concluded that their overall onboarding experience was positive. 71% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
SMS Assist KPIs and OKRs
Employees’ understanding of SMS Assist's KPIs and OKRs is essential for its success. Out of 1 SMS Assist employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
SMS Assist CEO & Leadership
SMS Assist CEO - Marc Shiffman
69 /100
SMS Assist’s CEO Marc Shiffman started in this role in 2019. Marc’s approval rate is just above average, putting Marc in the Top 40% of all CEOs of similar-sized companies on Comparably, and in the Top 50% compared to the CEOs of all other companies in Chicago. Marc Shiffman is well regarded by employees for the Environment SMS Assist offers, and ranks among the Top 25% of CEOs by employees in that category. Marc is most liked by employees with 3 to 6 Years experience and Caucasian employees. However, African American/Black employees have a slightly unfavorable view of the CEO. When compared to SMS Assist’s competitors, Marc Shiffman ranks just above RealPage’s CEO Dana Jones. With Marc’s leadership, SMS Assist employee respondents are most happy about their Environment and Team. Marc was rated slightly below average for Outlook.
SMS Assist Leadership
The SMS Assist Executive Team is rated a “C+” and led by CEO Marc Shiffman, Vice President of Operations Alexander Welk, and Vice President | Sales & Solutions Development Caspar Wijkerslooth
Marc Shiffman CEO / President
Marc Shiffman serves as the CEO / President of SMS Assist.
Alexander Welk Vice President of Operations
Alexander Welk serves as the Vice President of Operations of SMS Assist.
Caspar Wijkerslooth Vice President | Sales & Solutions Development
Caspar Wijkerslooth serves as the Vice President | Sales & Solutions Development of SMS Assist.
David Turner Vice President Sales
David Turner serves as the Vice President Sales of SMS Assist.
Frank Kelly SVP, Customer Care
Frank Kelly serves as the SVP, Customer Care of SMS Assist.
Joanna Dockrey Vice President Operations
Joanna Dockrey serves as the Vice President Operations of SMS Assist.
Kimmo Babinski VP Sales
Kimmo Babinski serves as the VP Sales of SMS Assist.
Landon Lockhart VP Supply Chain Engineering
Landon Lockhart serves as the VP Supply Chain Engineering of SMS Assist.
Menno Enters Vice President of Sales
Menno Enters serves as the Vice President of Sales of SMS Assist.
SMS Assist Salaries
How much does SMS Assist pay?
How much do people at SMS Assist get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at SMS Assist is $84,312, or $40 per hour, while the estimated median salary is $82,951, or $39 per hour.
At SMS Assist, the highest paid job is a Director of Sales at $230,455 annually and the lowest is a CS Rep at $41,557 annually. Average SMS Assist salaries by department include: HR at $107,349, Admin at $54,847, IT at $60,185, and Sales at $86,068. Half of SMS Assist salaries are above $82,951.
15 employees at SMS Assist rank their Compensation in the Top 50% of similar sized companies in the US (based on 43 ratings) while 14 employees at SMS Assist rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 14 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $54k | $54k | 1st Percentile |
17th Percentile $69k | $69k | 17th Percentile |
33rd Percentile $81k | $81k | 33rd Percentile |
50th Percentile $140k | $140k | 50th Percentile |
67th Percentile $197k | $197k | 67th Percentile |
83rd Percentile $239k | $239k | 83rd Percentile |
100th Percentile $262k | $262k | 100th Percentile |
$84,312*
Average Compensation
$82,951*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
SMS Assist Salaries by Department
Diversity & Inclusion at SMS Assist
Diverse employees at SMS Assist score the company 69/100 across various culture categories, placing SMS Assist in the Top 50% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at SMS Assist across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
SMS Assist Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
Office Perks
- Work From Home Policy
- Unique Office Space
SMS Assist PTO
SMS Assist PTO policy is a critical component of the benefits package offered to employees.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
SMS Assist Careers
SMS Assist Jobs
No Recent Jobs found for SMS Assist on Comparably
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H1B Visa
In 2019, SMS Assist applied for 10 H1B visas. Of the work permits applied for, 80% were approved.
Work Permit Application Outcome
10
Total Applied
H1B Applications Outcome
- 80% Granted (8 out of 10)
- 10% Denied (1 out of 10)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 10)
- 10% Certified-Withdrawn Application was approved but later withdrawn by employer (1 out of 10)
This data was calculated using publicly sourced data from OFLC Performance Data
Let SMS Assist Know You Want To Work There
Overview of Candidates Interested in SMS Assist on Comparably
Candidates By Department
All Industries | 33% | |
|---|---|---|
Design | 17% | |
Sales | 8% | |
IT | 8% | |
Marketing | 8% | |
Other | 25% |
Candidates By Location
Chicago | 67% | |
|---|---|---|
Akron | 17% | |
Glenview Nas | 8% | |
Dallas | 8% |
Frequently Asked Questions regarding SMS Assist
What is SMS Assist address?
SMS Assist location is at 875 N Michigan Ave, Suite 2800
Who is the CEO of SMS Assist?
SMS Assist CEO is Marc Shiffman, their score by employees is 69
What is the salary for Business Analyst in SMS Assist?
Business Analyst average salary in the US is 78k
What are the salaries in the Design in SMS Assist?
The average salaries for Design in SMS Assist is 95k
Who are SMS Assist competitors?
SMS Assist main competitors are RealPage, FacilitySource
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