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Social Solutions Claimed Company
Social Solutions is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot and ETO products offer clients the most comprehensive and secure social good platform available, including case management, participant connection, data insights, outcome analytics and funder enablement solutions. Based in Austin, Texas, Social Solutions was founded 20 years ago by social workers who saw the potential of technology to improve outcomes and help accelerate lasting social change in the communities they serve. To date, more than 90,000 users have adopted the Social Solutions platform to improve their data by measuring and optimizing outcomes. Social Solutions is backed by Vista Equity Partners and serves clients in the US, UK, Canada, New Zealand and Australia. read more
Social Solutions Company Culture
Social Solutions Culture
This score is derived from employee ratings & reviews4.1/5
Social Solutions' Overall Culture is rated B
Top Rated Culture Dimensions
CEO Rating
A+Meetings
A-Team
A-Leadership
B+Work Culture
B+Social Solutions CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Erin Mulligan Nelson
82 /100
See More
Diversity at Social Solutions
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Social Solutions
Bottom 45%Bottom 45% of Similar Size Companies on Comparably
C
Women at Social Solutions have rated CEO Rating, Team, and Work Culture as the highest categories they have scored
Social Solutions eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 35%Top 35% of Similar Size Companies on Comparably
Recommend to a Friend?
22
Social Solutions employees are 22% more likely to recommend Social Solutions as a great place to work
| 44% | Promoters |
|---|---|
| 34% | Passives |
| 22% | Detractors |
Working at Social Solutions
Working at Social Solutions is rated highly by 23 employees, across various culture dimensions. Social Solutions employees are most satisfied about CEO Rating, Meetings, and Team categories, putting Social Solutions’s culture in the Top 25% compared to similar sized companies on Comparably and in the Top 50% compared to other companies in Austin. See below in detail how working at Social Solutions was rated by employees.
Overall Company Culture at Social Solutions
B
Overall Company Culture at Social Solutions is rated B
Last updated months ago
Top
25%
Social Solutions ranks in the Top 25% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Social Solutions Employee Reviews
Out of 22 Social Solutions employee reviews, 95% were positive. The remaining 5% were constructive reviews with the goal of helping Social Solutions improve their work culture.
| Positive Reviews | 95% |
|---|---|
| Constructive Feedback | 5% |
Positive Reviews From Social Solutions Employees
- What do you like best about the leadership team?Lots of autonomy and support to solve interesting problems that ultimately benefit not just a product but society as a whole.
- What do you like best about the leadership team?Back filling vacancies more quickly.
- What makes you most happy at work?The fun, laid back environment.
Constructive Feedback From Social Solutions Employees
- Why do you feel undervalued and what would make you feel better about your compensation?Wages far below local average for most positions. Health plan expensive with high deductible.
Social Solutions Company Information
Social Solutions Company Overview
Social Solutions is the leading provider of cloud software for nonprofit and public sector social service organizations. Our Apricot and ETO products offer clients the most comprehensive and secure social good platform available, including case management, participant connection, data insights, outcome analytics and funder enablement solutions. Based in Austin, Texas, Social Solutions was founded 20 years ago by social workers who saw the potential of technology to improve outcomes and help accelerate lasting social change in the communities they serve. To date, more than 90,000 users have adopted the Social Solutions platform to improve their data by measuring and optimizing outcomes. Social Solutions is backed by Vista Equity Partners and serves clients in the US, UK, Canada, New Zealand and Australia.
Social Solutions was founded in 2000 and its current CEO is Erin Mulligan Nelson. Since its inception 26 years ago, Social Solutions has grown to 320 employees.
Social Solutions Mission, Vision & Values
Social Solutions Mission Statement
Unrivaled technology: To provide the industry’s best technology and data solutions to measure and impact social change. Improved outcome: To lead and advance the ability to measure and optimize outcomes. Community impact: To enable communities to drive greater impact together.
Social Solutions Values
- Impact-obsessed
- Client-inspired Innovation
- Everybody Belongs
- We Win As One
| Headquarter | 10801-2 North MoPac Expressway, Suite 400 Austin, TX 78759 United States of America |
|---|---|
| Website | www.socialsolutions.com |
| Founding Date | 2000 |
| Tel | 1-866-732-3560 |
| Company Status | Private |
| Jobs | www.socialsolutions.com/culture-careers/ |
| Social Sites |
Social Solutions Competitors
Social Solutions competitors include Mark43, Guidance Software, and PeopleFluent. Social Solutions ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Social Solutions compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Social Solutions Employees
Social Solutions has 320 employees. 23 employees at Social Solutions have reviewed Social Solutions across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 23 Social Solutions employees give their leadership a grade of B+, or Top 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Social Solutions are generally satisfied with their total compensation at Social Solutions, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Social Solutions are extremely happy with their team. 23 Participants grade the quality of their coworkers an A-. The majority believe the meetings at Social Solutions are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Social Solutions believe the environment at Social Solutions is positive. Most Participants believe the pace of work at Social Solutions is comfortably fast. About 47% of the employees at Social Solutions work 8 hours or less.
Overall, the employees at Social Solutions are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Social Solutions - Employee Onboarding
The prevailing opinion from employees about joining Social Solutions is that the company was prepared on their first day. Social Solutions employees concluded that their overall onboarding experience was negative. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Social Solutions KPIs and OKRs
At Social Solutions 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Social Solutions' KPIs and OKRs is essential for its success. Out of 3 Social Solutions employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Social Solutions CEO & Leadership
82 /100
Social Solutions CEO Awards and Recognitions
Social Solutions’s CEO Erin Mulligan Nelson started in this role in 2020. Erin’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 15% compared to the CEOs of all other companies in Austin. With a high CEO score, Erin Mulligan Nelson has won the Top Rated CEO in 2017. Social Solutions’s CEO is highly regarded especially by employees in the HR department, employees with Over 10 Years experience, and employees with Entry Level experience. However, employees in the Engineering department, employees with 1 to 3 Years experience, and Male employees have a less favorable view of the CEO and believe there is room for improvement. Compared to Social Solutions’s competitors, Erin Mulligan Nelson ranks right above Guidance Software CEO Patrick Dennis. Under Mulligan Nelson’s leadership, Social Solutions employee respondents are most happy about their Meetings and the company’s Team. Perks And Benefits and Office Culture are two areas, according to respondents, where Social Solutions could stand to see real improvement.
Social Solutions Leadership
The Social Solutions Executive Team is rated a “B” and led by CEO Erin Mulligan Nelson, Chief Financial Officer & Chief Operating Officer Ken Saunders, and VP of Finance Samuel Foshay
Erin Mulligan Nelson CEO / President
Erin is the Chief Executive Officer at Social Solutions. She is a seasoned business leader who is known for her ability... read more
Ken Saunders Chief Financial Officer & Chief Operating Officer
Ken is the Chief Financial Officer and Chief Operating Officer at Social Solutions. He comes to the organization with... read more
Samuel Foshay VP of Finance
Sam is the Vice President of Finance at Social Solutions, where he leads the finance, accounting, and business... read more
Ashley Boyer VP of Nonprofit Sales
Ashley is the Vice President of Nonprofit Sales at Social Solutions. She leads our Inside Sales and Enterprise Sales... read more
Josh Coffey VP of Engineering
Josh is the Vice President of Engineering at Social Solutions, where he leads the development and innovation of Social... read more
Erin Mulligan Nelson Chief Executive Officer
Erin is the Chief Executive Officer at Social Solutions. She is a seasoned business leader who is known for her ability... read more
John Manganaro Chief Product Officer
John comes to us from Chicago, where he has spent over a decade in the SaaS world. Most recently, John helped launch a... read more
Joel Martins Chief Technology Officer
Joel joined Social Solutions in November 2016 as Chief Technology Officer. As Social Solutions CTO, Joel manages the... read more
Keaton ONeal General Counsel
Keaton is the General Counsel at Social Solutions. She has over a decade of experience as legal counsel in the SaaS... read more
Social Solutions Salaries
How much does Social Solutions pay?
How much do people at Social Solutions get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Social Solutions is $129,886, or $62 per hour, while the estimated median salary is $250,095, or $120 per hour.
At Social Solutions, the highest paid job is a General Counsel at $270,222 annually and the lowest is an Admin Assistant at $45,034 annually. Average Social Solutions salaries by department include: Marketing at $106,615, Finance at $63,132, Design at $83,862, and Engineering at $126,269. Half of Social Solutions salaries are above $250,095.
21 employees at Social Solutions rank their Compensation in the Bottom 45% of similar sized companies in the US (based on 68 ratings) while 20 employees at Social Solutions rank their Perks And Benefits in the Bottom 40% of similar sized companies in the US (based on 23 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $112k | $112k | 1st Percentile |
25th Percentile $164k | $164k | 25th Percentile |
50th Percentile $230k | $230k | 50th Percentile |
75th Percentile $266k | $266k | 75th Percentile |
100th Percentile $382k | $382k | 100th Percentile |
$129,886*
Average Compensation
$250,095*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Social Solutions Salaries by Department
Diversity & Inclusion at Social Solutions
The Diversity score provides insights into how diverse employees feel and rate their work experience at Social Solutions across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Social Solutions Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
Office Perks
- Company Social Outings
- Work From Home Policy
Social Solutions PTO
Social Solutions' PTO and Vacation policy typically gives 15-20 days off a year with 50% of employees expected to be work free while out of office. Paid Time Off is Social Solutions' 2nd most important benefit besides Healthcare when ranked by employees, with 33% of employees saying it is the most important benefit. Social Solutions' benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Social Solutions Careers
Social Solutions Jobs
No Recent Jobs found for Social Solutions on Comparably
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H1B Visa
In 2019, Social Solutions applied for 3 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
Social Solutions has a total of 320 employees
3
Total Applied
H1B Applications Outcome
- 100% Granted (3 out of 3)
- 0% Denied ( out of 3)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 3)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 3)
This data was calculated using publicly sourced data from OFLC Performance Data
Let Social Solutions Know You Want To Work There
Overview of Candidates Interested in Social Solutions on Comparably
Candidates By Department
All Industries | 32% | |
|---|---|---|
Customer Support | 17% | |
Engineering | 9% | |
Admin | 8% | |
Sales | 8% | |
Other | 26% |
Candidates By Location
Austin | 28% | |
|---|---|---|
New York City | 4% | |
Montgomery | 4% | |
Kirkland | 2% | |
Daly City | 2% | |
Other | 60% |
Frequently Asked Questions regarding Social Solutions
What is Social Solutions address?
Social Solutions location is at 10801-2 North MoPac Expressway, Suite 400
Who is the CEO of Social Solutions?
Social Solutions CEO is Erin Mulligan Nelson, their score by employees is 82
What is Social Solutions eNPS?
The eNPS for Social Solutions is 22
What is the salary for Customer Service Manager in Social Solutions?
Customer Service Manager average salary in the US is 70k
What are the salaries in the Operations in Social Solutions?
The average salaries for Operations in Social Solutions is 81k
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