SparkFun Electronics FAQs

This document outlines the various standards with which SparkFun is compliant. For information on compliance with laws or legal authorities please see our Guidelines for Law Enforcement. PCI Compliance SparkFun is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS) version 2.0. This standard covers the secure handling of cardholder data: Cardholder Data Any personally identifiable data associated with a credit card holder. This could be an account number, expiration date, name, address, social security number, etc. All personally identifiable information associated with the cardholder that is stored, processed, or transmitted is also considered cardholder data. SparkFun passes cardholder information through our servers to our payment gateway provided by FirstData. As such SparkFun is required to complete a Self Assessment Questionnaire at level D annually. SparkFun last submitted a completed SAQ-D August 26, 2015. SparkFun is also responsible for quarterly automated PCI scans by an approved scanning vendor (ASV). Our current ASV is ControlScan. Do Not Track Compliance SparkFun complies with the Do Not Track standard for respecting the wishes of visitors who wish to opt out of tracking technologies. See our Privacy Policy for more information. RoHS Compliance RoHS = Restriction of Hazardous Substance Directive Here is the European Union WEEE directive that started it all. If you’ve seen the trash can icon with an X imprinted on an electronic device, you’ve seen this directive in action. Basically it is a reduction in lead and other harmful materials in electronics and how these products are disposed of. As of July 1st, 2006 many of the electronic products being sold in the EU must be RoHS compliant. There are exceptions including electronics that fall into the “Control & Monitoring Equipment” which many SFE products can be described as. While the US has no legislation on use of lead in the manufacturing of electronics, we work hard to keep up with the rest of the world. Becoming lead-free was a huge pain, but we feel it’s important to limit our footprint on the world. So the ICs and the components on RoHS products produced by SFE are lead-free, the solder and solder paste that is used during construction contains no lead, and the printed circuit boards (PCBs) are produced in such a way to have no lead or mercury, and some fun chemicals like polybrominated diphenyl ethers are extremely limited. So if you see a product page with this symbol: RoHS then you’ll know the board, components, and soldering techniques are all lead-free, RoHS compliant, and a little less harmful for you, me, and the earth. Unfortunately, we cannot provide conformance documentation for products that are RoHS compliant. If you’d like to learn more, checkout RoHS on Wikipedia.

Your use of the Site is at your risk. The information, materials and services provided on or through the Site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither SparkFun nor any of their affiliates warrant the accuracy or completeness of the information, materials or services provided on or through this web site. The information, materials and services provided on or through the Site may be out of date, and neither SparkFun, nor any of its respective affiliates makes any commitment or assumes any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions. All products and services purchased on or through the Site are subject only to any applicable warranties of their respective manufactures, distributors and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. We make no warranties to those defined as "consumers" in the Magnuson-Moss Warranty-Act. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions. SparkFun does not approve or recommend the use of our products or resources in critical life-support or medical devices, or for any use or application in which the failure of a single component could create a situation in which property damage, personal injury or death is likely to occur. Don't hack your pacemaker! And if you do, you absolve SparkFun and/or the manufacturer of the product in question of all damages, costs, and expenses that may be incurred, including without limitation, attorney fees and costs related to any lawsuit or threatened lawsuit arising out of the use of our products in unauthorized applications.

SparkFun assumes no responsibility, nor will be liable, for any damages to, or any viruses or malware that may infect your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing the Site, or your downloading of any information or materials from the Site. In no event will SparkFun or any of its respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, nor any party involved in the creation, production or transmission of the Site, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of the Site, any web sites linked to the Site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions. In the event of any problem with the Site or any Content, you agree that your sole remedy is to cease using the Site. In the event of any problem with the products or services that you have purchased on or through the Site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this web site.

These terms of service supersede any other agreement between you and SparkFun to the extent necessary to resolve any inconsistency or ambiguity between them. These terms of service will be governed by and construed in accordance with the laws of the State of Colorado, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to the Site will be brought only in the courts of the State of Colorado or the United States District Court for the District of Colorado. A printed version of these terms of service will be admissible in judicial and administrative proceedings based upon or relating to these terms of service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Getting your order placed is fast and easy. Just follow these steps: Add the items you want to your cart. Make sure the quantities are correct. Click “Secure Checkout” from the cart page. If you’re not already logged in, log into your account, create a new account, or just choose “Continue as Guest.” Verify the correct address is selected. If not, select the correct one or make a new one. Select a shipping method. Select a payment method. If applicable, enter a promotional code or purchase order number in the appropriate field. Make sure you’ve reviewed the Terms of Service and Shipping Policy. Click “Continue.” On the next page, verify that all information is correct. If no, click “Edit Order”. If yes, click “Place Order.” Your order has been placed when you see your 7-digit order number. That’s it! We’ll take it from there.

These terms of service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current terms of service because they are binding on you. Certain provisions of these terms of service may be superseded by legal notices or terms located on particular pages of the Site.

You or we may suspend or terminate your account or your use of the Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of the Site at any time without notice.

Thanks for placing an order with SparkFun! I’m sure you’re just as excited to receive your order as we are to send out your goodies. The first thing you can do to check the status of your order is to log in to your account and check your order history. That’ll show you where your order is in processing in real time. You can also follow the link below to check the status of your order: http://www.sparkfun.com/orders Once we’ve gotten everything packed up and out the door you’ll get an email with your tracking information so you can monitor your order in transit. Once you have your tracking ID number you can follow one of the links below to the corresponding carriers tracking page: FedEx UPS USPS NOTE: Please keep in mind that FedEx International Mail Service (or FIMS) does not have tracking as an available service. So, if your tracking ID number starts with "FIMS", your order cannot be tracked. Orders shipped with this method will be delivered in 2-6 weeks.

At SparkFun we pride ourselves on the relationships we build with educators around the world. Are you an educator that wants to partner with SparkFun? If so, please don't hesitate to reach out to our education department! You can get into contact with our education department by sending an email to [email protected].

SparkFun has partnered with retailers located around the world. If you are looking for a distributor near you please follow the link below! You’ll be able to search for distributors near you by using your postal code: https://www.sparkfun.com/distributors If you are interested in working with SparkFun Electronics by becoming a distributor please follow the link below and fill out our distributor application: https://www.sparkfun.com/distributors/apply

Holidays SparkFun will be closed the following days in 2016. No orders will ship these days, but you can still place an order through the website as usual. May 30th, 2016 - Memorial Day July 4th, 2016 - Independence Day September 5th, 2016 - Labor Day November 24th, 2016 - Thanksgiving November 25th, 2016 - Day after Thanksgiving December 23rd, 2016 - Christmas Eve (Observed) December 26th, 2016 - Christmas Day (Observed) December 30th, 2016 - New Year’s Day (Observed)

SparkFun Gift Certificates are codes that can be used as cash in checkout. Once your payment is confirmed, you can print and distribute it as you like to a recipient of your choosing. After you purchase a gift certificate, you will be sent an email with a certificate that you can email or snail mail to the recipient. We do not send out a physical certificate. In order to send a Gift Certificate that you have purchased, please follow the “Send Gift Certificate” link from the My Account screen. If you want to buy a gift certificate you can do that here. NOTE: In some cases it may take 1-2 business days for your Gift Certificate to become available.

All orders with a Colorado shipping address will include Colorado sales tax on the merchandise portion of your order, unless you provide us with an exemption permit or Colorado resale tax form. Tax is calculated based on the shipping zip code. We do not charge sales tax for orders with a shipping address outside Colorado.

You may pay by any of the following methods. United States funds only. We do not accept C.O.D. orders. Credit Card We accept Visa, MasterCard, American Express, and Discover. We can only refund for up to 90 days from the date of the charge. After that time, we will need to refund with store credit or another method. In order to help prevent payment fraud, we may need to hold your order for further verification. We will be in contact if this is applies to you. PayPal If you select PayPal during checkout, you will be redirected to that website, then back to ours to complete your order. If your order has back orders, you may not be redirected to the PayPal site. This is because we do not take payment until your order is ready to ship. Once everything is in stock, we’ll send you a money request. Make sure your addresses are correct on our site. We do not verify any address information with PayPal. Offline Payment Use this option to get your order in the system now and handle payment later. It’s also useful if you need a quote to get a purchase approved. Place the order with this option and use the resulting invoice as the quote. Then the order is sitting right here waiting for you once payment is available. If you no longer need the order as placed, please contact Customer Service so we can cancel it. This option is not available for guest checkout. Check or Money Order Send your check or money order to: SparkFun Electronics 6333 Dry Creek Parkway Niwot, CO 80503 Please do not use this option if you are paying with a Purchase Order. Reference your order number on the document. Not available for orders that are split into two shipments. For accounting reasons, this option is not available for Local Pickup orders. This option is not available for guest checkout. Net 30 (Purchase Order) This payment option is for established Net 30 customers, and can only be used for tracked/insured shipping methods or local pickup. Not established for Net 30? Check out our Purchase Orders section. Wire Transfer This is a direct transfer from your bank to ours. Necessary information will be included with your Order Confirmation email. This option is not available for guest checkout. We will not release your order for shipment until payment clears. Not available for orders that are split into two shipments. Not available for orders under $100. Please be sure to include your Order Number, Customer Number, and Company Name (if applicable) in the transfer information. Usually take 3-5 business days to clear. Your order will ship once your payment is verified by our bank. A record of the transaction from your bank is not sufficient to release an order.

Third Party Services Do Not Track Do Not Track is a standard for telling sites that you don’t want to be tracked. It’s aimed at sites you don’t visit directly, like advertisers and social media platforms. SparkFun supports the Do Not Track standard. While third party plugins with access to visitor browsing data are limited on sparkfun.com, all are disabled for visitors passing a Do Not Track HTTP header. This includes third party tools for analytics, live chat, and web optimization (described below). Email We use GMail, and mail sent to or from sparkfun.com addresses generally passes through Google’s servers. Promotional and informative mail sent to mailing lists, such as the newsletter, is sent using HubSpot. Automated mail sent from a triggering event, like a back-in-stock notification, is sent from sparkfun.com directly. All users with accounts can manage all subscriptions via the Email tab in Account Settings. All users can opt out of these lists by clicking Unsubcribe in the emails. See HubSpot’s privacy policy here. Shipping Providers and Export Control We offer shipping through third parties: FedEx, UPS, and the United States Postal Service (via a service called Endicia). We pass delivery addresses, phone numbers, and invoices to these companies to the extent required for quoting shipping prices and successful delivery of orders. We comply with United States export regulations and authorities. We use Visual Compliance to automatically screen billing and delivery addresses for potential export control violations. This entails transmission of customer billing and delivery address information to Visual Compliance servers. Payment Providers Credit Card payments are processed through FirstData. All credit card data including the cardholder name, credit card number, expiration date, CVV, and full billing address are sent to FirstData via an API for processing. Details regarding what products a customer is purchasing and other demographic information are not sent to FirstData. Each transaction is logged by retaining the transaction amount, the cardholder name, the last four digits of the credit card, and the card expiration date. No other credit card data is stored at any point on SparkFun servers. This is in full compliance with the PCI-DSS, which you can read more about in our Compliance Policy. PayPal is offered as a payment method. When using PayPal on sparkfun.com a user must provide their PayPal email address. The user will then be directed to paypal.com to complete their payment, after which they will be redirected to sparkfun.com to complete the order. Analytics SparkFun uses Google Analytics, HubSpot, DoubleClick, Facebook, and CrazyEgg to track aggregate behavior of visitors on sparkfun.com. Google Universal Analytics is a service hosted on Google’s servers, and is our primary analytics tool. It is activated by a JavaScript snippet that loads on every page to send visitor behavioral information to Google. SparkFun uses this information to understand how visitors use our site. Sometimes SparkFun will run A/B tests, where Google Analytics will track cookies set on users to divide them into groups that get slightly different pages to see which perform better. Visitors who have Do Not Track enabled will not have any information sent to Google’s servers for use in analytics. SparkFun also utilizes Google Analytics Demographics and Interest Reporting. This means we combine personally identifiable information about your SparkFun account, browsing, and shopping habits and merge it with Google’s tracking cookies, all of which goes to Google. This is enabled by default for all visitors to SparkFun.com. You can opt out of this by enabling Do Not Track headers in your browser or installing and enabling the Google Analytics Opt-Out Browser Add-on. Content Hosting We serve image files (like product images) and other resources from Amazon’s CloudFront. Uses can choose to display a Gravatar associated with the email address on their account. This will expose a hash of the address to the public web and to Gravatar, which may be a privacy concern. Chat and Search We use Olark to offer chat features. Unless a user is browsing with Do Not Track enabled, a small JavaScript fragment is loaded from Olark’s servers on each page. Olark’s Terms of Service We use Swiftype to provide search results on sparkfun.com for products, blog posts, tutorials, wish lists, and other content. The text of search strings is sent from our servers to Swiftype. We do not send any information about customers to Swiftype. Social Media We maintain accounts on various social media platforms, including Facebook, Twitter, Google+, Pinterest, Flickr, GitHub, YouTube, Ello, and Instagram, and Tumblr. While some of these platforms are themselves invasive of user privacy, we will do our best to apply the principles outlined in the rest of this policy to our use of social media. We do not make use of third-party social media badges or widgets which function as trackers. Ticketing/CRM We use Desk.com, Salesforce, and HubSpot to manage and prioritize customer contacts, including those by email, phone, chat, and social media.

SparkFun assumes the following responsibilities: Protecting all data generated by and provided to us by our users from being stolen, compromised, or used in violation with this policy. Never selling user-provided and user-generated data for financial gain or competitive advantage. Providing transparency for our users into what data we collect and what we do with it including what access third parties have to user data and for what purpose. Informing users if their data is compromised, either by failure to protect data or by order to surrender data to a legal authority, to the fullest extent we are lawfully able. What We Know About You If you register an account with SparkFun, we’ll have access to your e-mail address and any additional contact information you choose to provide us. If you place an order, we retain a record of the contents of the order, delivery and billing address information, and any communication you might have with our customer support team about the order. If you use features such as commenting, in-stock notifications, and comment reply notifications, we retain record of this fact. If you browse sparkfun.com, with or without a login, we know for a limited time that a user at your IP address has visited pages on the site. We collect data on what products and content you browse in order to offer better value to you through personalized email, and to see which products/content are the most useful to you.

What is SparkFun? SparkFun is an electronics manufacturer and reseller of electronic tools. We do not sell complete products, instead we sell various electronic pieces that can be assembled to create many different types of projects and end-user products. What User Information Does SparkFun Have? User information is held by SparkFun in accordance with our Privacy Policy and Terms of Service. We require a subpoena, court order, or other valid legal process to disclose information about our users. Some user profile information is public, so anyone can see it. A SparkFun user profile may contain various comments the user has posted, and at the user’s option may display a profile image hosted by Gravatar. In addition, the user has the option to fill out an alias and several short biographical fields for display on their public profile. Please see our Privacy Policy for more information on the data we collect from users. Public profile information is provided at the user’s discretion. It is not verified by SparkFun and may be inaccurate. Data Retention SparkFun retains different types of information for different time periods. SparkFun does not retain IP address information for more than 60 days. In accordance with PCI Compliance requirements, SparkFun does not retain detailed credit card information. Private Information Requires a Subpoena or Court Order In accordance with our Privacy Policy and Terms of Service, non-public information about SparkFun users is not released except as lawfully required by appropriate legal process such as a subpoena, court order, or other valid legal process. Requests for User Information SparkFun Electronics Inc is located in Niwot, Colorado and will only respond in compliance with U.S. law to valid legal process. For example, requests for contents of communication require a U.S. search warrant. Requests From Non-U.S. Law Enforcement U.S. law authorizes SparkFun to respond to requests for user information from foreign law enforcement agencies that are issued via U.S. court either by way of a mutual legal assistance treaty or a letter rogatory. It is our policy to respond to such U.S. court ordered requests. Will SparkFun Notify Users of Requests for Account Information? Yes. SparkFun’s policy is to notify users of requests for their information prior to disclosure unless we are prohibited from doing so by statute or court order (e.g., an order under 18 U.S.C. 2705(b)). What Information Must Be Included? When requesting information, your request must include: The customer name and any products in question (e.g., Bob Johnson and accelerometers), Details about what specific information is requested and its relationship to your investigation, A valid e-mail address so we may get back in touch with you upon receipt of your legal process. You can fax SparkFun, attention Operations & Legal, at: 1-303-443-0048. Or you can mail your request to SparkFun: SparkFun Electronics c/o Operations & Legal 6333 Dry Creek Parkway Niwot, CO 80503 SparkFun only accepts legal process from law enforcement agencies delivered by mail or fax. Acceptance of legal process by these means is for convenience only and does not waive any objections, including the lack of jurisdiction or proper service. We do not accept legal process via e-mail. General Inquiries Other general inquires may be sent via e-mail to: [email protected]. NOTE: We do not accept legal process via e-mail. E-mail from non-law enforcement domains will be automatically discarded. Non-law enforcement requests should be sent through our regular contact methods. We appreciate and have liberally used Twitter’s Guidelines for Law Enforcement.

When you talk to our support teams If you email us, chat with us, or call us on the telephone for support we can and most of the time will record the interaction. This is done so for training and audit purposes and the private conversations between customers and support staff are never sold to or shared with third parties (except when a third party tool, such as email or our chat service, is used to make the interaction possible). Logging and Log Retention In order to understand traffic to our sites and diagnose technical problems, we log individual web requests. These logs include time of request, individual IP address, referer, and user agent strings. We may retain these logs for up to 60 days, although individually-identifying information will be obscured after one week. In order to prevent fraud and detect malicious behavior, we log IP addresses for specific actions, such as creating a customer account and placing an order. This information is automatically deleted after no more than 60 days. Except in the case of malicious traffic, we will not share log data with any third party, unless compelled by legal process to do so. Cookies, Tags, Tracking Pixels, and HTTPS We use cookies, tags, and tracking pixels to know when users are logged in to SparkFun services and to track preferences such as display currencies and the rendering of product menus. Our analytics software, DoubleClick and CrazyEgg, use tags/tracking pixels to help keep track of how many unique visitors we’re getting, where they come from, and how they navigate our site, unless you’re browsing with Do Not Track enabled. We use this information to inform site improvements. We do our best to serve all content securely over HTTPS.

When and How We Send Email We send email to users when orders are placed, paused, shipped, or ready for local pickup. We may be in contact when an order requires payment before shipping or if other issues prevent us from fulfilling an order. We will send you email to verify your email address or if you request a password reset. We may send you email to request reviews of our products or feedback on your experience with our website, products, or customer support. We will notify users if we believe their privacy has been compromised, if it is within our power to do so. For example, if we discover a customer’s account user login information has been exposed elsewhere on the web, or if we are compelled to disclose information to law enforcement. We offer a set of opt-in email subscriptions for things such as newsletters, in-stock notifications for products, and comment reply notifications. You can control your subscriptions (when logged into your account) on the Email Notifications page. All new customers are signed up to our main newsletter by default, and SparkFun may at any time add all new and all existing customers to existing and new newsletters at our discretion. We may occasionally send you an email that you did not request or trigger with an action of any kind in order to promote a certain aspect of our site, products, or services.

From time to time, the Site may contain links to web sites that are not owned, operated or controlled by SparkFun or their respective affiliates. All such links are provided solely as a convenience to you or as User Content submitted by other users for which we are not responsible. If you use these links, you will leave the Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other web sites, or any content, materials or other information located or accessible from any other web sites, or the results that you may obtain from using any other web sites. If you decide to access any other web sites linked to or from the Site, you do so entirely at your own risk.

Preorders and backorders are essentially the same thing: a way to buy stuff that’s not in stock. The only difference is that preorders are items that have never been in stock, but will be soon. They’re both handled the same way. Not all products can be backordered when they go out of stock. If an out of stock item can be backordered it will clearly display a “Backorder” button, otherwise it cannot be backordered by any means. There are two types of backorders: Intentional and Accidental. Intentional Backorders This is when you, the customer, add an out-of-stock item to your cart by clicking the “Backorder” button. We do not charge for intentionally backordered items until they are ready for shipment. If your cart contains only backordered items, there will be no charge submitted at checkout. When everything is in stock and the order is ready to be shipped, a charge will be submitted via the payment method you selected at checkout. If you have some in-stock and some backordered items, you will see a checkbox on the shopping cart page that says “Ship Complete Order”. If you check this box, no charge will be submitted at checkout, and we will hold all in-stock items for you while we wait for the backordered ones to arrive. Once all your items are in stock, the full charge will be submitted and the order shipped. If you do not check this box, we will charge for all in-stock items and the initial shipping/handling upon submission of the order. Once your backordered items are available, we will charge for the products, and a second shipping/handling fee if applicable. You will receive notification of 2 separate orders: one for the in-stock items and one for the backordered items. Please Note: If you choose to have in-stock items ship now and backordered items later, a shipping/handling charge may apply to each shipment. Shipping charges will be clearly displayed at time of checkout. Accidental Backorders This is when our website indicated that there was stock available for your order, but we were actually out. D'oh! We work very hard to keep our stock numbers accurate. This type of backorder is rare, but there are a variety of issues that can lead to inaccuracies. We apologize for any inconvenience. We will ship all in-stock items right away, with the backordered items shipping as soon as they are available. They will ship via the same shipping method you selected during checkout. You will not be charged additional shipping. A second order number will be generated to accommodate the accidentally backordered items.

The Site is an online retailer of electronics assemblies, components, and accessories, as well as an online community which enables customers and visitors to share comments, opinions and ideas, participate in contests and promotions, and access support materials provided on the Site ("Services"). Services include, but are not limited to, any service and/or content SparkFun makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services. Content ("Content") includes, but is not limited to text, user comments, information, data, graphics, news articles, images, illustrations, software, and downloads. Your access to the Site may be interrupted as a result of repair to or maintenance on the Site, or due to equipment malfunction, or any other reason that may be beyond the control of SparkFun. SparkFun reserves the right, at its sole discretion and without prior notice, to suspend availability of the Site and/or any Service and/or remove any Content at any time. SparkFun may also impose limits on certain features and Services or restrict your access to parts of or all of the Site and the Services without notice.

Terms of Service The following document outlines the terms of service and use of the SparkFun.com website. You can also review our Privacy Policy, which outlines our practices towards handling any personal information that you may provide to us. By using SparkFun.com services you acknowledge that you have accepted and will abide by these terms, whether or not you have read and understood them. The column on the right provides a short explanation of the terms of service and is not legally binding. I. Acceptance Of Terms - By using SparkFun.com you agree to all the terms on this page. II. Description of Service - SparkFun.com is a site where you can buy stuff and participate in an online community. Sometimes the site will break or otherwise be inaccessible, and this may happen without warning. III. Registration - You can buy stuff as a guest but then won't have access to stuff people with regular accounts have, like posting comments or making wish lists. To use all site features you need to create a full account without violating the rights of others. IV. Products and Content - The stuff we sell today may not be for sale tomorrow at the same price, or with the same specifications, or for sale at all. We do our best to portray our products accurately but can be wrong sometimes. You won't use anything you buy from us to break any laws. V. User Conduct - You cannot use our site to harass people, post offensive stuff, or post spam. You can scrape us using APIs we provide, but don't try to slam our servers too hard or you'll be blocked. VI. Trademarks, Copyrights, and Licenses - SparkFun has a trademark, so don't go violating it by calling yourself SparkFun. Don't steal content you see here. If you use something here that's open sourced then do so without violating the license on it. VII. User Content Submitted or Made Available for Inclusion on the Site - Stuff you post here may be visible to others. By submitting stuff you still own it and you're giving us license to use it however we want without having to ask for permission. VIII. Third Party Links - We're not responsible for any links on our site that take you off our site. Look at the URL before you click, and click at your own risk. IX. Shipping and Returns - We only ship stuff where we're legally allowed to ship stuff. We accept returns but not if you didn't read the manual and fried your board. More details can be found in our Shipping and Returns policies. X. Disclaimers - Stuff you buy from us may break. Don't use it in a project where somebody's life or safety is on the line (don't hack your pacemaker)! XI. Limitations of Liability - Use this site at your own risk. We're not liable if your computer gets screwed up somehow while you're using this site. XII. Revision to the Terms - These terms may change, and if they do, those changes will appear here. XIII. Choice of Law; Jurisdiction - SparkFun does business in Colorado (US). If you take us to trial for any reason it has to be in Colorado court. XVI. Termination - You can be banned from this site. If you owe us money and get banned or you shut down your account you still owe us money.

You agree that you, and not SparkFun, are solely responsible for all Content you post or otherwise submit to the Site. SparkFun does not control user submitted Content and, as such, does not guarantee the accuracy, integrity or quality of such Content. You understand that by using the Site you may be see or otherwise be exposed to Content that is offensive, objectionable, or otherwise disagreeable. As a condition of use, you promise not to use the Services for any purpose that is unlawful or prohibited by these Terms, or any other purpose not reasonably intended by SparkFun. Examples include, but are not limited to: Abusing, harassing, threatening, or intimidating any person; Posting Content that is in any way obscene, libellous, defamatory, offensive, profane, pornographic, infringes on the copy rights of another person, or encourages the posting of such Content, or that constitutes or encourages conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law; Using the Services for any purpose (including posting or viewing Content) that is not permitted under the laws of the jurisdiction where you use the Services; Posting any communication or solicitation designed or intended to obtain password, account, or private information from any SparkFun user; Creating unwanted 'spam' to any person or any URL; Imposing an unreasonable or disproportionately large load on our infrastructure, as determined by the sole discretion of SparkFun, including interfering with the proper working of the Site or any activities conducted on the Site, or by automating the collection of data on the site without using SparkFun-provided machine-readable formats; Posting Content including comments, reviews, or votes, by using an automated tool for the mass-creation of content, or in exchange for receiving money, or any other organized effort that in any way artificially alters the Content of the Site; Egregious advertising or soliciting any user to buy or sell any products or services from an entity other than SparkFun; Selling your account. You are solely responsible for your interactions with other users of the Site. SparkFun reserves the right (but is not obligated) to monitor disputes between users and take any necessary action to remediate violations to the Terms. This may be immediate and may include without limitation, the immediate removal of the related materials from the Site and/or the suspension or deletion of all associated user accounts. We will fully cooperate with any law enforcement authorities who provide a court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials. For more details see the Guidelines for Law Enforcement.

When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the Site and with US law. All purchases from the Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the Site pass to you upon delivery of the items to your specified shipping address (DAP, buyer's shipping address, Incoterms® 2010) unless otherwise specified in writing. You are responsible for contacting us to initiate any claim for damaged and/or lost shipments. You are responsible for paying any import duties and taxes on your order. SparkFun does not do business with entities in, or who intend to reexport any product to, a country embargoed by the government of the United States. Currently, the only countries we do not ship to are Cuba, Iran, North Korea, Sudan, and Syria. You are responsible for ensuring no product purchased from SparkFun is transported through or to one of those countries. See our Shipping Policy for more detail. SparkFun accepts returns for any unmodified product for any reason within 90 calendar days from the date of receipt of merchandise. After such time, requests for return will be considered but are not guaranteed to be accepted. "Unmodified" means a product that is in the same condition in which it was received. See our Returns Policy for more detail.

All features, content, specifications, products and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. SparkFun makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from the Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. We attempt to ensure that information on this Site is complete, accurate and current. Despite our efforts, the information on the Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on the Site. For example, products included on the Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

In order to access the full set of Services you are required to open an account with SparkFun. If purchasing goods as a guest you are required to provide a valid email address in addition to valid billing and shipping information, but your access to all other services will be restricted (this will create a "guest" account that will contain no information other than your email address and order information). To access all Services you must open an account and select a password. Maintaining the security and confidentiality of your user account password is your responsibility. Additional registration information you provide is optional except where explicitly designated. Deliberately providing false registration information may constitute a breach of the Terms, which may result in immediate termination of your SparkFun account. You may optionally select a user name for your account, called an Alias. You may not use an Alias already in use by another user. If you use as an Alias a name that is offensive, vulgar, a registered trade mark or anything that is otherwise not legally available for your use this may result in you being denied use of that Alias or losing access to your user account. Services are available only to individuals who are either (i) at least 18 years old, or (ii) at least 13 years old, and who are authorized to access the Site by a parent or legal guardian. If you have authorized a minor to use the Site, you are responsible for the online conduct of such minor, and the consequences of any misuse of the Site by the minor.

The design of the Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from the Site are protected by copyright, trademark and other laws. The contents of the Site are Copyright (c) 2014, SparkFun Electronics Inc., or their respective affiliates and suppliers. All rights reserved. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. Certain trademarks, trade names, service marks and logos used or displayed on the Site are registered and unregistered trademarks, trade names and service marks of SparkFun Electronics and its affiliates. Other trademarks, trade names and service marks used or displayed on the Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on the Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Site without the written permission of SparkFun Electronics or such other owner. Where applicable content on the Site may be open sourced with a discrete open source license. You are responsible for reading and understanding the terms of an additional licensing for content and downloads made available by the Site or linked to through the Site.

Please read this section carefully before posting, uploading, or otherwise submitting any Content to the Site. Other than personally identifiable information, which is subject to the Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to the Site in any manner ("User Content") is and will be considered non-confidential and non-proprietary. By submitting User Content to the Site you are granting SparkFun a worldwide, non-exclusive license to use the User Content and are representing and warranting to SparkFun that the content is owned or duly licensed by you, and that SparkFun is free to publish, distribute and use the User Content as hereinafter provided for without obtaining permission or license from any third party. We and our respective affiliates and our or their designees may use any or all User Content for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Content. We will have no obligation to use, return, review, or respond to any User Content. We will have no liability related to the content of any such User Content, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Content that includes any material we deem inappropriate or unacceptable.

Need change something about your order or just want it canceled? Pause your order until we can fix it for you. To pause your order: Log into your account. Click “My Account” in the upper right. Click “Order History.” Click the red “Need to change something?” button on the line of the order you’re looking for (it’s next to the Order ID). Enter a brief note letting us know what you’d like to do. Click “Pause Order.” We’ll take it from there. You can ask us to change the items on your order, update an address or payment method, or just cancel it. Customer Support will get back to you by email within one business day regarding your request. If you ask us to add items to your order, unless otherwise directed, we will submit the charge to the original card/account. Only orders that are still in New Order can be paused. If your order has already moved to a different status, you won’t be able to pause it. If you pause your order, it may no longer qualify for our Same-Day Shipping guarantee.

All web pages available at SparkFun.com and all linked pages and subdomains ("Site"), are owned and operated by SparkFun Electronics, Inc. ("SparkFun") an American corporation and is accessed by you under the Terms of Service described below ("Terms"). Please read these terms carefully before using the services. By accessing the site, viewing any content or using any services available on the site (as each is defined below) you are agreeing to be bound by these terms, which together with our Privacy Policy and Customer Support Policies, governs our relationship with you in relation to the site.

We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it can take longer. Please see the Same-Day Shipping section for details. You will be sent at least 2 emails for each order you place: The Order Confirmation verifies that your order is in our system. Please review the email to make sure all the information is correct. The Ship Notification is to let you know that your order is ready to go. It will be picked up by the shipping company the next time they come by our building.

We want you to love your new parts and gadgets! Sometimes your project changes or something is not working the way you thought it would. Never fear, we are here to help! 90 day unmodified return policy If you are not 100% satisfied with your order, we will be happy to arrange a return for any unused and unmodified items purchased within 90 days. Modified product return policy If you have modified your part and something goes wrong or you aren’t satisfied with your item, our fantastic team of dedicated technicians can help trouble shoot and offer advice to determine if your parts are defective. In the event that something is determined to be a manufacturer error or failure due to defective materials, we will repair, return or exchange the item(s) as needed. Damaged in Shipment Please email [email protected] right away. Include a description of the damages, and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be arranged with Customer Service. General Return Guidelines Please arrange an RMA with us prior to sending any returns back to us. Returns must include any accessories, documentation, etc. included with the product. Please do not remove, desolder, or otherwise modify any connected items before contacting Tech Support. Eligibility for return of modified items is determined on a case-by-case basis; we can not guarantee eligibility for modified items. Returns may take up to 2 weeks to process, not including transit times. Replacement orders can not be modified to include different or additional parts. Sparkfun will pay/refund shipping charges if the damage is found to be related to a manufacture error. Returns for orders older than 90 days are eligible for replacement or store credit only. We reserve the right to limit support, and deny returns on items that were purchased over a year ago, ding and dent items, or old version releases. In the event that your return is not received in restockable condition, we reserve the right to change your refund method to store credit only. We highly suggest all returns are sent via a trackable shipping method. Lost packages that are sent via non tracked methods are not guaranteed. Non Returnable Items We apologize that there is a small selection of products that we can not offer a return on. This list includes Opened 3D printer filament (factory sealed may be returned) SIM cards Lithium Ion Batteries Lithium Metal Batteries Lithium Coin Cell batteries NiMH batteries Alkaline batteries Partially or completely assembled Shapeoko If a non returnable item arrives damaged or is not functioning properly, please do not hesitate to contact us to see if further action may be taken. Please note that due to shipping regulations, you can not legally ship Lipo batteries without proper certification.

Once you place your order, it will pass through a series of statuses during fulfillment. Normal Statuses New Order - This indicates we’ve received your order. Picking - Your order has been printed, and we’re in the process of pulling your parts from the shelves. No changes to your order are possible once it is in this status or further. Packing - All stock has been pulled for your order. It is now waiting to be packed up. No changes to your order are possible once it is in this status or further. Shipped - Your order has been completely packaged and moved to our shipping dock. It’s ready to go! You should receive an email that your stuff is on the way to you (with a tracking number if your shipping method is tracked). Nope, no changes to your order in this status either. Other Statuses You May Encounter Exception - This indicates your order needs human interaction before it can be released for shipment. This is often the case with lithium batteries, export control issues, and orders you have requested be paused for changes. Orders in Exception status usually get cleared quickly. We will contact you if we need additional information. PayPal Waiting For Payment - Either we’re waiting for your PayPal echeck to clear (it takes a few days), or we’ve sent you a payment request (watch your email for a notification from PayPal.) Either way, once PayPal confirms payment, we’ll release your order for shipment. Ready For Pickup - This applies to Local Pickup orders only. It means your order is at our front desk waiting for you to come pick it up. Other - There are a few other order statuses, but they don’t apply to the vast majority of orders. If you have any questions, please email us and we’ll explain the state of your order.

We offer Net30 terms to approved customers. We do not offer any other terms. To apply, download and complete the Net30 application and email it to [email protected]. For approved Net30 customers: SparkFun offers two Purchase Order processing options, and customers are able to switch between the two. Our Same-Day Shipping guarantee does not apply to Purchase Orders. Fast Track Processing: Place an order via our website that corresponds to your PO, and email or fax us a copy of that PO referencing the SparkFun Order Number. Please be sure to enter your Purchase Order Number in the appropriate field during checkout. POs received via this method will be processed within 1 business day from the time of receipt. Traditional Track Processing: Email or fax us a copy of the PO. Please include the account number or email address where this order needs to be processed. If any items are out of stock, we will provide this information and the approximate lead time. POs received via this method will be processed within 1 to 3 business days from the time of receipt. Submit your Purchase Order document (and your SparkFun Order Number if applicable): email - [email protected] fax - 303-443-0048. Please make sure that a contact name and email or phone number is listed on the Purchase Order.

International Shipping We ship to your country! Unless you live in a country that is embargoed by the US government (currently Iran, North Korea, Sudan, and Syria). We still can’t ship to Cuba normally, but that is theoretically changing sooner than later. Everywhere else is groovy. Most international shipments will incur additional fees in the form of duties and taxes. These fees are your responsibility, and are in addition to the shipping cost we charge at checkout. See Duties and Taxes below for details. For all international shipments, we charge a $2 handling fee plus the shipping estimate from the carrier. Shipping Methods For shipping addresses outside the US, we offer 7 options: FedEx - (tracked and insured) FedEx International Priority - 1-3 business days, longer for rural FedEx International Economy - 3-5 business days, longer for rural UPS - (tracked and insured) UPS Worldwide Express Saver - 1-3 business days, longer for rural UPS Worldwide Expedited - 3-5 business days, longer for rural United States Postal Service USPS Express Mail International - usually 5-10 business days. Trackable. Only allowed for orders up to $300 in value. Delivery is made by the destination country’s postal service. USPS First Class Mail International - usually 2-4 weeks, but can take 6 weeks or more. NOT trackable. Only allowed for orders up to $300 in value. Delivery is made by the destination country’s postal service. Please Note - First Class Mail International packages are NOT insured. In the case a package is lost or damaged in transit, SparkFun is not responsible for replacing the order. International Economy SparkFun’s International Economy Shipping option, also known as FedEx International Mail Service (FIMS), is carried by FedEx to your country, then handed off to the local postal service for delivery with standard mail. This shipping option will deliver to PO Boxes. Shipping time varies greatly depending on destination. Delivery is usually made in 2-4 weeks, but can take as long as 6 in some cases. Only allowed for orders up to $300 in value. Economy is not an insured shipping method. As such, SparkFun is not responsible for replacing the package should it be lost in transit. There is no tracking available for this shipping method. Duties and Taxes All duties and taxes for international shipments are the responsibility of the customer. SparkFun is not responsible for any extra charges once the original package has been shipped. We can’t tell you exactly what the charges will be, but here’s a duty calculator to help with estimation. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order with any remaining funds being refunded to the customer. In the event that the extra charges exceed the value of the order, we may charge those amounts to the credit card originally used for the order. Export Restrictions As mentioned above, we are not able ship anything to any address in the countries of Cuba, Iran, North Korea, Sudan, and Syria. Beyond that, we also sell some items that are known as “dual-use items”. These are products designed for civilian use, but that could be used for devious purposes in the wrong hands. The rules vary by item, but we’ll be in direct contact with you if we need further information. Please contact Customer Service if you have any questions regarding an item and/or its destination. Signature Requirements International shipments’ signature requirements vary by carrier and destination. If you have questions regarding your particular shipment, contact Customer Service. Using your own FedEx/UPS account If you have a FedEx or UPS account, you may choose to use it to cover the shipping charges for your order. To do so, enter your account number in the appropriate field during checkout. We will then charge only our standard $2 per-order handling fee, and will submit the shipping charges to your account. Please note: Your contracted rates may vary greatly from ours. The shipping estimate you see at checkout has no relation to what you will eventually be billed. Please do not enter your FedEx or UPS account number unless you are absolutely certain you want to ship on your own account instead of ours. Same-Day Shipping SparkFun guarantees to ship your order the same day you place it IF and ONLY IF your order meets ALL the following criteria: Your order is placed before 2:00PM, Mountain Time. You select a shipping method other than Economy, International Economy, USPS First Class Mail, or First Class Mail International. The day you place your order is a Business Day. All items are in-stock. Your order is paid in full at the time you place it. Your order is not considered an Exception. Your order value is less than $1,200 before shipping costs. You are not a SparkFun Distributor. Your order does not require any modification before it is able to ship. Your order does not contain any lithium-ion or lithium-metal batteries. If your order does meet all the listed requirements, we guarantee shipment of your package that day. If it doesn’t meet them all, we may still get it out the same day, but no promises. Definitions: Time - The timestamp on your order must be before 2PM Mountain Time to qualify. An order placed at 1:59:59PM counts, 2:00:00PM does not. Orders placed at 2PM and later will be considered to qualify for the next business day. The time used is the timestamp on your order, which will be displayed once your order is placed. Shipping Method - We guarantee most, but not all, of our available shipping methods. All options from FedEx and UPS qualify, as do USPS Express Mail, USPS Express Mail International, and USPS Priority. We do NOT guarantee Economy, International Economy, USPS First Class Mail, or USPS First Class Mail International. These will be processed within 1-3 business days of placement. Business Days - Business Days are traditionally defined as the weekdays of Monday, Tuesday, Wednesday, Thursday, and Friday. Excluded are the weekend days of Saturday and Sunday, as well as any Holidays. You can see a list of the weekdays SparkFun will be closed for Holidays here. Additionally, SparkFun may be unexpectedly closed for inclement weather, off-site company events, zombie apocalypse, etc. In the event of such closure, SparkFun will post notice of closure on the front page of our website as soon as possible. If SparkFun does need to close unexpectedly, that day will not be considered a Business Day, even if the zombies have gotten into our server room and we are unable to update the site to tell you about it. In-Stock - Your order must contain only in-stock items to qualify for same-day shipping. If we don’t have it, we can’t ship it to you. There is the potential that your order will contain an Accidentally Backordered Item. In this case, we can only guarantee the ship date on all remaining items in your order, and ship the Accidentally Backordered Item(s) as soon as possible. Please see our Backorder Policy for more details. Paid in full - Only orders paid in full at the time of placement qualify. This limits payment methods to Credit Card and most PayPal transactions. Orders paid with a PayPal “echeck” do not qualify. Orders paid entirely with a Gift Certificate do qualify. All other payment methods do not qualify for same-day shipping. At this time, we do not guarantee same-day shipping for Net30 orders. Exception - While rare, there is the chance that your order will go to an Exception status, instead of the normal New Order status. You will be notified upon placing your order if your order is an Exception. Most orders that do go to Exception, and otherwise qualify, will be cleared quickly and shipped within the same-day time frame. Because some will require additional information from the customer, though, we cannot guarantee it. You can see our Order Status Information section for more details. Order Value - In order to ensure the quality of very large orders, we need to exclude orders valued at $1,200 and up from this guarantee. Your order will be processed within 1-3 business days after any order verification, and/or modification has been completed and payment has been received. Distributors - Distributor orders don’t qualify. Sorry folks. Your order will be processed within 1-3 business days after any order verification, and/or modification has been completed and payment has been received. Does not require modification - Your order must be valid to ship as you placed it. If any changes are required to your order before it is able to be shipped, it is disqualified from the same-day shipping guarantee. These changes may be intentional, such as you needing to add an item or correct a shipping address, or unintentional, such as providing an invalid FedEx account number or an address deemed undeliverable by your selected shipper. Batteries - Lithium Ion and Lithium Metal are considered dangerous goods and take additional packing and paperwork in order to ship. If your order qualified but didn’t ship same day: We work hard to meet our guarantee, but sometimes, reality won’t allow it. If you feel your order falls under this category, please contact us!

Same-Day Shipping SparkFun guarantees to ship your order the same day you place it IF and ONLY IF your order meets ALL the following criteria: Your order is placed before 2:00PM, Mountain Time. You select a shipping method other than Economy, International Economy, USPS First Class Mail, or First Class Mail International. The day you place your order is a Business Day. All items are in-stock. Your order is paid in full at the time you place it. Your order is not considered an Exception. Your order value is less than $1,200 before shipping costs. You are not a SparkFun Distributor. Your order does not require any modification before it is able to ship. Your order does not contain any lithium-ion or lithium-metal batteries. If your order does meet all the listed requirements, we guarantee shipment of your package that day. If it doesn’t meet them all, we may still get it out the same day, but no promises. Definitions: Time - The timestamp on your order must be before 2PM Mountain Time to qualify. An order placed at 1:59:59PM counts, 2:00:00PM does not. Orders placed at 2PM and later will be considered to qualify for the next business day. The time used is the timestamp on your order, which will be displayed once your order is placed. Shipping Method - We guarantee most, but not all, of our available shipping methods. All options from FedEx and UPS qualify, as do USPS Express Mail, USPS Express Mail International, and USPS Priority. We do NOT guarantee Economy, International Economy, USPS First Class Mail, or USPS First Class Mail International. These will be processed within 1-3 business days of placement. Business Days - Business Days are traditionally defined as the weekdays of Monday, Tuesday, Wednesday, Thursday, and Friday. Excluded are the weekend days of Saturday and Sunday, as well as any Holidays. You can see a list of the weekdays SparkFun will be closed for Holidays here. Additionally, SparkFun may be unexpectedly closed for inclement weather, off-site company events, zombie apocalypse, etc. In the event of such closure, SparkFun will post notice of closure on the front page of our website as soon as possible. If SparkFun does need to close unexpectedly, that day will not be considered a Business Day, even if the zombies have gotten into our server room and we are unable to update the site to tell you about it. In-Stock - Your order must contain only in-stock items to qualify for same-day shipping. If we don’t have it, we can’t ship it to you. There is the potential that your order will contain an Accidentally Backordered Item. In this case, we can only guarantee the ship date on all remaining items in your order, and ship the Accidentally Backordered Item(s) as soon as possible. Please see our Backorder Policy for more details. Paid in full - Only orders paid in full at the time of placement qualify. This limits payment methods to Credit Card and most PayPal transactions. Orders paid with a PayPal “echeck” do not qualify. Orders paid entirely with a Gift Certificate do qualify. All other payment methods do not qualify for same-day shipping. At this time, we do not guarantee same-day shipping for Net30 orders. Exception - While rare, there is the chance that your order will go to an Exception status, instead of the normal New Order status. You will be notified upon placing your order if your order is an Exception. Most orders that do go to Exception, and otherwise qualify, will be cleared quickly and shipped within the same-day time frame. Because some will require additional information from the customer, though, we cannot guarantee it. Order Value - In order to ensure the quality of very large orders, we need to exclude orders valued at $1,200 and up from this guarantee. Your order will be processed within 1-3 business days after any order verification, and/or modification has been completed and payment has been received. Distributors - Distributor orders don’t qualify. Sorry folks. Your order will be processed within 1-3 business days after any order verification, and/or modification has been completed and payment has been received. Does not require modification - Your order must be valid to ship as you placed it. If any changes are required to your order before it is able to be shipped, it is disqualified from the same-day shipping guarantee. These changes may be intentional, such as you needing to add an item or correct a shipping address, or unintentional, such as providing an invalid FedEx account number or an address deemed undeliverable by your selected shipper. Batteries - Lithium Ion and Lithium Metal are considered dangerous goods and take additional packing and paperwork in order to ship. If your order qualified but didn’t ship same day: We work hard to meet our guarantee, but sometimes, reality won’t allow it. If you feel your order falls under this category, please contact us!

If your shipping address is in Colorado you can opt to pick up your order in person at our office. We do not charge for this service. Our address is: SparkFun Electronics 6333 Dry Creek Parkway Niwot, CO 80503 Click here for a map. All Local Pickup orders must be prepaid. For accounting reasons, we do not accept cash, check, or money orders as payment for them. We package Local Pickup orders 3 times a day. If your order is placed by 10AM, it will be ready by noon. If your order is placed by noon, it will be ready by 2PM. If your order is placed after noon, it will be available for pickup at 10AM the following business day. One exception to this rule: if your order goes directly into the Exception status, it may not be ready at the time stated. You may pick up your order between 10am and 4pm, Monday though Friday, but please make sure it is ready. When your order progresses to the Ready For Pickup status, you will receive an email letting you know it is, well, ready for pickup. If your order is in another status, give us a call to find out why. Your Local Pickup order will be available at our front desk for two weeks once it’s prepared. After that time, we will return those items to stock and provide you with a refund. Please contact our Customer Service team if you need to make other arrangements for your order! A handy-dandy table for reference: Your order time: Ready for pickup: Before 10:00am noon Before noon 2:00pm After noon 10:00am of the next business day

Return to Sender Packages Packages can be returned to us for many reasons. Depending on the reason for return, there may be additional charges applied to your order. Please read below for more information. Packages can be returned to us for missing or incorrect address information. Please take a moment to check and make sure your address book is up to date. There is also an order review page where you can double check this information. If the carrier you select charges us to return the package, we will either a) deduct that from your refund if you want to cancel or b) if you choose to re-ship the package it will be added to the cost of the re-shipment fee. Packages can be returned to us if they are refused at customs for any reason. Sometimes we choose to get these packages back. If there are any customs fees and shipping charges to return your order, this will be deducted from the refund (if you want to cancel the order) or added to the re-shipment fee if you want to re-ship the order. Please see our Shipping Policy for additional information regarding international orders Please note that if your package is marked to be returned to SparkFun, it could take longer than expected to receive as these packages are not marked as a priority from the shipping company. Sometimes it can take a couple of weeks before we get them back! We will only hold a returned package for one week before we restock and refund (if applicable). If you are wondering where your order is, please also check your spam filter as we may be trying to get a hold of you! If you think your package is going to be returned to us, please send us an email to [email protected] so we can note your order and wait for its return.