86
NPS
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SUMMIT
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About SUMMIT's Brand
SUMMIT is driven by entrepreneurship.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
SUMMIT NPS
SUMMIT's Net Promoter Score (NPS) is a 86 with 91% Promoters, 4% Passives, and 5% Detractors. Net Promoter Score tracks whether SUMMIT's customers would recommend using the product based on a scale of -100 to 100.
SUMMIT Overall NPS
| 91% | Promoters |
|---|---|
| 4% | Passives |
| 5% | Detractors |
SUMMIT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 96 | Aug 2020 | 96 |
Mar 2022 96 | Mar 2022 | 96 |
Aug 2022 92 | Aug 2022 | 92 |
May 2023 92 | May 2023 | 92 |
Jan 2024 90 | Jan 2024 | 90 |
Mar 2024 89 | Mar 2024 | 89 |
Oct 2024 87 | Oct 2024 | 87 |
Nov 2024 84 | Nov 2024 | 84 |
Jan 2025 86 | Jan 2025 | 86 |
May 2025 86 | May 2025 | 86 |
Feb 2026 86 | Feb 2026 | 86 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SUMMIT Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of SUMMIT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SUMMIT Product Quality
3.9/5
SUMMIT has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock SUMMIT's overall Product Quality score rated by its users and customers.
SUMMIT Product Information
SUMMIT serves markets in the United States. SUMMIT supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
SUMMIT’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Benefits Administration Software
Insurance Software
SUMMIT Pricing
SUMMIT ROI & Value For Money
3.7/5
SUMMIT has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SUMMIT's overall ROI score rated by its users and customers.
SUMMIT Pricing Plans
SUMMIT has a pricing structure that accommodates small, medium, and large businesses.
Who Uses SUMMIT?
Small Businesses
Medium Businesses
Large Enterprises
SUMMIT Customer Satisfaction (CSAT)
SUMMIT Customer Satisfaction (CSAT) Score
72 / 100
SUMMIT has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
72%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SUMMIT Customer Service
4.1/5
SUMMIT has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About SUMMIT's Customer Service
Address
200 Business Park Drive, Suite 202, Armonk, NY
Website
https://www.summit-service.com/
Phone Number
(914) 500-8505
Consumer vs. Employees
SUMMIT scored a 86 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of SUMMIT would recommend the brand to a friend. ENPS measures how likely SUMMIT employees would recommend working at SUMMIT to a friend.
Net Promoter Score
86
NPS Score
| 91% | Promoters |
|---|---|
| 4% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 40% | Promoters |
|---|---|
| 8% | Passive |
| 52% | Detractors |
