-19
eNPS Score
Q&A With Sun Basket Employees
Sun Basket employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Sun Basket
Customer service AND providing organic meals like they CLAIM
Totally incompentent. I changed my addess in the app over a month ago and for the past 4 weeks the deliveries went to my old address. Each time I talked to customer service who said that I would be refunded and that it was fixed. Wrong on both. Dont waste your time or money.
The Organic, fresh, clean ingredients. Delicious sauces. Best I have had.
The website is difficult to navigate and I can't ever see my order history. Also, my produce is rotten or has been frozen and thawed (ruining it completely) over 90% of my deliveries, so I buy produce at the grocery store to supplement, making these meals very expensive.
Mismanaged Company. They will be out of business if nothing changes.
Q&A With Sun Basket Employees
IDX: 0 TOT: 18
What's one thing you wish you'd known before joining Sun Basket?
Top Employee Response
senior leadership has no large scale food production experience
That they’d do so little vetting for senior management and allow completely unqualified people negatively effect both production and culture.
That they would onboard failed and unqualified “operations managers” with apparently no background checks on their employment history.
How much diversity is there among employees at Sun Basket?
Top Employee Response
A tremendous amount. It’s one of the few positives they currently have going for them.
Both hourly and salaried staff are very divers on the west coast.
How difficult is it to maintain a social life while in your job at Sun Basket?
Top Employee Response
For most managers it’s often very hard. The operations managers and GMs seem to have plenty of time away from the facility though.
Anything below the level of operations manager can be very difficult. All lower management than that are often expected to work 10-15 hour days as well as their staff, and be available 24/7. The operations manager and general manager’s reaction to employees and junior to mid-level management working those hours for extended periods of time(weeks to months) is “well, this is production.” They do not participate in such long days. It doesn’t inspire people to follow.
What benefits does Sun Basket provide?
Dental, medical, 401K matching.
Does Sun Basket drug test or do a background check?
for hourly employees in operations yes. all others no.
What is the PTO policy at Sun Basket?
for hourly employees its basically a pool of sick days earned. For salaried employees its unlimited and based on discretion of your bosses. Some people take way more advantage of this than others.
What should I wear for an interview at Sun Basket?
Business casual. Avoid ties, shiny shoes, or full suits. Jeans and a button up, maybe a low key blazer or coat.
What is the dress code at Sun Basket?
Pretty casual. In operations its extremely laid back (closed toed shoes/pants required) but for the rest its casual to business casual. I only ever saw suits when we were ringing the bell on NASDAQ
If you could make changes, how would you improve the culture at Sun Basket?
Top Employee Response
I would give the staff, associate to managers, clear pathways ahead in their careers. I would also expect higher levels of accountability and excellence from leadership
How secure do you feel at your job at Sun Basket?
Top Employee Response
Not very. The culture permits senior managers to accomplish very little, while openly undercutting middle and junior management as a substation for adding value of their own.
What unique perks and benefits does Sun Basket provide?
Top Employee Response
The free farmers market each week can keep associates stocked up on produce and grocery items for a week easily.
What's the office layout like at Sun Basket?
Top Employee Response
Pretty cramped in operations. Most salaried staff have tightly shared work spaces.
How's the morale at Sun Basket?
Top Employee Response
WC the hourly moral is very high now. Salaried staff openly discusses their discontent and options for leaving.
What do you like best about the leadership team at Sun Basket?
Positive, driven, integrity
What are some of the best things about your team at Sun Basket?
Talent
What is most positive about the culture and environment at Sun Basket?
Top Employee Response
We all believe in this company and are willing to work hard to ensure its success.
What makes you most happy at Sun Basket?
The work, the people, the brand
What is the best part about your compensation package at Sun Basket?
Flexibility
Curious about what work's like at Sun Basket?
Anonymously Ask Sun Basket Employees Any Question
Should I work at Sun Basket?
25% of Sun Basket employees would encourage their friends to become coworkers, whereas 31% are neutral and 44% would not recommend working at Sun Basket to their friends.
| 25% | Promoters |
|---|---|
| 31% | Passive |
| 44% | Detractors |
