Sweetwater Employee Reviews
Out of 1848 Sweetwater employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Sweetwater improve their work culture. The IT team, with 99% positive reviews, reports the best experience at Sweetwater compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 20% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
I am eager to grow in the company, and have no understanding of what steps I can take to be considered for advancement. I asked and was told to constantly remind them of what I need, but I see others that started after me get promoted. Inclusivity would be greatly appreciated and deserved.
Review from Customer Support Dept
listening to employees, and constantly changing directions. people are stressed and there is no sense that there is a direction.
We don't all have a chance at advancement unless you know the right people. Positions don't get posted for us to appoly, but somehow promotions and vacancies are fill simutaneously. Sweetwater is sweet to the customers, but not so sweet to the employees.
Review from Sales Dept
Consider yearly raises larger than 40 cents. Allow us to work from home when we're sick to not encourage - no, require people to come into the office and spread sickness when we all work in cubicles near 4-10 other people all day long.
Review from Customer Support Dept
There are constant changes that benifit the company and not the employee. Structural changes need to be mode give and take, and not just take.
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I don't know that I necessarily feel undervalued at Sweetwater. I think I am valued, as a person, but I think Sweetwater is notorious for underpaying employees.
Review from HR Dept
Compensation could be better, but it is fair.
Review from Sales Dept
I have been with the company a little over a year and have consistently demonstrated dedication, strong performance, and commitment to my role. However, I have notices that others who joined after me have been promoted, and I was told it was because I didnt constantly remind them.
Review from Customer Support Dept
I feel like I do a lot of things that are outside of my role because they are the right thing to do, but it isn't always acknowledged. I am not miserable but I think I offer a lot.
Review from Sales Dept
Management gaslights about industry compensations vs other industries. Size and scope of work are not taken into consideration. There needs to be a realignment with what inustries are paying for the same job title and scope of work. promotions and advancement is lacking.
What do your coworkers need to improve and how could you work together better?
Ive notices some dynamics that make collaboration feel a bit less open and inclusive. There are constant rolling of eyes at me, passive aggression, and cliques that exclude those with melanin.
Review from Customer Support Dept
Most of the teamt that was recruited by Jordan Bridges have no sense of team. Their is a lack of unity that keeps us from being at the level we were at before.
Review from Sales Dept
We work well together as things are now.
Review from Operations Dept
There is a severe lack of privacy among the workspace. Additionally, as a non-musician working at a music company, I often feel left out (I guess that might be my own fault)
Review from Admin Dept
What needs to change to make the company culture better?
Not culture, but I would encourage Sweetwater to continue looking at time off policy. Overall the benefits package is solid, but that is an opportunity for improvement. The culture is solid. I would say that while we say we communicate well, there are pockets within the company where that's not true
Review from Engineering Dept
Mentorship and equal opportunity for women
While there is still more work to do, we're making positive strides. Across Sweetwater, we hired 346 females last year. 75 females earned promotions. We have numerous females in VP and higher positions. Keep adding your voice! - Jeff Ostermann, CPO
Listen to employees. There is one set of rules for managers and a different set for the rest of us. Senior managers are all conservative white men. There is no diversity, no representation, no encouragement or promotions for women or minorities.
Review from Marketing Dept
I'm sad to hear your view on this. 75 females earned promotions last year. We have numerous females and people of color in management and higher-level positions. We keep working hard in this area and won't let up. - Jeff Ostermann, CPO
What would you improve about your company's interview process?
There aren't any Interviews reviews of Sweetwater yet.
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What's going wrong and how can it be improved?
I do not feel valued or feel like I have a long term future here.
Management doesn't listen and have poor leadership skills. Watching people fail yet get promoted while those that do the job perfect get stuck cause they are good is depressing. I don't get regular one-on-ones, so there is no developing happening to help me grow.
Review from Sales Dept
Sales is favored above all, regardless of how much other departments contribute to customer retention. Sales is able to get vendor perks, free merchandise, contests and giveaways while tech support exists so they don't have to put any work in beyond making the money.
Review from Customer Support Dept
The stress and workload are too great. I and several of my coworkers have ended up in the hospital due to stress.
No paid breaks. To far to park
Review from Customer Support Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Sweetwater yet.
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