0
NPS
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Synergy One Lending
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About Synergy One Lending's Brand
Our vision is to blend a powerful technology platform with fully empowered A+ talent to create a best-in-class experience for our borrowers and employees. With an outstanding reputation among our peers, our Leadership Team that ‘walks the walk’ and supports the growth and development of our originators.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
3/5
Customer Service
Synergy One Lending NPS
Synergy One Lending's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Synergy One Lending's customers would recommend using the product based on a scale of -100 to 100.
Synergy One Lending Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Synergy One Lending NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synergy One Lending Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Synergy One Lending users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Synergy One Lending Product Quality
3.2/5
Synergy One Lending has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Synergy One Lending's overall Product Quality score rated by its users and customers.
Synergy One Lending Product Information
Synergy One Lending’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.s1l.com/
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Synergy One Lending Pricing
Synergy One Lending ROI & Value For Money
4/5
Synergy One Lending has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Synergy One Lending Customer Satisfaction (CSAT)
Synergy One Lending Customer Satisfaction (CSAT) Score
50 / 100
Synergy One Lending has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Synergy One Lending Customer Service
3/5
Synergy One Lending has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Synergy One Lending's overall Customer Service score rated by its users and customers.
About Synergy One Lending's Customer Service
Address
3131 Camino Del Rio N #150, San Diego, CA 92108
Website
http://www.s1l.com/
Phone Number
(888) 995-1256
Synergy One Lending's Social Links
Synergy One Lending as an Employer
4.7/5
Synergy One Lending has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Synergy One Lending scored a 0 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Synergy One Lending would recommend the brand to a friend. ENPS measures how likely Synergy One Lending employees would recommend working at Synergy One Lending to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
