Syntellis Employee Reviews
Out of 496 Syntellis employee reviews, 96% were positive. The remaining 4% were constructive reviews with the goal of helping Syntellis improve their work culture. The Product team, with 100% positive reviews, reports the best experience at Syntellis compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 21% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
I could not be working for a better company. I am happy here!
Review from Customer Support Dept
Review from Marketing Dept
Review from HR Dept
What do you like best about the leadership team?
They lead by example and culture
Review from Customer Support Dept
They frequently discuss up coming changes for the company and my team
Review from Customer Support Dept
Approachable, open to new ideas
Review from Marketing Dept
I like Flint's consistent communication. He repeats things he already said, giving us confidence that he's committed to the direction he's laid out.
Review from HR Dept
They communicate a clear direction for myself as an individual and for the Team/company as a whole.
Review from Customer Support Dept
What does the leadership team need to get better at?
Communication - so many things Syntellis tries to do that are good, but bungles it by not explaining what's going to happen before it happens. There's an increasing lack of autonomy that I'm seeing occur due to lack of clarity in strategic goals that are actionable.
Review from Engineering Dept
We need clarity. I can hardly do ly job without any ounce of clarity. Im sick of doing a TON of work and it getting scratched because we so completely unclear on what we are doing.
Review from Marketing Dept
Listening to the entire team, not just people who agreed with whatever the ELT wanted to do anyway
Review from Customer Support Dept
What is the best part about your compensation package?
My cash compensation is the best part. I wish that the 401k matching was better and immediately vested.
Review from Customer Support Dept
1/2 days off on second Fridays. Flex PTO. Compensation is good.
Review from Customer Support Dept
Option of PTO choices - standard package or use as you go
Review from Marketing Dept
2nd Fridays and other time off
Review from HR Dept
unlimited pto is the best part
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
we were given like a 3% raise this year. that's just so much lower than i've ever received since starting in the tech field. not even enough to catch up to inflation. no bonuses for everyone either, only high level employees (who already make the most money...) which is another first for me in tech.
Review from Engineering Dept
I submitted expenses for reimbursement and had to wait 3 months to get them declined. Not only am I working multiple jobs to make ends meet but i also cant get my own money back.
Review from Marketing Dept
Increase salary and benefits and better work life balance
Review from Customer Success Dept
Would feel better if our compensation was more on the level of other comparable companies in the industry and worked to revaluate bonus and stock options.
Review from Customer Success Dept
More compensation for work I am doing would be improvement
Review from Marketing Dept
What are some of the best things about your team?
Collaboration and willingness to help each other
Review from Customer Support Dept
We have no problems communicating with each other
Review from Customer Support Dept
My co-workers have dedication and intelligence.
Review from Customer Support Dept
Open to ideas and improvements; 2-way conversations are welcomed; teaming
Review from Marketing Dept
They genuinely like and care about each other
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Syntellis yet.
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What is most positive about the culture and environment at your company?
Management cares about us as people and works to ensure we don't overexert ourselves
Review from Customer Support Dept
I like how everyone is open and up to date with the times
Review from Customer Support Dept
It is a culture of collaboration
Review from Marketing Dept
My manager and the rate at which I've been promoted
Review from HR Dept
I do genuinely believe that most folks are trying to improve the culture and environment at Syntellis. For the most part, people are kind and helpful.
Review from Engineering Dept
What needs to change to make the company culture better?
honest conversations about historical problems we've had, attrition, etc. I think we've kind of hid away from the topic and it is making it worse
Review from Marketing Dept
What did you like most about the interview process?
I enjoyed meeting folks from every department that I would be engaging with. I was able to ask all of my questions along the way and get a true sense of what it would be to work for Syntellis.
Review from Customer Success Dept
I like the ability to meet with the team ahead of submitting offers.
Review from HR Dept
Meeting the team members and people I would work with
Review from HR Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Syntellis yet.
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What makes you most happy at work?
Working remote so I can sit outside and collaborating with colleagues
Review from Customer Support Dept
That ideas are heard and good ideas can be implemented without a lot of bureaucracy
Review from Marketing Dept
Learning new things to succeed in my role.
Review from Customer Support Dept
Finding solutions for customer concerns.
Review from Customer Support Dept
Many aspects. I always look forward to a sincere and welcomed thank you for my contribution. I love helping our customers have a positive interaction with our company, and making a difference.
Review from Customer Success Dept
What's going wrong and how can it be improved?
I'm worried that Syntellis will be sold to another company and I'll lose my job
Review from HR Dept
There is a lot of bureaucracy that I've had to deal with. It has made getting things done very hard and time-consuming. The matrix org structure makes it difficult to know who to talk to/when and who has authority. The company strategy is not clear, so individual decision-making is challenging.
Review from Engineering Dept
Moving back into a larger corporate entity after being a smaller company has reminded me of the bottlenecks and delays in replies when needed.
Priorities change so frequently that it can be hard to feel that we've accomplished much
Communication from our executive team is rough. We are left waiting for direction/approval or rushed into ideas we don't necessary support.
Review from Marketing Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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