Syntellis Employee Reviews
Out of 496 Syntellis employee reviews, 96% were positive. The remaining 4% were constructive reviews with the goal of helping Syntellis improve their work culture. The Product team, with 100% positive reviews, reports the best experience at Syntellis compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 21% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Communication - so many things Syntellis tries to do that are good, but bungles it by not explaining what's going to happen before it happens. There's an increasing lack of autonomy that I'm seeing occur due to lack of clarity in strategic goals that are actionable.
Review from Engineering Dept
We need clarity. I can hardly do ly job without any ounce of clarity. Im sick of doing a TON of work and it getting scratched because we so completely unclear on what we are doing.
Review from Marketing Dept
Listening to the entire team, not just people who agreed with whatever the ELT wanted to do anyway
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
we were given like a 3% raise this year. that's just so much lower than i've ever received since starting in the tech field. not even enough to catch up to inflation. no bonuses for everyone either, only high level employees (who already make the most money...) which is another first for me in tech.
Review from Engineering Dept
I submitted expenses for reimbursement and had to wait 3 months to get them declined. Not only am I working multiple jobs to make ends meet but i also cant get my own money back.
Review from Marketing Dept
Increase salary and benefits and better work life balance
Review from Customer Success Dept
Would feel better if our compensation was more on the level of other comparable companies in the industry and worked to revaluate bonus and stock options.
Review from Customer Success Dept
More compensation for work I am doing would be improvement
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Syntellis yet.
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What needs to change to make the company culture better?
honest conversations about historical problems we've had, attrition, etc. I think we've kind of hid away from the topic and it is making it worse
Review from Marketing Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Syntellis yet.
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What's going wrong and how can it be improved?
I'm worried that Syntellis will be sold to another company and I'll lose my job
Review from HR Dept
There is a lot of bureaucracy that I've had to deal with. It has made getting things done very hard and time-consuming. The matrix org structure makes it difficult to know who to talk to/when and who has authority. The company strategy is not clear, so individual decision-making is challenging.
Review from Engineering Dept
Moving back into a larger corporate entity after being a smaller company has reminded me of the bottlenecks and delays in replies when needed.
Priorities change so frequently that it can be hard to feel that we've accomplished much
Communication from our executive team is rough. We are left waiting for direction/approval or rushed into ideas we don't necessary support.
Review from Marketing Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Syntellis yet.
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