Telus International Claimed Company
TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. read more
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Statistics on work related support is below any standards and starts to look like harassment.
What are some of the best things about your team?
Support from within the team of agents
Why do you feel undervalued and what would make you feel better about your compensation?
compensation is base on statistics.
What does the leadership team need to get better at?
Contact the agent before finishing the statistics on the agent.
What's going wrong and how can it be improved?
Complex support issues and little agent experiences in soft-skills by difficult and inpatient customers with little Admin skills.
What did you like most about the interview process?
Expectations on training and work as an agent with direct contact with customers, by phone, chat or mail.
What is most positive about the culture and environment at your company?
Most are aware of the difficulties and special the corona restructures within the agent's team, but many other people are not respecting the mouth coffer while walking through the corridors.
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