Telus International Claimed Company
TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. read more
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I've worked at Telus International in Las Vegas for 5 years. The Client is Google Fi. I often wonder if Google knows how poorly and disrespectfully we are treated by Telus International?
What does the leadership team need to get better at?
What leadership? They only include TL's who are in their 20's. Do you think they're going to be honest and talk about the real issues?
What did you like most about the interview process?
They took it seriously years ago. Now they just want butts in seats. People with no experience. They kind of people who show up wearing slippers.
What do your coworkers need to improve and how could you work together better?
Yes. Sit down, stop finding reasons to get up and walk around. Yet some of these TL's are fine with it if they're friends with you. It's a young crowd and it shows. If you're hanging outside of work with management, you have it made.
What's going wrong and how can it be improved?
It starts from the top. Upper management, then the young inexperienced TL's who feel running the place like tyrants writing out PIPS or hints whenever they feel like it and believe me, if they don't like you they'll skip hint 1-2 and just issue the 3rd so you'll constantly worry about your job.
Why do you feel undervalued and what would make you feel better about your compensation?
5 years ago I started out at $15 an hour, 5 years later I make $1 more. They change constantly the rules for raises. Such as having to call the customer back. If the drops, or if you customer asks you to call them back? Telus started marking you down for the number of calls you had to make back.
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