Telus International Employee Reviews

The leadership team has absolutely no idea how their people are treating each other - if leadership starts at the top, then it is the CEO and his team that are leading by example - and that is with complete disdain for their people. It is a complete disgrace.

I don't know what managers do.

Communication, there's lack of any communication.

Contact the agent before finishing the statistics on the agent.

What leadership? They only include TL's who are in their 20's. Do you think they're going to be honest and talk about the real issues?

Benchmark to market rather than to emerging markets

Task rates are underpaid, no feedback, no communication, late payments, no payments.

I should be paid more, and have more benefits.

Altho I haven't been working here long and I have already had time off, thank God they didn't fire me, I am seeing that I am being paid less then any other rater in the company

If there was health benefits it wouldve been nice

Company meetings are not explained, not efficient and a complete waste of time. Coworkers do not care about resolving issues - they only care about taking the issue off their desk - you get passed around like you've got cancer - nobody see's anything through to completion.

I work remotely and have no interaction with my coworkers

You guys truly hire bottom of the barrel. Butts in seats

Speak up when placed on campaigns where they don't meet the qualification.

Yes. Sit down, stop finding reasons to get up and walk around. Yet some of these TL's are fine with it if they're friends with you. It's a young crowd and it shows. If you're hanging outside of work with management, you have it made.

Be honest, lead by example, make right decisions

The high school feeling gossip

Pay people what they are worth. Listen to the requests of the client. Hire skilled people.

change managers or proper training about work culture and preventive work harassments

A more inclusive mindset. It's fairly common the lack of empathy.

Review from Customer Support Dept

They be hirin anyone that breathes. The recruiter is rude, she talks down to you. Doveee is her name

Review from Admin Dept

there was no interview process, it was all done via email and website, there was no personal contact

The interview process was fake as it meant you had to talk to the team that came from Convergys. All they did was compare notes and talk about you amongst themselves as you went through the process. When I was hired, no one told me - they just shipped a cardboard box to my house. No email or call.

Review from Sales Dept

The CEO needs to deep dive into what's going on instead of surrounding himself with yes people.

Complex support issues and little agent experiences in soft-skills by difficult and inpatient customers with little Admin skills.

improve work plans and create achievable goals

Empathy, inclusive work space. healthy interaction, respect between co workers and subordinates.

Review from Customer Support Dept

It starts from the top. Upper management, then the young inexperienced TL's who feel running the place like tyrants writing out PIPS or hints whenever they feel like it and believe me, if they don't like you they'll skip hint 1-2 and just issue the 3rd so you'll constantly worry about your job.