Telus International Employee Reviews
Out of 251 Telus International employee reviews, 76% were positive. The remaining 24% were constructive reviews with the goal of helping Telus International improve their work culture. The Operations team, with 96% positive reviews, reports the best experience at Telus International compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 14% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
The leadership team has absolutely no idea how their people are treating each other - if leadership starts at the top, then it is the CEO and his team that are leading by example - and that is with complete disdain for their people. It is a complete disgrace.
I don't know what managers do.
Communication, there's lack of any communication.
Contact the agent before finishing the statistics on the agent.
What leadership? They only include TL's who are in their 20's. Do you think they're going to be honest and talk about the real issues?
Why do you feel undervalued and what would make you feel better about your compensation?
Benchmark to market rather than to emerging markets
Task rates are underpaid, no feedback, no communication, late payments, no payments.
I should be paid more, and have more benefits.
Altho I haven't been working here long and I have already had time off, thank God they didn't fire me, I am seeing that I am being paid less then any other rater in the company
If there was health benefits it wouldve been nice
What do your coworkers need to improve and how could you work together better?
Company meetings are not explained, not efficient and a complete waste of time. Coworkers do not care about resolving issues - they only care about taking the issue off their desk - you get passed around like you've got cancer - nobody see's anything through to completion.
I work remotely and have no interaction with my coworkers
Yes. Sit down, stop finding reasons to get up and walk around. Yet some of these TL's are fine with it if they're friends with you. It's a young crowd and it shows. If you're hanging outside of work with management, you have it made.
You guys truly hire bottom of the barrel. Butts in seats
Speak up when placed on campaigns where they don't meet the qualification.
What needs to change to make the company culture better?
Be honest, lead by example, make right decisions
The high school feeling gossip
Pay people what they are worth. Listen to the requests of the client. Hire skilled people.
change managers or proper training about work culture and preventive work harassments
A more inclusive mindset. It's fairly common the lack of empathy.
Review from Customer Support Dept
What would you improve about your company's interview process?
They be hirin anyone that breathes. The recruiter is rude, she talks down to you. Doveee is her name
Review from Admin Dept
there was no interview process, it was all done via email and website, there was no personal contact
The interview process was fake as it meant you had to talk to the team that came from Convergys. All they did was compare notes and talk about you amongst themselves as you went through the process. When I was hired, no one told me - they just shipped a cardboard box to my house. No email or call.
Review from Sales Dept
What's going wrong and how can it be improved?
The CEO needs to deep dive into what's going on instead of surrounding himself with yes people.
Complex support issues and little agent experiences in soft-skills by difficult and inpatient customers with little Admin skills.
It starts from the top. Upper management, then the young inexperienced TL's who feel running the place like tyrants writing out PIPS or hints whenever they feel like it and believe me, if they don't like you they'll skip hint 1-2 and just issue the 3rd so you'll constantly worry about your job.
improve work plans and create achievable goals
Empathy, inclusive work space. healthy interaction, respect between co workers and subordinates.
Review from Customer Support Dept
What would you most like to see improved at your company?
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