HR or Marketing?Claim Your Free Employer Account
Telus International Claimed Company
TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. read more
Telus International Company Culture
Telus International Culture
This score is derived from employee ratings & reviews4.1/5
Telus International's Overall Culture is rated B
Top Rated Culture Dimensions
Diversity
A+CEO Rating
A-Environment
B+Gender
B+Leadership
B+Telus International CEO
Top 15%Top 15% of Similar Size Companies
Jeffrey Puritt
76 /100
See More
Diversity at Telus International
Top 5%Top 5% of Similar Size Companies
A+
Diverse employees at Telus International have rated Outlook, Leadership, and CEO Rating as the highest categories they have scored
Women at Telus International
Top 20%Top 20% of Similar Size Companies
B+
Women at Telus International have rated Team, CEO Rating, and Outlook as the highest categories they have scored
Telus International eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 25%Top 25% of Similar Size Companies
Recommend to a Friend?
23
Telus International employees are 23% more likely to recommend Telus International as a great place to work
| 51% | Promoters |
|---|---|
| 21% | Passives |
| 28% | Detractors |
Working at Telus International
Working at Telus International is rated highly by 574 employees, across various culture dimensions. Telus International employees are most satisfied about CEO Rating, Environment, and Leadership categories, putting Telus International’s culture in the Top 25% compared to similar sized companies on Comparably and in the Top 30% compared to other companies in Portland. See below in detail how working at Telus International was rated by employees.
Overall Company Culture at Telus International
B
Overall Company Culture at Telus International is rated B
Last updated today
Top
25%
Telus International ranks in the Top 25% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Telus International Employee Reviews
Out of 253 Telus International employee reviews, 76% were positive. The remaining 24% were constructive reviews with the goal of helping Telus International improve their work culture.
| Positive Reviews | 76% |
|---|---|
| Constructive Feedback | 24% |
Positive Reviews From Telus International Employees
- What do you like best about the leadership team?Pleasant building for employees to work.
- What do you like best about the leadership team?My TL was the only humane person. Nobody takes notice of you're miserable and depressed.
- What did you like most about the interview process?Its is very sapportive and helping and friendly ,i like it.
Constructive Feedback From Telus International Employees
- Why do you feel undervalued and what would make you feel better about your compensation?Benchmark to market rather than to emerging markets
- What's going wrong and how can it be improved?The CEO needs to deep dive into what's going on instead of surrounding himself with yes people.
- What do your coworkers need to improve and how could you work together better?Company meetings are not explained, not efficient and a complete waste of time. Coworkers do not care about resolving issues - they only care about taking the issue off their desk - you get passed around like you've got cancer - nobody see's anything through to completion.
Telus International Company Information
Telus International Company Overview
TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada.
Telus International was founded in 2003 and its current CEO is Jeffrey Puritt. Since its inception 23 years ago, Telus International has grown to 32000 employees.
Telus International Mission, Vision & Values
Telus International Vision Statement
Our vision is to foster an inclusive culture that embraces diversity and sparks innovation for our customers.
Sustainability and Corporate Social Responsibility at Telus International
We're stronger together.
We share our sustainability strategy and progress to help us build trust with our stakeholders. Sustainability is embedded in our core business strategy and our sustainability performance provides us with social, environmental and economic opportunity.
TELUS believes that an effective environmental management system provides
the foundation for our environmental sustainability initiatives. In 2017, TELUS
completed the required external audits to maintain our ISO 14001 certification.
The globally recognized ISO 14001 standard has recently been updated
(ISO14001:2015) and in 2017 we made progress on adapting our current
system to the new version. Maintaining this ISO standard also requires continual
improvements to our environmental management processes, and TELUS is
committed to identifying even more ways to better our performance.
We believe in taking CSR further. Created in 2005 by our parent company, TELUS, 13 Canadian community boards and five international boards have led the company’s support of grassroots charities and have contributed $72 million (U.S.) in support of 7,000 local charitable projects, enriching the lives of more than two million children and youth, annually. TELUS was honored to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals (AFP), becoming the first Canadian company to receive this prestigious international recognition.
| Headquarter | 555 Robson Street Vancouver, WA V6B 3K9 Canada |
|---|---|
| Website | www.telusinternational.com/ |
| Founding Date | 2003 |
| Tel | 65 6327 5603 |
| Company Status | Private |
| Jobs | telusinternational.avature.net/careers |
| Social Sites |
Telus International Competitors
Telus International competitors include TP, TaskUs, Wipro Limited, and Sutherland Global Services. Telus International ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Telus International compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Culture Video
Telus International Employees
Telus International has 32000 employees. 574 employees at Telus International have reviewed Telus International across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.
Overall, the 574 Telus International employees give their leadership a grade of B+, or Top 20% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at Telus International are not very pleased with their total compensation at Telus International, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Telus International are generally satisfied with their team. 574 Participants grade the quality of their coworkers a B-. The majority believe the meetings at Telus International are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Telus International believe the environment at Telus International is positive. Most Participants believe the pace of work at Telus International is comfortably fast. About 64% of the employees at Telus International work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Telus International are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Telus International employees generally work 8.8 hrs a day
Work Hours
A Day in the Life
Employees at Telus International report the work pace is comfortably fast
Work Pace
A Day in the Life
74% of Telus International employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Telus International employees typically get valuable feedback on how to improve at work Once a quarter
Feedback
A Day in the Life
75% of Telus International employees call their work environment positive
Environment
Joining Telus International - Employee Onboarding
The prevailing opinion from employees about joining Telus International is that the company was prepared on their first day. Telus International employees concluded that their overall onboarding experience was negative. 50% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Telus International KPIs and OKRs
At Telus International 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Telus International's KPIs and OKRs is essential for its success. Out of 4 Telus International employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Telus International CEO & Leadership
Telus International CEO - Jeffrey Puritt
76 /100
Jeffrey’s approval rate is in the Top 15% of all CEOs of similar-sized companies on Comparably, and in the Top 20% compared to the CEOs of all other companies in Portland. Telus International’s CEO is highly regarded especially by employees in the Operations department, Hispanic or Latino employees, and employees with 6 to 10 Years experience. However, employees with Over 10 Years experience, employees in the Admin department, and employees in the Customer Support department have a less favorable view of the CEO and believe there is room for improvement. Compared to Telus International’s competitors, Jeffrey Puritt ranks right below Wipro Limited CEO Thierry Delaporte. Under Puritt’s leadership, Telus International employee respondents are most happy about their Environment and the company’s Leadership. Perks And Benefits and Compensation are two areas, according to respondents, where Telus International could stand to see real improvement.
Telus International Leadership
The Telus International Executive Team is rated a “B” and led by CEO Jeffrey Puritt, Vice President Sales Tom Taylor, and Vice President, Business Development Tom Jones
Jeffrey Puritt CEO / President
Jeffrey Puritt serves as the CEO / President of Telus International.
Tom Taylor Vice President Sales
Tom Taylor serves as the Vice President Sales of TELUS International for Google. Tom started at TELUS International for... read more
Mark Hauge Vice President Of Business Development
Mark Hauge serves as the Vice President Of Business Development of Telus International.
Melanie Spears Vice President Business Development
Melanie Spears serves as the Vice President Business Development of TELUS International for Google. Melanie started at... read more
Rick Lawson Vice President Business Development
Rick Lawson serves as the Vice President Business Development of TELUS International for Google. Rick started at TELUS... read more
Pat Mallon Vice President Business Development
Pat Mallon serves as the Vice President Business Development of TELUS International for Google. Pat started at TELUS... read more
Jim Mitchell VP Business Development
Jim Mitchell serves as the VP Business Development of TELUS International for Google. Jim started at TELUS International... read more
Meri Banker Vice President Client Services
Meri Banker serves as the Vice President Client Services of TELUS International for Google. Meri started at TELUS... read more
Telus International Salaries
How much does Telus International pay?
How much do people at Telus International get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Telus International is $116,081, or $55 per hour, while the estimated median salary is $108,482, or $52 per hour.
At Telus International, the highest paid job is a Director of Business Development at $305,804 annually and the lowest is a CS Rep at $37,271 annually. Average Telus International salaries by department include: Operations at $73,358, Design at $115,819, Marketing at $107,274, and Finance at $91,628. Half of Telus International salaries are above $108,482.
164 employees at Telus International rank their Compensation in the Top 50% of similar sized companies (based on 477 ratings) while 152 employees at Telus International rank their Perks And Benefits in the Bottom 40% of similar sized companies (based on 154 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $61k | $61k | 1st Percentile |
17th Percentile $84k | $84k | 17th Percentile |
33rd Percentile $104k | $104k | 33rd Percentile |
50th Percentile $173k | $173k | 50th Percentile |
67th Percentile $239k | $239k | 67th Percentile |
83rd Percentile $303k | $303k | 83rd Percentile |
100th Percentile $306k | $306k | 100th Percentile |
$116,081*
Average Compensation
$108,482*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Telus International Salaries by Department
Diversity & Inclusion at Telus International
Diverse employees at Telus International score the company 81/100 across various culture categories, placing Telus International in the Top 5% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Telus International across various culture dimensions.
At TELUS, we are committed to promoting and celebrating diversity and inclusiveness within our team, our company and the communities where we live, work and serve.,,
Ranked Culture the Highest
Ranked Culture the Lowest
Telus International Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- Performance Bonus
Office Perks
- Free Food
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Telus International PTO
Telus International's PTO and Vacation policy typically gives 15-20 days off a year. Telus International's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Telus International Careers
Telus International Jobs
No Recent Jobs found for Telus International on Comparably
Mark that you are interested and we will alert you when there are new positions available listed on Comparably
Let Telus International Know You Want To Work There
Overview of Candidates Interested in Telus International on Comparably
Candidates By Department
All Industries | 100% |
|---|
Candidates By Location
Frequently Asked Questions regarding Telus International
What is Telus International address?
Telus International location is at 555 Robson Street
Who is the CEO of Telus International?
Telus International CEO is Jeffrey Puritt, their score by employees is 76
What is Telus International eNPS?
The eNPS for Telus International is 23
What is the salary for Director of Product in Telus International?
Director of Product average salary in the US is 185k
What are the salaries in the Marketing in Telus International?
The average salaries for Marketing in Telus International is 107k
×