B
77/100
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Telvista Claimed Company
Telvista is a fast-paced, innovative Global BPO (Business Process Outsourcing) company that provides comprehensive outsourcing solutions to companies around the world by helping to improve their overall operational efficiency.
We partner with various companies from diverse industries and develop outsourced BPO services tailored to match each company’s specific needs. This partnership allows our clients to focus on the core competency of their business without overburdening internal resources; it also equips our clients with competitive agility and scalability.
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Telvista Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
The opportunities given to make improvements, grow the company through providing excellent services and the opportunity to grow and learn more about areas that can be improved in each person's career path or personal endeavors.
Review from Operations Dept
My team members and work environment
Review from HR Dept
My team! We are a family and truly enjoy each others company
Review from Business Development Dept
Working with and interacting with friends throughout the day.
Review from Operations Dept
The work environment. The people I work with are very energetic, and happy to be here
Review from Customer Support Dept
The challenge to contribute to the success of the company through learning and taking on more responsibility.
Review from Operations Dept
working with my coworkers on projects and exceeding client expectations
The work I do and the people on my team
Review from Customer Success Dept
having a good paying job
Review from Sales Dept
Working with my co-workers and also getting on the phone with our applicants and letting know what a great company Telvista is.
Review from HR Dept
I am allowed to fix the customer's issues without bureaucracy's bothersome rules that hinder a quick resolution. This company doesn't do that, so the opportunities for happiness are limited.
Review from IT Dept
Working from home, and interacting with my co-workers.
Review from Operations Dept
the challenges faced, everyday is different.
Review from Operations Dept
being able to do my job and making sure my cs are happy and can enjoy their service
Review from Customer Support Dept
Work Family Just the enjoyment of being around people who really cares
Review from Admin Dept
helping a customer resolve an issue
Review from IT Dept
Knowing I'll get a paycheck after all the hard work.
Review from Customer Success Dept
Seeing the new hires succeed and advance
Review from Customer Support Dept
Interacting with different customers and providing assistance
Review from Sales Dept
Doing the work and seeing the results from customers stories
Review from Customer Support Dept
What's going wrong and how can it be improved?
Bring more agents that are qualified to do the job so there's not so much turnover.
Review from IT Dept
Well according to Management it cannot be improved. We are asked to do miracles with a class of employee that doesn't care. If you cannot provide a higher pay scale it is what it is. Even when Recruiting, Training, and Production do their best.
Review from Customer Support Dept
you can make $3000 on day and stay all day but next day take 5 calls and make no money and are sent home that affects are pay and as a single parents its hard when you dont make 80 hours a week lucky to see 60 hours a pay period and then was told we would get a raise after so long and nothing
Review from Customer Support Dept
Not enough support if you don't understand a certain trainer teaching style more help on calls all the trainers say different things
Review from Customer Support Dept
Management needs to allow me to do my own thing, not hover over me every second of the day, and ask me questions that I don't have a answer, because I literally just walk in.
Review from Operations Dept
Its not the company, you cant control the callers' moods.
Review from Customer Support Dept
Building lease that allows me to go back to my preferred hours
Review from Customer Success Dept
There is no opportunity for growth as every new contract is in Mexico.
Review from IT Dept
There hasn't been a new contract in many years. That means that there are no other jobs when the last contracts end.
Review from Customer Support Dept
I want to be paid more. I am looking for new job because of the low pay
Review from Customer Support Dept
The call system and everything is outdated. You utilize too many workers to call and seemingly harrass people. Its 2022. If you want serious consultation, hire me to do that. I can elevator pitch you and discuss compensation.
Review from Sales Dept
First off. These surveys. I understand the point. However, if you're going to ask us to do surveys, don't say it's anonymous and then ask us what department/team we're on. It's contradicting. Second, it's be nice to know who the leadership team is composed of. I don't even know who the CEO is.
Review from Customer Support Dept
it would appear that much has changed in my time with the company. we seem to have less and less control over what we are doing and instead are allowing the Client to dictate it more and more.
Review from Operations Dept
Make sure the clients are on the same knowledge level as leadership. Coming up with some sort of culture classes, for management to be able to learn about others culture and how to approach different situations when they feel that they aren't being treated equally due to culturistic situations.
Review from Admin Dept
COMMUNICATE WHEN WE WILL HAVE A NEW CAMPAGIAN
Review from Customer Support Dept
Too many to lists at this point
Review from Sales Dept
More positive feedback, instead of negative.
Review from Sales Dept
I feel undervalued. More opportunities for growth, expansion , and development. More frequent pay raises that are based on individuals, not a set pay.
Review from Business Development Dept
Work place culture is non-existent, not enough training opportunity being offered, there is just nothing to loofward to.
Review from Customer Support Dept
Some music playing on the floor, just like quietly in the background, would help a little. It would also be nice if we could have some of the events like we used to have at the old center, with the birthday/anniversary cake and stuff.
Review from Customer Support Dept
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