Telvista Employee Reviews
Out of 1007 Telvista employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping Telvista improve their work culture. The HR team, with 98% positive reviews, reports the best experience at Telvista compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 31% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Listening to the needs of their employees
Review from Customer Success Dept
They need more American-based contracts. American customers hate talking to foreigners
Review from IT Dept
communication empathy understanding caring willingness to help
Review from Customer Support Dept
Provide employees with better incentives to come to work as well reward with pay suitable for the economy we live in
Review from Sales Dept
taking concerns more seriously and being far all around respond to issues faster
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We haven't had a yearly raise. We aren't getting our service recognition days. We get told to expect positive changes to our benefits, only for it to be negative.
Review from Customer Success Dept
I don't feel undervalued, everyone makes me feel truly valued at Telvista.
I have to work onsite when the majority are off-site. That is like giving them a $200 month pay raise while the onsite employees are pushed further financially to the edge by their lower compensation.
Review from IT Dept
no raises or cost of living increases yearly. Health care is so high and not affordable.
Review from Operations Dept
Higher pay and much better benefits.
Review from IT Dept
What do your coworkers need to improve and how could you work together better?
nothing we're all here to earn a living
Review from Sales Dept
they need to improve their knowledge
Review from Customer Success Dept
Be more open to receiving info from a seasoned employee without taking offense.
Review from Customer Support Dept
less meeting about personal life business only
Review from Admin Dept
Instead of making things a competition. We need to realize that; either we all win together or we all fail together.
Review from Admin Dept
What needs to change to make the company culture better?
More incentives and Higher Base Pay
Review from Sales Dept
Hire a staff that is conducive to the job description
Review from Sales Dept
Open, effective, and transparent communication, better performance rewards, flexibility, fun environment
Review from Customer Support Dept
We should be able to have TV or music or something going in the background. Things like that are scientifically proven to improve the overall atmosphere of the workplace. Also, there's a ton of ppl with ADHD here, and if it's slow we need some form of mental stimulation outside of reading work docs.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Telvista yet.
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What's going wrong and how can it be improved?
Bring more agents that are qualified to do the job so there's not so much turnover.
Review from IT Dept
Well according to Management it cannot be improved. We are asked to do miracles with a class of employee that doesn't care. If you cannot provide a higher pay scale it is what it is. Even when Recruiting, Training, and Production do their best.
Review from Customer Support Dept
you can make $3000 on day and stay all day but next day take 5 calls and make no money and are sent home that affects are pay and as a single parents its hard when you dont make 80 hours a week lucky to see 60 hours a pay period and then was told we would get a raise after so long and nothing
Review from Customer Support Dept
Not enough support if you don't understand a certain trainer teaching style more help on calls all the trainers say different things
Review from Customer Support Dept
Management needs to allow me to do my own thing, not hover over me every second of the day, and ask me questions that I don't have a answer, because I literally just walk in.
Review from Operations Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Telvista yet.
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