The enthusiasm about talking about the posisiton
Don't treat employees as expendable.
Treat the employees better, it would be better for all.
Caring about their employees more. Giving the hard workers their just recognition, not more stress.
The employees on the front line are the most patient and helpful I've ever worked with.
They work like a well oiled machine. They adhere to the needs of all, meaning customers and the odd management methods.