Lack of creativity/ flexibility for employee and franchise owners. Too rigid on decision making and do not accept reasonable business sugestions that make common since. The measure of expectation of franchise owners are represented at headquarters. There is a double standard and top dont have a clue
What makes you most happy at work?
Interacting with customers and coworkers while learning new and innovating things. Every day is a new and exciting adventure. They challenge to problem solve issues is comforting when the right support is in tact.
What is most positive about the culture and environment at your company?
The Brand is very encouraging to be a part off. The business model is very impresive. The barriers after being onboard have on occasions created unneeded barriers and have affected bottom line profits at the Franchise operating level.
Why do you feel undervalued and what would make you feel better about your compensation?
If the Franchisee could manage their cost vs their required expenses. They could plan the return on investment as need to balance their mandated expenses to better their chances of making a profit. We always have to spend now without reguard for return on investment. Some investment can wait.
What did you like most about the interview process?
Detail question dialoge on the part of all parties. Most answers were clear and concise but the follow up can use some improvement. It appears that yheir is a disconnect between the vision and mission statements and the imementation and followup on the higher or decision maker levels.
What are some of the best things about your team?
We are inspired by the American dream of being a business owners and enjoy customer service. The struggle to be profitable is very reachable most times but our biggest barriers seems to come from inside our working family than out. The support at the top is very difficult to attain. The rules.
What does the leadership team need to get better at?
Listening too the people in the field that are closer to the customer and measuring the bottom line on what it takes for a Franchise partner to be profitable. Need to allow some flexibility on how UPS Stores are operated in different markets. Let franchise owners make more decisions on their stores
Other Employee Reviews for The UPS Store
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