TriWest Healthcare Alliance NPS & Customer Reviews

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TriWest Healthcare Alliance

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TriWest Healthcare Alliance

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About TriWest Healthcare Alliance's Brand

TriWest Healthcare Alliance - Serving Those Who Serve. At TriWest, we honor the sacrifice and service of our nations military families by Among its major competitors, TriWest Healthcare Alliance is ranked in 2nd place for NPS while Humana is 1st, and AETEA is 3rd.

Brand at a Glance

77%

Customer Loyalty

2.1/5

Product Quality

1.9/5

Pricing

1.7/5

Customer Service

TriWest Healthcare Alliance Ranking

^#2 / 3 of its competitors

TriWest Healthcare Alliance NPS

TriWest Healthcare Alliance's Net Promoter Score (NPS) is a -54 with 21% Promoters, 4% Passives, and 75% Detractors. Net Promoter Score tracks whether TriWest Healthcare Alliance's customers would recommend using the product based on a scale of -100 to 100.

TriWest Healthcare Alliance Overall NPS

-54

NPS

21%	Promoters
4%	Passives
75%	Detractors

TriWest Healthcare Alliance NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2023 -50	Oct 2023	-50
Dec 2023 -43	Dec 2023	-43
Jan 2024 -47	Jan 2024	-47
Nov 2024 -43	Nov 2024	-43
Dec 2024 -48	Dec 2024	-48
Jan 2025 -50	Jan 2025	-50
Mar 2025 -52	Mar 2025	-52
Jul 2025 -55	Jul 2025	-55
Sep 2025 -57	Sep 2025	-57
Nov 2025 -59	Nov 2025	-59
Dec 2025 -61	Dec 2025	-61
Jan 2026 -55	Jan 2026	-55

How Other Brands Compare

TriWest Healthcare Alliance is ranked second for NPS among its competitors. Humana and AETEA come in first and third.

	TriWest Healthcare Alliance	Humana	AETEA
Global Ranking	#-	#300	#-
NPS	-54	2	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	$53.34B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TriWest Healthcare Alliance NPS by Gender

TriWest Healthcare Alliance's NPS was rated -72 by both Female and Male customers on Comparably.

Male

-72

TriWest Healthcare Alliance's NPS was rated -72 by Male customers on Comparably.

14%

Promoters

Passives

86%

Detractors

Female

-72

TriWest Healthcare Alliance's NPS was rated -72 by Female customers on Comparably.

14%

Promoters

Passives

86%

Detractors

TriWest Healthcare Alliance NPS by Ethnicity

TriWest Healthcare Alliance's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -76	Caucasian	-76
Other -100	Other	-100

TriWest Healthcare Alliance NPS by Age

TriWest Healthcare Alliance's NPS was rated -100 points by customers ages 51-55 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

51-55

100%

TriWest Healthcare Alliance NPS by Usage

TriWest Healthcare Alliance's NPS was rated the highest by customers who have used TriWest Healthcare Alliance's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -60	2 to 5 Years	-60
Over 10 Years -100	Over 10 Years	-100

TriWest Healthcare Alliance NPS vs. Competitors

Compared to its competitors, TriWest Healthcare Alliance's NPS is rated right below AETEA.

COMPANY		NPS Score
	Humana	2
	AETEA	N/A
	TriWest Healthcare Alliance	-54

TriWest Healthcare Alliance Customer Reviews

Out of the 5 TriWest Healthcare Alliance customer reviews 1 was positive and 4 were constructive. TriWest Healthcare Alliance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

TriWest Healthcare Alliance Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of TriWest Healthcare Alliance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

TriWest Healthcare Alliance Customer Loyalty Score by Gender

Female customers rated TriWest Healthcare Alliance's Customer Loyalty score 26% higher than Male customers.

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Male

61%

Yes

Female

87%

Yes

TriWest Healthcare Alliance Customer Loyalty Score by Ethnicity

TriWest Healthcare Alliance's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

TriWest Healthcare Alliance Customer Loyalty Score by Age

TriWest Healthcare Alliance's Customer Loyalty score was rated 40% by customers ages 51-55 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
51-55 40%	51-55	40%

TriWest Healthcare Alliance Customer Loyalty Score by Usage

TriWest Healthcare Alliance's Customer Loyalty score was rated the highest by customers who have used TriWest Healthcare Alliance's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	82%
Over 10 Years	100%

TriWest Healthcare Alliance Customer Loyalty Score by Industry

TriWest Healthcare Alliance's Customer Loyalty score was rated 87% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	87%

TriWest Healthcare Alliance Customer Loyalty vs. Competitors

Compared to its competitors, TriWest Healthcare Alliance's Customer Loyalty score is rated right above Humana.

COMPANY		Customer Loyalty Score
	TriWest Healthcare Alliance	77%
	Humana	76%
	AETEA	N/A

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TriWest Healthcare Alliance Product Quality

2.1/5

TriWest Healthcare Alliance has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.

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TriWest Healthcare Alliance Product Information

TriWest Healthcare Alliance’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated TriWest Healthcare Alliance's product the highest.

Website: http://triwest.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Healthcare

Quick Insights into TriWest Healthcare Alliance Product Quality

TriWest Healthcare Alliance's Product Quality score was rated highest by customers who have used TriWest Healthcare Alliance's products/services for 2 to 5 Years, and rated lowest by customers who have used TriWest Healthcare Alliance's products/services for Over 10 Years.

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Ranked TriWest Healthcare Alliance Product Quality the Highest

2 to 5 Years	1.6
Male	1.6
51-55	1.5

Ranked TriWest Healthcare Alliance Product Quality the Lowest

Female	1.5
Other	1.5
Over 10 Years	1.5

TriWest Healthcare Alliance Product Quality Score by Gender

Male customers rated TriWest Healthcare Alliance's Product Quality score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

TriWest Healthcare Alliance Product Quality Score by Ethnicity

TriWest Healthcare Alliance's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 1.5	Other	1.5

TriWest Healthcare Alliance Product Quality Score by Age

TriWest Healthcare Alliance's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 1.5	51-55	1.5

TriWest Healthcare Alliance Product Quality Score by Usage

TriWest Healthcare Alliance's Product Quality score was rated the highest by customers who have used TriWest Healthcare Alliance's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	1.6
Over 10 Years	1.5

TriWest Healthcare Alliance Product Quality Score by Industry

TriWest Healthcare Alliance's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	1.5

TriWest Healthcare Alliance Product Quality vs. Competitors

Compared to its competitors, TriWest Healthcare Alliance's Product Quality score is rated right above AETEA, and is preceded by Humana.

COMPANY		Product Quality Score
	Humana	3.3/5
	TriWest Healthcare Alliance	2.1/5
	AETEA	N/A

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TriWest Healthcare Alliance Pricing

TriWest Healthcare Alliance ROI & Value For Money

1.9/5

TriWest Healthcare Alliance has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.

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TriWest Healthcare Alliance Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into TriWest Healthcare Alliance ROI

TriWest Healthcare Alliance's ROI score was rated highest by customers who have used TriWest Healthcare Alliance's products/services for 2 to 5 Years, and rated lowest by customers who have used TriWest Healthcare Alliance's products/services for Over 10 Years.

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Ranked TriWest Healthcare Alliance ROI the Highest

2 to 5 Years	1.6
51-55	1.5
Caucasian	1.5

Ranked TriWest Healthcare Alliance ROI the Lowest

Male	1.5
Other	1.5
Over 10 Years	1.5

TriWest Healthcare Alliance ROI Score by Gender

TriWest Healthcare Alliance's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

TriWest Healthcare Alliance ROI Score by Ethnicity

TriWest Healthcare Alliance's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 1.5	Other	1.5

TriWest Healthcare Alliance ROI Score by Age

TriWest Healthcare Alliance's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.

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Summary	Age	Score
51-55 1.5	51-55	1.5

TriWest Healthcare Alliance ROI Score by Usage

TriWest Healthcare Alliance's ROI score was rated the highest by customers who have used TriWest Healthcare Alliance's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	1.6
Over 10 Years	1.5

TriWest Healthcare Alliance ROI Score by Industry

TriWest Healthcare Alliance's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	1.5

TriWest Healthcare Alliance Pricing vs. Competitors

Compared to its competitors, TriWest Healthcare Alliance's ROI score is rated right above AETEA, and is preceded by Humana.

COMPANY		Pricing Score
	Humana	3.1/5
	TriWest Healthcare Alliance	1.9/5
	AETEA	N/A

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TriWest Healthcare Alliance Customer Satisfaction (CSAT)

TriWest Healthcare Alliance Customer Satisfaction (CSAT) Score

18 / 100

TriWest Healthcare Alliance has an overall Customer Satisfaction score of 18 rated by its users and customers.

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Very Satisfied	14%
Satisfied	4%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	18%
Very Dissatisfied	55%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

55%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into TriWest Healthcare Alliance Customer Satisfaction

TriWest Healthcare Alliance's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.

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Ranked TriWest Healthcare Alliance Customer Satisfaction the Highest

Male	28%
Over 10 Years	20%
Caucasian	12%

Ranked TriWest Healthcare Alliance Customer Satisfaction the Lowest

2 to 5 Years	0%
Female	0%
Other	0%

TriWest Healthcare Alliance Customer Satisfaction Score by Gender

Male customers rated TriWest Healthcare Alliance's Customer Satisfaction score 0 points higher than Female customers.

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28 / 100

Male

	Very Satisfied	14%
	Satisfied	14%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	72%

Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	17%
	Very Dissatisfied	83%

TriWest Healthcare Alliance Customer Satisfaction Score by Ethnicity

Caucasian
12%
Other
0%

CSAT according to Caucasian

TriWest Healthcare Alliance's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.

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12 / 100

Very Satisfied	12%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	88%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

88%

CSAT according to Other

TriWest Healthcare Alliance's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	75%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

75%

TriWest Healthcare Alliance Customer Satisfaction Score by Age

TriWest Healthcare Alliance's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.

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100

Breakdown

Age

Score

51-55

TriWest Healthcare Alliance Customer Satisfaction Score by Usage

TriWest Healthcare Alliance's Customer Satisfaction score was rated the highest by customers who have used TriWest Healthcare Alliance's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	0
Over 10 Years	20

TriWest Healthcare Alliance Customer Satisfaction Score by Industry

TriWest Healthcare Alliance's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.

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			"label": "Healthcare, Hospitals and Medicine",
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			"scoreClassName": "max",
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Healthcare, Hospitals and Medicine	0

TriWest Healthcare Alliance Customer Satisfaction vs. Competitors

Compared to its competitors, TriWest Healthcare Alliance's Customer Satisfaction score is rated right above AETEA, and is preceded by Humana.

COMPANY		Customer Satisfaction (CSAT) Score
	Humana	57%
	TriWest Healthcare Alliance	18%
	AETEA	0%

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TriWest Healthcare Alliance Customer Service

1.7/5

TriWest Healthcare Alliance has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.

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About TriWest Healthcare Alliance's Customer Service

Address

Phoenix, AZ

Website

http://triwest.com

Phone Number

6025642551

Quick Insights into TriWest Healthcare Alliance Customer Service

TriWest Healthcare Alliance's Customer Service score was rated highest by customers who have used TriWest Healthcare Alliance's products/services for 2 to 5 Years, and rated lowest by customers who have used TriWest Healthcare Alliance's products/services for Over 10 Years.

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Ranked TriWest Healthcare Alliance Customer Service the Highest

2 to 5 Years	1.5
51-55	1.5
Caucasian	1.5

Ranked TriWest Healthcare Alliance Customer Service the Lowest

Male	1.5
Other	1.5
Over 10 Years	1.5

TriWest Healthcare Alliance Customer Service Score by Gender

TriWest Healthcare Alliance's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

TriWest Healthcare Alliance Customer Service Score by Ethnicity

TriWest Healthcare Alliance's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Other 1.5	Other	1.5

TriWest Healthcare Alliance Customer Service Score by Age

TriWest Healthcare Alliance's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.

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100

Summary	Age	Customer Service Score
51-55 1.5	51-55	1.5

TriWest Healthcare Alliance Customer Service Score by Usage

TriWest Healthcare Alliance's Customer Service score was rated 1.5 stars by customers who have used TriWest Healthcare Alliance's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.

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2 to 5 Years	1.5
Over 10 Years	1.5

TriWest Healthcare Alliance Customer Service Score by Industry

TriWest Healthcare Alliance's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	1.5

TriWest Healthcare Alliance Customer Service vs. Competitors

Compared to its competitors, TriWest Healthcare Alliance's Customer Service score is rated right above AETEA, and is preceded by Humana.

COMPANY		Customer Service Score
	Humana	3.2/5
	TriWest Healthcare Alliance	1.7/5
	AETEA	N/A

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TriWest Healthcare Alliance as an Employer

2.5/5

TriWest Healthcare Alliance has a 2.5/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of TriWest Healthcare Alliance

David McIntyre

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TriWest Healthcare Alliance scored a -54 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of TriWest Healthcare Alliance would recommend the brand to a friend. ENPS measures how likely TriWest Healthcare Alliance employees would recommend working at TriWest Healthcare Alliance to a friend.

Net Promoter Score

-54

NPS Score

21%	Promoters
4%	Passive
75%	Detractors

Employee Net Promoter Score

-6

eNPS Score

41%	Promoters
12%	Passive
47%	Detractors

Global Ranking Snapshot

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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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